Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.45

4.5 Rating 3,793 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely shoes ,very smart unfortunately had to return as far to narrow for my feet”

Helpful Report

Posted 5 years ago

“Beautiful shoes, but come up very large. I wear between 6 and 7 as have a wide foot, so ordered both to find best fit. The 6 was about half an inch too long. I ordered a 5, but too small. If they did half sizes I would’ve re-ordered. Sent all three pairs back unfortunately as love the actual shoe. As a result only able to give the shoe an acceptable rating as couldn’t get a pair to fit, but they are very pretty and comfortable”

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Posted 5 years ago

“Lovely shoe but felt really uncomfortable when trying on. Needed to return sadly.”

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Posted 5 years ago

“Colour and heel are perfect for my outfit (Christening) Correct size but heel slips a little so bought heel grips, still not perfect but acceptable. I think they may be a little wider than the norm.”

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Posted 5 years ago

“Disappointed with Lotus. Lovely shoes but no longer do 5 1/2. I find the 5 too small and the 6 too large, so I am now I unable to buy any that fit.”

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Posted 5 years ago

“Great design but unfortunately no half sizes. 5 too small. 6 too big even with a liner. Also the quality manufacture not good. Heels tips not squarely set. Side strap stitched at an angle. Buckle holes punched off set. Lovely colours but returned.”

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Posted 5 years ago

“Colour in photo looked very different to the colour I received”

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Posted 5 years ago

“Unfortunately one shoe did not fit comfortably so the product is to be returned. Very fast service.”

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Posted 5 years ago

“Unfortunately Hermes is the delivery company used by lotus, which means you may not get your order for when you need it. Hermes claim attempted delivery when they haven't been near your house. I was actually shopping for alternative shoes the afternoon before my event, when my husband phoned to say parcel delivered. Sorry, but no more online orders from me lotus.”

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Posted 6 years ago

“Small fitting had to return. Not ordered another pair as sale ended.”

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Posted 6 years ago

“you have not included a returns note with parcel and I have spent the last week trying to get one from you, without any luck that collect plus at Frankland village stores in Haywards Heath can actually use. Very disappointing and time consuming. the matter remains unresolved and the 'token' reference that you have sent me does not work. Please be aware that I have tried 3 times to send the parcel back within your required 14 days but your systems will not allow me to. Please assist in this matter”

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Posted 6 years ago

“Lovely boots well made but to small around the calf. So had to sadly return them.”

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Posted 6 years ago

“Was disappointed with the quality, I have always bought Lotus because of that but found these not to standard but only kept them as they were for work.”

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Posted 6 years ago

“This is my 2nd pair and these are "new" they are virtually the same boot as before but nowhere near as comfortable under foot...really disappointed for the cost!”

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Posted 6 years ago

“shoes very comfortable but they squeak when you are walking”

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Posted 6 years ago

“The shoes were lovely but very uncomfortable. Unfortunately I had to return them.”

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Posted 6 years ago

“Unfortunately the shoes I ordered weren’ a comfortable fit for me and I had to return them. This is probably down to my feet rather than the shoe”

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Posted 7 years ago

“I love to look and style of the boots”

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Posted 7 years ago

“I have worn Lotus boots for years and they have always been very durable and comfortable. I was very disappointed with my latest purchase of 2 pairs of ankle boots. One pair fitted perfectly as expected but I could barely fit my feet in to the second pair. I loved the boots but couldn’t even walk in them as they were so tight. To order 2 pairs of boots as a size 6 but find one was more like a size 5 was very disappointing and on top of that I had to pay to return the boots. Not happy.”

Helpful Report

Posted 7 years ago

“Been wearing Lotus boots for several years now, either bought online or when BHS was trading. Bought two replacement pairs this year, the same size as I usually buy, to find they are much smaller and narrower than before and no good at all, returned the same day. Why change the sizes to such an extent they no longer fit - I gather this has been an issue for many previous customers”

Helpful Report

Posted 7 years ago

Lotus Shoes is rated 4.5 based on 3,793 reviews