Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.45

4.5 Rating 3,793 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On wearing the shoes for one time only, I felt that they were not as comfortable as shoes I have purchased in the past. The front part of the shoes did not appear to be identical and therefore were uncomfortable to wear. I don't know if anything can be done about them but I am unhappy with the fit and will be unable to wear them again.”

Helpful Report

Posted 6 years ago

“The shoe arrived as if it were sent on from a previous customer with one lace unknotted, the rapping paper was torn. I ordered my usual size 7 shoe which is my size with Clarks and Hotter and, in the past, with Lotus but the shoes that arrived were literally too short in the foot and too narrow across the instep which, being a moccasin type should not have been. I was disappointed as I had to wait some time for the delivery and am now still awaiting my refund. Sadly this time, Lotus, this was not a good experience.”

Helpful Report

Posted 6 years ago

“I was very disappointed as I ordered an 8 and they were no way an 8 - I have 3 other pairs of lotus size 8 and all v comfortable - I was v disappointed as would have been perfect for my wedding - shoes bring returned”

Helpful Report

Posted 6 years ago

“I have still not received the shoes I ordered on 6th. May despite being told that they had been dispatched on 8th. May.. Very disappointed that they have still not arrived.”

Helpful Report

Posted 6 years ago

“When I received the shoes I had purchased they didn’t look ‘brand new’. The soles looked like they had been worn indoors, the buckles were left undone. However the reason I returned the shoes was because the heel on one of the shoes was faulty. It had not been glued properly and would have come off at the first time of wearing. I am very disappointed with Lotus for this negative experience. Perhaps something went wrong with their Quality Control?”

Helpful Report

Posted 6 years ago

“Shoes arrived on time. Size 5.5 & 6 as I take a size 6 they were too small. How can your shoes be 2 sizes ? Shoes returnrd”

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Posted 6 years ago

“Very uncomfortable. Not properly sized.”

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Posted 6 years ago

“The shoes are very pretty but not able to wear them as the left shoe across the bridge of my foot pinches and has caused a bruise. It’s a shame as I was looking forward to purchasing more shoes”

Helpful Report

Posted 6 years ago

“The boots that I purchased had a very hard seam on the inside just above the heel at the back, this could be felt even through thick socks and would have rubbed, because if this i returned them.”

Helpful Report

Posted 7 years ago

“Nice shoes but not quite what I was looking for to go with my outfit. I returned them and am still awaiting my refund over 3 weeks later. Delivery signed for within 2 days. Not acceptable and will put me off future purchases from this supplier!”

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Posted 7 years ago

“I’m usually a size 5 and have purchased many boots from lotus but the boots were far too big on this occasion. Returned and exchanged for a size 4 which were too small. Disappointed.”

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Posted 7 years ago

“The boots were advertised as leather uppers BUT the back of the boot is in fact synthetic and hard and uncomfortable so they were returned.”

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Posted 7 years ago

“Not finished off very well around the side zip area, also side seams are not finished well, very disappointed wife only wears these boots has three pairs.”

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Posted 7 years ago

“I was very disappointed Probably my own fault. My husband likes leather look slippers. These are like foam. Already creased Will probably be I. The bin next week. Who was going to deliver not clear Unable to track order”

Helpful Report

Posted 7 years ago

“Love lotus shoes, have bought many times previously. I am a size 3 and when I buy in the shop I find that one shoe has usually been used on display and is very stretched. I bought online to avoid this problem, and found that I received a pair where one was very stretched. I did not return due to work schedule but was disappointed and will not buy online again”

Helpful Report

Posted 7 years ago

“I ordered 3 pairs - 2 skaters and 1 pair of boots. Of thre skaters, I kept one which I could just get on but needs a stretching spray. The other was impossibly tight over the instep. The boots looked fabulous online but were very stiff and impossible to get one any further than my toes. They needed a side zip and again were far too tight on the instep - I ciculd not even get that far. I was furious to find that I had to pay £12.99 to return them. I shall not be ordering from you again. Sjhoddy goods and very unhelpful returns policy. I shall stick with Van Dal”

Helpful Report

Posted 7 years ago

“I bought the Black Matterhorn Leather Ankle Boots a couple of weeks ago and the black colour had faded in some areas making them look already old.”

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Posted 7 years ago

“Sadly same slippers I purchased two years ago for my Mother, this year the same size, style slippers did not fit. Expensive paying P&P both ways for a pair of slippers.”

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Posted 7 years ago

“I tried on some trainers (Blue Multi Portelli Lace-up Trainers) in the north of England and size 7 was the right fit. Then I wanted to order them online down in the south, and they were sent to me in a size 7 box, but fitted like size 6. The actual shoes had no proof they were a size 7, so I assume they sent me the wrong size. On top of this I had to pay for delivery and return postage! Very disappointed by this mix up.”

Helpful Report

Posted 7 years ago

“After one day of wearing the stiching broke and the shoes fell apart”

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Posted 7 years ago

Lotus Shoes is rated 4.5 based on 3,793 reviews