Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.45

4.5 Rating 3,793 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two pairs of sandals and was told they were out of stock followed by another email saying they were dispatched. A weeek later having received my money back they were still hoping in stock so reordered and one pair was dispatched but sadly too small. I fail to understand how a size 7 shoe is too small for a standard 6 1/2 foot. Pity as they were really lovely.”

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Posted 1 year ago

“Not comfortable”

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Posted 1 year ago

“Very small fit, had to return them”

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Posted 1 year ago

“I haven’t received my item yet”

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Posted 1 year ago

“Ordered sandals. Received sandals plus an item from someone else’s order. Contacted Lotus shoes by phone and email, no response. Not impressed with the admin processes but sandals are lovely”

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Posted 1 year ago

“Customer service where are you? I've left three messages as you never seem to be there and sent two emails, no response. Diabolical service”

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Posted 1 year ago

“I ordered size 4 shoes but received size 7. Very disapointed”

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Posted 1 year ago

“Wrong size 39 shoe received but box said size 37.”

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Posted 1 year ago

“Nic trainer but heavy and small in size ordered My normal size 4 have returned them”

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Posted 1 year ago

“Very expensive”

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Posted 1 year ago

“Bought a pair of panache, diamanté navy shoes for my daughters wedding. Worn approximately 8 hrs. The heel tip came away on both shoes during the course of the day with some damage then to the fabric of the heel. Contacted customer service and told not a manufacturing problem and to take them to a cobbler to have new heel tips fitted! I asked for further explanation as to why they thought it was not a manufacturing problem and never received a reply. Although the shoes looked great, it would seem quality not as good. Very poor customer service.”

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Posted 1 year ago

“Elastic gir heel far too loose.”

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Posted 1 year ago

“Poor service on this occasion. Sent out faulty goods which could have been avoided with a bit more care on quality control. Tried to speak to customer service got answerphone. When I did get a response via email it was to late I had sent items back at a cost of £2 for faulty goods. Purchased elsewhere.”

Helpful Report

Posted 1 year ago

“I purchased size 6 at a shop at stow on the wold. When I got home and wore them around the house I felt they were too small! So I purchased size 7 online. These are not much bigger. I’m very disappointed. I usually wear 5.5. They are pretty.”

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Posted 1 year ago

“Better if you could buy in local shops”

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Posted 1 year ago

“Too narrow for me. I had to send them back.”

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Posted 1 year ago

“Disappointed with this shoes. They feel like there is not enough support in the sole. Bought to wear on long hall flights and not confident they will last the trip. Also the zips are very distracting when you walk. They are heavy and move up and down when walking - instead of sitting neatly. Hoping a get used to them.”

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Posted 2 years ago

“I am still waiting delivery of my item. Courier said they tried to deliver but no answer. I WAS HOME! Said they will try again next day yet 4 days later.. nothing! Cannot write a review on item I've not even received!”

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Posted 2 years ago

“I have returned the boots I purchased I hope to right address as there was no return s label”

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Posted 2 years ago

“Shoes were supposed to have been delivered yesterday, but weren't, & I have received no update explaining why. My first order with Lotus, so not a good start.”

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Posted 2 years ago

Lotus Shoes is rated 4.5 based on 3,793 reviews