Love Logs Reviews

Name: Love Logs
Address: Unit 7 Two Woods Trading Estate, Talbots Lane, Brierley HIll, Dudley
Rating: 4.96

5.0 Rating 2,282 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 1st February 2025

186

Anonymous

Anonymous // 01/01/2019

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“Another easy experience ordering online with quick delivery. I love the ethos of Love Logs and feel a little better knowing there is no plastics in the packaging and the wood is British and sustainable! New firelights are great as well.”

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Posted 1 year ago

Thank you for the great review Ian! We think it's so important that we all do our bit to reduce plastic and live sustainably, so it's great to have you on board 💚

Posted 1 year ago

“I have found Love Logs a good way of ordering quality, dry logs....small (for my Hobbit stove) and beautifully packed. Their eco firefighters are also excellent. They are easy to order and I feel I'm dealing with a company with integrity.”

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Posted 1 year ago

Thank you for the brilliant review Georgie, we're happy you're happy 🙌🙌🙌

Posted 1 year ago

“As always, superb. The difference in flavour using decent charcoal from Love Logs vs supermarket & petrol station stuff is huge PLUS it’s sustainable.”

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Posted 1 year ago

Thank you so much for the great review Cliff, we love to see our dedicated customers still using their BBQs over the winter!

Posted 1 year ago

“Whilst am happy with logs I think the boxes are too heavy for the couriers to carry from their van to my front door. They manage but I don’t like that they must do that so will not continue to buy the logs.”

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Posted 1 year ago

Hi Kath, thank you for taking the time to leave a review. We're glad you're happy with the product and will be sorry to see you go. All of our boxes are around 24-26kg, which is well within the DPD weight limit of 30kg. As part of their employment contract, all of the drivers agree to handle parcels up to 30kg and are trained to safely lift and carry boxes within that weight limit. Every driver will be handling and delivering hundreds of heavy parcels every month, from lots of different companies. Thanks Heather

Posted 1 year ago

“Couldn't be happier with the service from Love Logs. Heather & Paul are so friendly & helpful and always ready to answer questions. Very happy with the products too.”

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Posted 1 year ago

Thank you so much for the lovely review Kerena, we're glad you're happy with the service 😊

Posted 1 year ago

“Great quality and in manageable sized delivery boxes. Perfect for storing in the garage.”

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Posted 1 year ago

Thank you so much for the lovely review Clare 🔥

Posted 1 year ago

“Lovely logs delivered very quickly and efficiently. Not a bad price either!”

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Posted 1 year ago

Thank you so much, we appreciate your support and the review so much! Paul & Heather

Posted 1 year ago

“My Second order, great company, great wood. Many thanks”

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Posted 1 year ago

Perfect, thank you 🤩🤩🤩

Posted 1 year ago

“Great service. Everything always ships super quickly. It really is so fast. I started by ordering coal and smoking wood for the grill and now I buy the logs for our wood burner from them top. The hobbit logs are the perfect size for my small stove and chopped uniformly so perfectly stackable. The wood wool makes lighting a fire a breeze.”

Love Logs 5 star review on 9th February 2023

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Posted 1 year ago

You sound like our perfect customer... pizza oven next?? 😍😂 Thanks so much for your review! Paul & Heather

Posted 1 year ago

“Excellent product and brilliant service but expensive.”

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Posted 1 year ago

Hi Margaret, thanks so much for your review! It costs us over £6 per box to ship them direct to your door, so we have to accept our price will always be proportionately higher than going out and collecting your logs. Hopefully you feel the convenience and quality is worth it! Thanks for supporting our small business 😍 Paul & Heather

Posted 1 year ago

“Really pleased with these logs! Burn very well and light easily in my wood burner. Will definitely buy again. Thank you!”

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Posted 1 year ago

Thanks so much Susan, we're happy that you're happy! Heather & Paul

Posted 1 year ago

“Prompt delivery and good communication.”

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Posted 1 year ago

Awesome, thanks Ian! We'd love to know what we could do to get 5 stars, please let us know. Paul & Heather

Posted 1 year ago

“Thanks to Heather and Paul I get everything I need for my woodburner on subscription, logs, kindling, even the firelighters. A brilliant service, and highly recommended.”

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Posted 1 year ago

Ahhh thanks so much Angela, for your support and the review! Paul & Heather

Posted 1 year ago

“My order arrived within days as promised - nicely packed. Great size for my small stove. The logs burn quite well.”

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Posted 1 year ago

“Ordered a box of applewood logs which arrived the following day, well packaged, exactly as described. Very happy, would recommend. Thank you”

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Posted 2 years ago

Thank you for the great review Ben! Happy cooking, we can’t wait to see what you make with them 🔥

Posted 2 years ago

“Been searching for great small logs everywhere. These are perfect and great service”

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Posted 2 years ago

Thank you for the review Tony, we’re so glad we could help 🙌🏻🙌🏻🙌🏻

Posted 2 years ago

“Love your logs! Third order for us. Happy people and good logs!”

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Posted 2 years ago

Thank you for the lovely review Sam, we love that you love our logs! 🔥

Posted 2 years ago

“Brilliant logs and always a very prompt delievery”

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Posted 2 years ago

Thank you for the great review Fran, we love seeing our regular customers pop up 🙌🏻

Posted 2 years ago

“Fantastic logs. Great service. Really pleased to be helping the environment by planting of trees.”

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Posted 2 years ago

Thank you so much for the great review, we think it’s so important to be regenerative and we’re glad you do too 💚

Posted 2 years ago

“Used Love Logs for a while now and have always had good quality wood, firelighters and kindling. Packaged well and delivered on time. Cost is competitive too. What’s not to like? Well done team!”

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Posted 2 years ago

Thank you so much for this wonderful review Sarah, we love seeing our repeat customer’s names pop up 🙌🏻🙌🏻🙌🏻

Posted 2 years ago

Love Logs is rated 5.0 based on 2,282 reviews