Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.45

4.5 Rating 3,791 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,791 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Pinnacle silver shoes are gorgeous! I wore them and matching bag to a New Years Eve Wedding they were perfect, very comfortable, and was able to wear them in the day and the evening. I had previously bought them from House of Fraser in a size 4, they were on the small size. I then ordered a size 5 direct from Lotus. The ordering was easy and the shoes were delivered very quickly.. Good customer service!”

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Posted 6 years ago

“Very comfortable boots and in sale at great price”

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Posted 6 years ago

“Excellent value”

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Posted 6 years ago

“Ordered Gallatin brown leather boots on 01.01.19 delivered 04.01.19. Great fit (5E), well made, fashionable style and exceptional quality. Couldn't fault the whole process. Certainly would recommend Lotus products to all family and friends. Had previously had Lotus boots in the past and have never been disappointed.”

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Posted 6 years ago

“you have not included a returns note with parcel and I have spent the last week trying to get one from you, without any luck that collect plus at Frankland village stores in Haywards Heath can actually use. Very disappointing and time consuming. the matter remains unresolved and the 'token' reference that you have sent me does not work. Please be aware that I have tried 3 times to send the parcel back within your required 14 days but your systems will not allow me to. Please assist in this matter”

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Posted 6 years ago

“Ordering online from their store was easy and goods came on time, but my recent return as found fit too narrow, was long convoluted experience.Tracking showes Lotus received them back but didnt bother to refund me and I just feel frustrated now. I have no goods and no refund currently,. I have had to ask for Paypal to help get my money back .Not happy.”

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Posted 6 years ago

“Considering ordered over Christmas period early acceptance of order and delivery when stated. Boots are fantantastic and very comfy.”

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Posted 6 years ago

“Lovely boots and very comfortable.”

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Posted 6 years ago

“Absolutely beautiful purchased for my son’s wedding in April. Well packaged and very quick delivery.”

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Posted 6 years ago

“Beautiful shoes, love them the fit is lovely. Thank u .”

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Posted 6 years ago

“Had my last lotus boots for many years and worn them almost every day through the winter, just felt it was time for a new pair, really pleased with my purchase, good quality and hope they last as long as previous pair.”

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Posted 6 years ago

“excellent quality shoes. always fitting perfect. love designs. ordered 3 pairs of shoes and 1 pair of boots in the fantastic Lotus Shoe sale. Happy Shopping.”

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Posted 6 years ago

“Great boots, so comfortable and a great price!”

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Posted 6 years ago

“Very poor customer care. They asked me to return the boots via the Collect+ service which I did, and confirmed that they had received them. I have not heard from the company since not received a refund. I have tried contacting them via email and telephone numerous times with no response. I am now having to take things a step further by going through legal channels. Never before have I come across such appauling service in any store, both online or high street.”

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Posted 6 years ago

“Boots are lovely! Look great with tights or jeans ans super comfy! :)”

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Posted 6 years ago

“As my purchase was slippers I can only say that my experience is based on slippers only I was very satisfied with my purchase”

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Posted 6 years ago

“I received my shoes by the next day, beautifully securely packaged and as always, very comfortable and had lots of nice comments about them. Thank you.”

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Posted 6 years ago

“Prompt service and absolutely stunning boots. Sadly, returning as about 2cm too narrow for me and no larger sizes available.”

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Posted 6 years ago

“Absolutely delighted with my ankle boots. Will buy again. Ordered after last day of Christmas postage and they arrived in between Christmas and New Year. I can highly recommend Lotus.”

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Posted 6 years ago

“Order still not received and even mails not responded to”

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Posted 6 years ago

Lotus Shoes is rated 4.5 based on 3,791 reviews