Love Logs Reviews

Name: Love Logs
Address: Unit 7 Two Woods Trading Estate, Talbots Lane, Brierley HIll, Dudley
Rating: 4.96

5.0 Rating 2,269 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 21st January 2025

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery”

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Posted 3 weeks ago

Thanks for the review Matthew! Paul

Posted 2 weeks ago

“Promt delivery and great fuel kit for our fireplace”

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Posted 3 weeks ago

Thanks for the review Christina, we appreciate you! Stay toasty 🔥 Paul

Posted 2 weeks ago

“Very prompt service, perfect little logs”

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Posted 3 weeks ago

Thanks so much Amanda, we appreciate you! Paul

Posted 2 weeks ago

“So pleased to receive logs so quickly but, am a little disappointed with the quality this time. Quite a lot of bark which I’ve found difficult to light and it’s very smoky. Hopefully the rest of the box will be better. The hobbit logs are a good size for my burner.”

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Posted 3 weeks ago

Hi Sue, Thanks for the review and I'm sorry to hear of your concerns! We don't remove bark from any of our firewood, but I think it's important to say that as we only sell beech and ash firewood, neither should have bark that causes much smoke or be difficult to light. If you'd like to send me an email by replying to this message, it would be good to understand a little more about your concerns - and please do reach out to us directly in the future if you have a problem, we're more than happy to help! Paul

Posted 2 weeks ago

“'Standard' logs are excellent quality as is kindling, either to use as main daily firewood or (more often) to mix with mixed seasoned home-grown firewood from our assortmnt of TPO'd trees or prunings from the parkland next to us. Ordering dead simple and delivery by DPD very reliable. I leave a trailer and tarp out on our drive, driver puts the boxes in and covers them. Later I hook up to the mower/tractor and tow the lot into the spare garage. Job done!”

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Posted 4 weeks ago

What a system! Mixing with local wood sounds brilliant, we actually have a couple of trees seasoning in our garden, so we'll be doing the same once it's dry! Thanks Tony, Paul

Posted 2 weeks ago

“Incredible next day delivery. High quality product. Keeps us going all winter. Highly recommend.”

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Posted 4 weeks ago

Thank you so much for this fantastic review, Fred 🤩 We're so glad we can help you stay cosy, especially during this cold snap! See you again soon Heather

Posted 3 weeks ago

“Ordered Brick/Clay Wood Fired Oven Fuel Kit, neatly delivered in cardboard boxes, nicely sized. Great service.”

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Posted 4 weeks ago

Thank you for the great review, Vincenzo, we're so glad you were happy with your order! We're always looking to improve so if there's anything we could have done to turn the 4 stars into 5, we'd love your feedback! Thanks Heather

Posted 3 weeks ago

“Great product & excellent service.”

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Posted 1 month ago

Thank you for the excellent review, Neil 🤩 We're glad you love your logs and hope to see you again soon! Heather

Posted 3 weeks ago

“The owner is really great and answered any questions we had very quickly. Happy to support a business with morals :)”

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Posted 1 month ago

Thanks so much for the lovely review! We appreciate our lovely customers :) Paul & Heather

Posted 2 weeks ago

“Quick delivery and good communication. Will definitely use again!”

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Posted 1 month ago

Thank you for the great review, we can't wait to see you again soon 🔥

Posted 3 weeks ago

“Very high quality product, nicely packaged and delivered on time.”

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Posted 1 month ago

Thank you for the fantastic review, Ashley, we're so glad you were pleased with your order 🤩 See you again soon Heather

Posted 3 weeks ago

“Not cheap but the quality is excellent and delivery fast.”

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Posted 1 month ago

Thank you for the awesome review, Deborah, we're glad you love your logs 😍 See you again soon Heather

Posted 3 weeks ago

“I have been using Love Logs for a few years now and they have always been wonderful. Great logs and even better is the incredible customer service. Can’t fault anything!!”

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Posted 1 month ago

Thank you so much for the awesome review Amy, we love seeing our regular customer's names pop up 🤩 Stay toasty and we'll see you again soon Heather

Posted 3 weeks ago

“Logs are fine but I would say very overpriced for 2 boxes”

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Posted 1 month ago

Hi there, thank you for the review. We do appreciate that we are more expensive than the traditional firewood merchants but we don't strive to be the cheapest as quality, convenience and sustainability are all more important to us than cost. For example, our sturdy cardboard boxes cost a lot more than single use plastic nets, and as you can imagine, DPD charge us a lot for their next day delivery service. We do find some customers say that as our logs are such great quality, they burn hotter than cheaper alternatives so you use less, but that might not be the same experience for everyone! We appreciate you giving us a go anyway, and for the honest feedback. Stay toasty! Thanks Heather

Posted 3 weeks ago

“VERY EXPENSIVE”

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Posted 1 month ago

Thank you for the review, Marilyn! We do appreciate that we are more expensive than the traditional firewood merchants but we don't strive to be the cheapest as quality, convenience and sustainability are all more important to us than cost. Thank you for giving us a try and we hope to see you again! Heather

Posted 3 weeks ago

“The people at love logs really believe in their product and care for their customers.”

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Posted 1 month ago

Thank you so much for the awesome review, Joanna. We genuinely do care and we're so pleased that's come across 😊 Stay cosy and we'll see you again soon! Heather

Posted 3 weeks ago

“Quick delivery just in time for Christmas!”

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Posted 1 month ago

Thank you for the great review, we're glad we could help you have a cosy Christmas 🎄 See you again soon Heather

Posted 3 weeks ago

“Arrived on time, neatly packed and no plastic!”

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Posted 1 month ago

“Very happy with everything I’ve bought from Love Logs”

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Posted 1 month ago

“Always on time, always burns incredibly well, can't reccomend enough! A lovely company to buy from.”

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Posted 1 month ago

Love Logs is rated 5.0 based on 2,269 reviews