Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.45

4.5 Rating 3,793 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not able to write a review yet as the shoes haven't arrived yet.”

Helpful Report

Posted 1 year ago

“I bought a pair size 8 but they are smaller and not comfortable at all. Otherwise the colour and the shape are beautiful.”

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Posted 1 year ago

“Loved these shoes but returned due to a distinct orange hue at certain angles particularly around the edge of soles. Needed for a wedding to go with pink dress so sadly unsuitable.”

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Posted 2 years ago

“I bought a pair of mule slippers, advertised as ladies. They are HUGE! I'm a 40 and with these sizes I could hav3 bought a 38. Great quality. But size is way out.”

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Posted 2 years ago

“I purchased a bag, which is very good. I paid for Next Day delivery, which was not good. The bag was delivered in 2 days, not bad, but not what I paid for. Do not waste your money, they cannot deliver on time.”

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Posted 2 years ago

“They are a lovely shoe the colour gold nice too but found them very narrow as yes I’m size 42 not true to size so passed them to my sister”

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Posted 2 years ago

“Shoes are lovely delivery was terrible I paid for next day delivery it took 7 days to deliver I have not been offered a refund on the poor delivery will never buy from them again Evri have a terrible reputation even been on the news this week for very poor service”

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Posted 2 years ago

“These sock boots looked lovely, but unfortunately they were huge, returned for a smaller size.”

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Posted 2 years ago

“it is really narrow at the ankle, which means that when walking it touches the skin and it really hurts. I even got bruises on both my legs towards my ankles”

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Posted 2 years ago

“I ordered boots and received notification that they were dispatched. After a week still no delivery. Contacted Lotus to be told my order was lost by the delivery company and boots out of stock. Very disappointed. I have asked for a refund”

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Posted 2 years ago

“Love the style, some of the diamantés have slipped off and one of the soles have a lump on it. The quality is not as good as their usual shoes. I would have returned but I begrudge paying for returns.”

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Posted 2 years ago

“When I saw these shoes they were exactly what I was looking for to wear to a wedding, really lovely. Unfortunately when they arrived, as soon as I took them out of the box I knew that they wouldn’t fit. I’m a size 8 and they looked more like a size 6. I measured them against some similar shoes that I have , which were Lotus also and they were a good inch or so shorter.”

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Posted 2 years ago

“Was informed that upon return a new pair of correct size will be sent. Had I not called to chase, I could have waited a very long time indeed as they did not have my size after all despite the email sating they did. Very poor communications from Lotus”

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Posted 2 years ago

“I have returned the shoes cause i was dissapointed with them. The strap up the center of the left foot wasn't dead straight and cause it wasn't perfect i just couldn't stop noticing it Ihaven't recieved my refund yet and i returned them 6 days ago”

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Posted 2 years ago

“Unfortunately they did not fit me well and I had to send back. I found them too narrow for my feet and uncomfortable fitting my foot into them - too tight over the top of my foot. Shame as lovely sandals.”

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Posted 2 years ago

“I ordered two pairs of turquoise shoes to match a handbag that I had recently purchased. I was pleased with the price since they were 50% off. Since I was already considering purchasing the same shoes at Next for the full price, this was a great bargain. I was disappointed that the colour was a bit different from what was shown, but that is often to be expected since colour matching is difficult online. Anyway, one pair was a bit too tight across the front ( it was elasticated) so I returned them using the Collect+ return label. After a week, I'm yet to get confirmation so I'm disappointed that it is taking so long to get my refund confirmed.”

Helpful Report

Posted 2 years ago

“I liked the sandals I ordered. However, when I tried them on, it was clear that while the top straps were elasticated and soft, those nearest the toes had a "leather" under-lining, making them hard and uncomfortable to wear. Sadly - I had to return them.”

Helpful Report

Posted 2 years ago

“First pair arrived faulty, sent an email asking for replacement which I’ve still not received a reply to. Decided to order a 2nd pair anyway, which arrived super fast, but had to pay delivery again. 2nd pair are fine, however disappointed with lack of response and the fact that the first pair were faulty in the first place.”

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Posted 2 years ago

“There was not enough support around the heel/ankle. The sandals have been returned for which I am still awaiting a refund.”

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Posted 2 years ago

“Lotus court shoes are perfect but never have size 6in I’m always waiting for in stock text black and navy strapl and not been lucky yet”

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Posted 2 years ago

Lotus Shoes is rated 4.5 based on 3,793 reviews