Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.45

4.5 Rating 3,793 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the backs are soft so a shoe horn is still needed as I expected a firmer back for a slip on.”

Helpful Report

Posted 8 months ago

“I have returned thse shoes. Sadly, although long enough, they are very narrow at the toe and squeezed my toes into a very uncofortable shape. I bought the mathcing bag as well but that wa a rather disappointing quality. Both been returned.”

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Posted 9 months ago

“I love Lotus sandals, but the latest one I had to send back because there was no adjustable ankle straps. I should have bought Lotus sandals from Next as you don't have to pay for sending and returns . For returns I had to print a QR code, but I don't have a printer!”

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Posted 9 months ago

“Beautiful shoes however very narrow. Disappointed I had to send back.”

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Posted 9 months ago

“Fabric on shoe very stiff”

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Posted 9 months ago

“These shoes are beautiful. The negative is that they are very large for the size ordered. I am always a size 4 so ordered size 4. I put them on, loved them then jumped in car to go shopping. On walking to the shops they started slopping so badly that I couldn't walk properly. I went to nearest shop and bought insoles and scissors. I cut the insoles to size 4 and they didn't even touch the sides and shoes still slopped. Cut the second pair of insoles to size 6 and they fitted but shoes still slopped. Managed to limp around to finish shopping. As I had cut label off and worn I could not return them. I had to order some thick heel grips which have helped but what a lot of fuss to wear these shoes. Disappointed as I have bought many Lotus shoes, size 4, with no issues. Not sure if sizing is out on these or they are incorrectly labelled '4'.”

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Posted 10 months ago

“Your returns policy is not so easy to follow as other stockists of your shoes and also costs where others are free To make returning items it would be easier if you could send a qr code so a label could be printed at the post office”

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Posted 10 months ago

“Lovely shoes but very very narrow”

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Posted 10 months ago

“Very disappointed. Bought the boots for a special occasion. Wore them for one evening and decorative zip broke. Was told I’d be charged £2 for using their return system even though the boots were faulty. Not had refund yet.”

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Posted 11 months ago

“Quality of shoes has gone down in the past couple of years. I have been wearing Lotus for over 30yrs and its only in the last few years I have had to return orders.”

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Posted 11 months ago

“Delivery very poor Ordered next day and received them on 27th too late for special outing I’m meant to be getting a refund on postage nothing yet!!”

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Posted 11 months ago

“I brought the "Rush" shoe. Lovely shoe, well made, good quality. But.....small.....like really really small. I had to check and triple check I had been sent the right size. I am a very standard size 7 with regular width. This shoe was so small, I felt like Cinderella. I wanted it to fit, but I think it was at least 1 size too small, and maybe 2. I am disappointed, because I really liked them.”

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Posted 11 months ago

“This was my first online order & Disappointed that we have to pay for returns!”

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Posted 1 year ago

“Delivered promptly and purchase was well packed. Nice style, good fit, very disappointed in the colour. Marketing picture shows boots a pale grey thats why i bought them, but they are a dark grey marl.”

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Posted 1 year ago

“I did make a purchase from lotus but unfortunately I received an email a couple of days later that the item I ordered was out of stock so never received my order. I was very Disappointed as I was told you had them in stock and took the money then had to wait for my refund.”

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Posted 1 year ago

“Lovely shoes but wrong colour. They were advertised as navy but I would say they are a dark royal blue. Unfortunately did not match the dress that I had bought”

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Posted 1 year ago

“Beautiful shoes but had to return as still too small even though I ordered a size bigger than normal why don't you do a wide fitting”

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Posted 1 year ago

“I bought 2 pairs of shoes. In the package that I received from Royal Mail, one box of shoes arrived in new condition while the other box arrived in tatters. The box was ripped at the sides and the shoes which although looked in new condition - looked like they were returned by a previous buyer. The packaging inside the box was not good either and I was second guessing to return them. Maybe I should? I was quite disappointed by the packaging of these shoes considering how excited I was when I placed order.”

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Posted 1 year ago

“Delivery time was not accurate. One shoe is used as for shelf, Lot of wrinkles on it. All other 5 pairs are fine and good packed. I am huge fan of brand but not satisfied with shipping.”

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Posted 1 year ago

“I love Lotus boots BUT I need to send one pair back has they are to small for me I can’t get a QR code there is no information on the paperwork”

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Posted 1 year ago

Lotus Shoes is rated 4.5 based on 3,793 reviews