Louis Copeland And Sons Reviews

Name: Louis Copeland And Sons
Rating: 4.89

4.9 Rating 4,479 Reviews

99 %

of reviewers recommend Louis Copeland And Sons

Company Reviews

Metrics

Info

4.9

Based on 4,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

00 353 1 207 9069

Email:

info@louiscopeland.com

Location:

Unit 5, Churchtown Business Park

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Louis Copeland And Sons 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This will sound like a fake review but I purchased with a gift card on line 2 items, one didn't suit, my fault and the returns / credit process was so easy. I decided to go to Dundrum shop to get something else and a gentleman "Ham" looked after me, he was very professional and I would highly reccomend him. He needed to alter one item and rather than me hanging around he arranged a delivery. It is great to still have a company that values the customer in person and online. "top Marks"”

Helpful Report

Posted 7 months ago

Hi John, Thank you for the kind review, we really appreciate it! We're delighted that you have had a great experience with the returns process and with Ham, we always try our best to provide the best customer care! Thank you for being such a loyal customer, wishing you all the best, The Louis Copeland Team

Posted 7 months ago

“I never received the jacket. It apparently was stolen off of my porch. first this has happened in 5 years of living here. The upredictability of DHL delveries vs UPS or FedEx make transactions a chgallenge and will keep me from ordering again. You have great products.”

Helpful Report

Posted 7 months ago

Hi Thomas, Thank you for your review! It was a pleasure to speak with you on the phone to try and help with the hassle you had with DHL. As discussed please contact us directly should you wish to take up our offer we committed to. Please do reach out if we can do anything further! Kind regards, Aaron

Posted 6 months ago

“Very efficient store to deal with and order from. They contact directly if any issue with order snd package always arrives beautifully presented and packed.”

Helpful Report

Posted 7 months ago

Hi Anne, Thank you for the kind review, we really appreciate it! We're delighted that you have had a great experience, we always try our best to provide the best customer care! Thank you for being such a loyal customer, wishing you all the best, The Louis Copeland Team

Posted 7 months ago

“Good staff, quick and friendly reply to questions. Delivery is good. Nothing negative to say.”

Helpful Report

Posted 7 months ago

Hi Vincent, Thank you for the lovely review, we really appreciate it! We're delighted that you have had a great experience with our service, and we are glad your order arrived promptly! Thank you for shopping with us, wishing you all the best, The Louis Copeland Team

Posted 7 months ago

“Great place to shop on line. So helpful and when I had an issue they sorted it for me instantly. Couldn’t reccomenf them enough and will definitely be back”

Helpful Report

Posted 7 months ago

Hi Owen, Thank you for the lovely review, we really appreciate it! We're glad that you have had a great experience, we always try our best to provide the best customer care! Thank you for being such a loyal customer, wishing you all the best, The Louis Copeland Team

Posted 7 months ago

“Excellent service all the time, I have no idea how they manage such consistent excellence but just another level whether online or in person.”

Helpful Report

Posted 7 months ago

Hi Mel, Thank you for the great review, we really appreciate it! We're delighted that you have had a great experience, we always try our best to provide the best customer care in-store and online! Thank you for being such a loyal customer, wishing you all the best, The Louis Copeland Team

Posted 7 months ago

“It is always a pleasure to shop in the Capel Street shop. The staff are excellent, friendly and put you at ease. They also give excellent advice in helping you to select your purchases. I have also ordered online several times from Louis Copeland & Sons and again got superb service. I’m very happy to recommend Louis Copeland & Sons.”

Helpful Report

Posted 7 months ago

Hi Francis, Thank you for the lovely review, we really appreciate it! We're delighted that you have had a great experience, we always try our best to provide the best customer care in-store and online! Thank you for being such a loyal customer, wishing you all the best, The Louis Copeland Team

Posted 7 months ago

“Fantastic service and great quality.”

Helpful Report

Posted 7 months ago

Hi There, Thank you for the lovely review, we really appreciate it! We're delighted that you are happy with the quality and that you had a great experience! Wishing you all the best, The Louis Copeland Team

Posted 7 months ago

“My shopping experience was excellent no problems whatsoever 👌.”

