Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.45

4.5 Rating 3,793 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly awful shoes. Rock hard both the sole and uppers. Returned. Waiting for my refund no communication from lotus”

Helpful Report

Posted 1 month ago

“Shoes were bought for a present first time worn and served to push foot over and create excessive wear so muchbthat needed re healing. Timpsons checked and said soles are rounded and the right shoe won't even stand up on uts own. Very poor quality but as they have been worn we have no option to return them.”

Helpful Report

Posted 1 month ago

“Dreadful customer service. What is the point of having a contact number if there is nobody to answer the phone!”

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Posted 1 month ago

“Hi, for as long as I can remember I have worn Loftus sandals instead of slippers around the house, mainly Lotus douglas size 10 witch are very comfortable, as you know i Iordered a pair of Blue Thuram Raft sandals size 44 which were on offer, I was surprised when they were delivered, they were 30mm smaller in length and 12mm in width smaller, why such a great difference, in the size when they should be the same, after all this time LOTUS very disappointed. John B.😒”

Helpful Report

Posted 1 month ago

“I have been very disappointed with my purchase this time. I ordered 3 pairs of boots in the sale, 1 pair were not in stock and were credited. 2 pairs arrived, 1 were as ordered and the other was nothing like the picture on the box or on the website. I contacted customer services last week and have not had a reply yet”

Helpful Report

Posted 1 month ago

“Very disappointed with customer services at Lotus. After placing an order and receiving email confirmation of said order I realised I’d ordered navy instead of black. I began ringing CS within 3 minutes of placing the order. I tried countless times without speaking to anyone so tried emailing to rectify the problem but nothing. I then received an email saying my order had been processed!! I paid p&p plus £3 will be deducted from the refund which is very annoying especially when on the website it states there is 24 hours to amend before processing.”

Helpful Report

Posted 1 month ago

“I was more than happy with my navy Lotus prancer boots. Unfortunately one of the smallest buttons fell off after wearing them only a few times. I contacted Lotus who advised that they would try and send me a replacement button. One would assume they have thousands in their factory. I have yet to hear back from them, having contacted them again. Really disappointed that I can no longer wear the boots for such a minor reason.”

Helpful Report

Posted 2 months ago

“Very poor communication with this company. Item ordered early December. Still not arrived. Three emails later no order.And now waiting on a refund.which have had no reply about.AVOID THIS OUTFIT.”

Helpful Report

Posted 2 months ago

“shame that your black stockton leather loaFERS lotus mens shoes dosent come in smaller sizes like 37/38”

Helpful Report

Posted 3 months ago

“Bought a pair of ladies boots form this outfit. They looked lovely in the picture. Arrived about 2 weeks later. Didn’t look anything like the picture. The tongue had Spod Kids stamped on them! They were also a very small 5. I complained and asked for my money back. After discussions the offered me 20% as it would have also cost me to return. However, my grand daughter didn’t like them so I tried to sell them on vinted for £18.00. I did sell them, but the person who bought them is now returning them to me. She also sent me loads of unwanted abuse! That’s being dealt with. But I wanted to mention that she also thought they were counterfeit boxed in Lotus shoe boxes. Buyer beware!”

Helpful Report

Posted 3 months ago

“I want my money back! this people take my money, you thieves 😤😤😤”

Helpful Report

Posted 3 months ago

“The shoes I bought were very disappointing in the sizing. The left foot was very tight, whilst the right shoe was at least one size if not two sizes smaller than it should have been. I am annoyed at having to pay postage despite it not being my fault. Lesson learnt”

Helpful Report

Posted 4 months ago

“You sent the wrong item”

Helpful Report

Posted 4 months ago

“I like these shoes but when they arrived one had a deep scratch in the heel. I've followed Lotus return policy for faulty items by contacting then via email but I'm still waiting for a reply. Not great especially when they only give you 14 days to return.”

Helpful Report

Posted 5 months ago

“Bought the Kristina black microfibre boots. I take a size 4.5 so ordered a 5. They are impossible to get on. The opening isn't large enough to get my foot into the shoe. Very disappointing. I paid £3.95 for delivery. I am very much hoping that I won't be charged £3 for the return. A boot is only a satisfactory purchase if it can be worn! Which these cannot.”

Helpful Report

Posted 5 months ago

“Dreadful experience. Sent me the wrong shoes which I had to return and they have not fully reimbursed me for either the total price of the shoes or the 4.95 I had paid for express delivery for the wrong goods to be sent to me”

Helpful Report

Posted 6 months ago

“I have owned many Lotus shoes. I was so disappointed when they arrived as they are so hard ansso uncomfortable....nit ths usual quality of this brand. 😢”

Helpful Report

Posted 7 months ago

“Ordered 2 pairs of trainers. Discovered one pair were a size 5 & size 6. Would have expected the boxes to be checked to avoid 2 different size shoes being placed in the same box. Phoned to advise about returning and getting a replacement pair. Was told I needed to wait until the "wroNg ones" were back before another pair were sent out. When quering the £3 return charge was advised "on this occassion it would be waived". Just wondered if I hadn't queried it would I have been charged. Have called twice and so far no one has called me back. Not too impressed with quality of customer service.”

Helpful Report

Posted 7 months ago

“Shoes ordered 19/7 still not received and can’t get through to customer services have left message and email”

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Posted 7 months ago

“Not received they ??”

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Posted 7 months ago

Lotus Shoes is rated 4.5 based on 3,793 reviews