Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,288 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 1st February 2025

186

Anonymous

Anonymous // 01/01/2019

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“Great to find a company selling products that aren’t shipped half way around the world or covered in plastic packaging. Very happy and impressed with the natural fire lighters, clean, no nasty smells or chemicals. So easy to light and soon have the kindling blazing. Would definitely recommend and I’ll be back for more 👍🏻🌳. Thanks for the great service 😬”

Helpful Report

Posted 4 years ago

Thanks so much for the feedback, especially from someone in the trade! ;)

Posted 4 years ago

“Having acquired an Ooni Pizza oven for my combined Birthday/Xmas present, I was keen to try it out (Whats wrong with Pizza on Boxing Day)! I had some hardwood logs, but these were procured from a local garden centre, and in large plastic bags! Nor were they easy to cut down into a size that would fit the Ooni! After some diligent searching for sustainable alternatives I came across love logs, and placed an order. I actually ordered logs meant for a log burner, and was very quickly contacted by Heather who resolved the issue, cancelled the incorrect order, and advised on what I should order. The whole process was sorted, via email, in 30 minutes. I received the correct order within a couple of days, and although the rain has precluded a repeat Pizza night, the firelighters and matches have already been put to use with our Coal fire, so will be looking to revisit for another order very soon. It is such a delight to see a British company that is working hard for both the environment and it's customers, and I would highly recommend a visit to their website. Well done to Heather and Paul”

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Posted 4 years ago

Hi Kenny, thanks so much for the fantastic comments, and really pleased we could help out. Hope you're loving the Ooni, we absolutely love ours!

Posted 4 years ago

“The combination of high quality products and next day delivery is fantastic. Would highly recommend Love Logs”

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Posted 4 years ago

Thanks for the comments Baz. Great firewood and a modern e-commerce experience is exactly what we hoped to achieve!

Posted 4 years ago

“Excellent. Really easy to use website. I placed my order one day and received it the next! Fantastic service, fantastic product and all done in a sustainable way! Cannot be faulted. Excellent.”

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Posted 4 years ago

What a lovely review - everything we're trying to achieve, summed up by one happy customer. Thanks so much for your support David, it means a lot.

Posted 4 years ago

“Smashed it once again, great service and quality product!!! Will be using over and over again”

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Posted 4 years ago

Thanks so much Tommy, been great having you on the journey with us!

Posted 4 years ago

“We bought a firewood package late last autumn for our outside fire pit. The logs are really great, nice even shapes and sizes make stacking the initial fire very easy. These are the least smokey logs we’ve ever bought, nice dry hardwood so a pleasure to sit outside in the evening around the fire.”

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Posted 4 years ago

Thanks so much - it makes such a difference being able to enjoy the firepit without all the smoke, doesn't it?!

Posted 4 years ago

“Really amazing customer service. We’ve had three boxes of logs and really love them - they stack really neatly too! Great that plants are planted on every purchase. Excellent company and products.”

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Posted 4 years ago

Thanks so much James! We just hit 3,000 trees planted, thanks to all you lovely customers :)

Posted 4 years ago

“I purchased the large wood burner fuel kit for our brand new log burner. Delivery was straight away, the logs were the perfect size, natural fire lighters and no plastic, what more could you want?! Fab!”

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Posted 4 years ago

Thanks so much! Glad you're starting with great fuel for your new log burner right from the start!

Posted 4 years ago

“I ordered online Love Logs Planet Friendly Fire lighters and was really happy with the whole process. Easy to navigate the website, fast delivery and just a great product. The firefighters are a really good size, hold together really well and I have my fire going in very little time. Perfect! I also ordered some long matches which have made the actual lighting of the fire lighters super easy as my grate is set back quite a way from the front of the fireplace. I will definitely be ordering from Love Logs again 👍😊.”

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Posted 4 years ago

Thanks so much for the lovely comments Julia! We just hit 3,000 trees planted, thanks to you lovely folk, especially when you buy matches!

Posted 4 years ago

“In past have got them locally They are the best form of starting your fire Easy to use no smelly chemicals and effective”

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Posted 4 years ago

They're just the best aren't they Lindsay - you never go back to chemical firelighters once you've tried natural!

Posted 4 years ago

“Ordered 3pm Thursday arrived 1pm Monday! Excellent service and wood for my ooni Karu! Will use for all my future wood!”

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Posted 4 years ago

Great to hear, thanks Craig! We love our Karu as well...

Posted 4 years ago

“Prompt delivery, very helpful customer service, and a great product. Highly recommend”

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Posted 4 years ago

Thanks so much for your lovely comments Jennifer!

Posted 4 years ago

“Good ecological products, fast efficient service.”

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Posted 4 years ago

Thanks so much for your review Robin, who says you can't have sustainable products AND a great ecommerce journey? We really appreciate your support!

Posted 4 years ago

“I was so pleased I managed to find Love Logs. Their logs are great and they smell amazing. For that reason it’s such good value and even better that it’s not wrapped in plastic. The delivery was fast and hassle free and Love Logs gave us a great experience all round.”

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Posted 4 years ago

Thanks for the wonderful feedback Oliver - you just can't beat high quality hardwood that hasn't been wrapped up in plastic!

Posted 4 years ago

“Easy to order - quick delivery. Logs perfect size for my gray and burn well with no spitting. Very happy”

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Posted 4 years ago

Thanks so much Caroline - you just summed us right up, great firewood made easy :)

Posted 4 years ago

“Really good quality logs that are cut to a good size and burn nicely. A great alternative to buying huge cubic metre quantities if you don't have the need or space for storage. Fast delivery too.”

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Posted 4 years ago

Thanks so much Gareth, that really is what we're trying to achieve - offering the highest quality firewood for people who can't order it in bulk. Really appreciate your comments :)

Posted 4 years ago

“Rapid dispatch. Lovely dry logs. No plastic”

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Posted 4 years ago

Couldn't have said it better ourselves!

Posted 4 years ago

“Customer service excellent, will use again.”

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Posted 4 years ago

Thanks so much Barbara, we're glad you found us!

Posted 4 years ago

“I purchased the large log burner kit and am so happy with each of the items. The firelighters are far better than the chemical powdered blocks. The kindling and logs light so quickly and create a great warm fire. I've since purchased from Love Logs again because I was so pleased with the products.”

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Posted 4 years ago

Thanks so much for the feedback, and for being part of our journey so far - we appreciate every single order, and do a little happy dance when we get repeat customers!

Posted 4 years ago

“How is this so easy? Delivered to your door. All you need to stay cosy with your burner. Brilliant”

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Posted 4 years ago

What an amazing review - EXACTLY what we're trying to achieve. Thank you!

Posted 4 years ago

Love Logs is rated 5.0 based on 2,288 reviews