Helpful Report

Posted 7 months ago

Hi Maurice, Thank you for the fantastic review, we really appreciate it! We're delighted that you have had a great experience with our service! Thank you for being such a loyal customer, wishing you all the best, The Louis Copeland Team

Posted 7 months ago

“A pleasure to deal with”

Helpful Report

Posted 8 months ago

Hi Ruth, Thank you for the lovely review, we really appreciate it! We're delighted that you have had a great experience! Thank you for shopping with us, wishing you all the best, The Louis Copeland Team

Posted 7 months ago

“A pleasure to deal with”

Helpful Report

Posted 8 months ago

Posted 7 months ago

“Brilliant service as usual”

Helpful Report

Posted 8 months ago

Hi David, Thank you for the lovely review, we really appreciate it! We're delighted that you have had a great experience! Thank you for shopping with us, wishing you all the best, The Louis Copeland Team

Posted 8 months ago

“Customer service is excellent every time.”

Helpful Report

Posted 8 months ago

Hi Philip, Thank you for the kind review, we really appreciate it! We're delighted that you have had a great experience, we always try our best to provide the best customer care! Thank you for shopping with us, wishing you all the best, The Louis Copeland Team

Posted 8 months ago

“Excellent website, easy to order, came a little earlier than expected and enjoying good quality shirt. Will definitely be ordering again.”

Helpful Report

Posted 8 months ago

Hi Catherine, Thank you for the lovely review, we really appreciate it! We're delighted that you have had a great experience, we always try our best to provide the best customer care and we are glad your order arrived promptly! Thank you for shopping with us, wishing you all the best, The Louis Copeland Team

Posted 8 months ago

“Searched the web for a certain type of jacket and up popped LC & Co imeadiate response , paid and awaiting delivery, which will be soon I’m sure Excellent service”

Helpful Report

Posted 8 months ago

Hi Pat, Thank you for the lovely review, we really appreciate it! We're delighted that you have had a great experience and that you are happy with your purchase! Thank you for being such a loyal customer, wishing you all the best, The Louis Copeland Team

Posted 8 months ago

“Top class service as always. Many thanks to all the team!”

Helpful Report

Posted 8 months ago

Hi Justin, Thank you for the kind review, we really appreciate it! We're delighted that you have had a great experience with our service, we always try our best to provide the best customer care! Thank you for shopping with us, wishing you all the best, The Louis Copeland Team

Posted 8 months ago

“Although my online purchase experience was excellent my size 42 shirt arrived and fits perfectly, on 2 separate occasions dealing with 2 separate senior sales assistants my experience in your Pembroke store was awful and was so bad, on the second occasion, that I just had to walk out. I asked for a round-neck jumper in a 42 as there was only a 44 on the rack. From the stockroom I was given a zip neck version, but also in a 44. When I once again advised that I was a 42, I was told it was tight fitting. The assistant was oblivious there was already a 44 of the version I asked for on the rack, but more importantly, I needed a 42 and not to be sold a 44 because my correct size was not in stock. Regards Ken”

Helpful Report

Posted 8 months ago

“Excellent service as always. Top range and choice. Makes it easier buying on-line knowing that any issue I may have on size etc, will be resolved very quickly. That's why I keep coming back.”

Helpful Report

Posted 8 months ago

Hi Alan, Thank you for the lovely review, we really appreciate it! We're delighted that you have had a great experience, we always try our best to provide the best customer care! Thank you for being such a loyal customer, wishing you all the best, The Louis Copeland Team

Posted 8 months ago

“Very fast shipping and brand on top of the world”

Helpful Report

Posted 8 months ago

HI Maurizio, Thank you for the lovely review, we really appreciate it! We're delighted that you have had a great experience, and we are glad your order arrived promptly! Thank you for shopping with us, wishing you all the best, The Louis Copeland Team

Posted 8 months ago

“Labelling was not correct on shirt. XL is not equal to 17. Aside from that €200 for a basic Copeland own brand shirt is excessive! I’m sure people buy them but…! Otherwise that the clothes are great and I have shopped with Copelands for years.”

Helpful Report

Posted 8 months ago

Louis Copeland And Sons is rated 4.9 based on 4,479 reviews