Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.45

4.5 Rating 3,791 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,791 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality product. Marking on the leather. Return took three weeks to be processed”

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Posted 6 years ago

“Product was as described well packaged and arrived the next day which was really good and kept informed of when I should expect parcel”

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Posted 6 years ago

“Poor! Purchased a pair of shoes, reataling at £65.00 only form them to come with a £30.00 sale sticker an in used condition! No contact to the service department!”

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Posted 6 years ago

“Abysmal!! Email to say order dispatched then next day say it’s out of stock and did I want a refund or alternative. I rang the number and just got answerphone. Said I wanted a refund. 2 days later I get another email saying order dispatched. Nothing has arrived, no refund and no contact. Very poor service and I still don’t know what’s happening”

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Posted 6 years ago

“I love these boots, but i am a little dissappointed they are no longer available in the Tan colour. will you be bringing these back?”

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Posted 6 years ago

“Ordereed a pair of boots over 2 weeks ago, queried their non-delivery after 5 days, was assured they would be dispatched and had been lost by delivery company; still waiting for the boots and no contact has been made by Lotus explaining what is happening. A very dismal effort by Lotus; won't be buying from them again-this is now over 2 weeks old.”

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Posted 6 years ago

“Very happy with my slippers. Many thanks”

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Posted 6 years ago

“First time of ordering with Lotus Shoes online. I was very happy with the service and my order came very quickly. I would not hesitate to order with you again. Thank you so much.”

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Posted 6 years ago

“Very satisfied and very good fit exactly the height I needed”

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Posted 6 years ago

“Lovely quality boots. True to size.”

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Posted 6 years ago

“Ordered shoes on next day delivery on 27/11/18, payment taken from my account straight away. As of 5/12/18 I am still waiting delivery despite several voicemails and emails which have been mostly ignored. Event these were ordered for were on 30/11/18. I have asked for my complaint to be escalated as a formal complaint which has been ignored. Telephone number on website constantly goes to voicemail. Very poor customer service.”

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Posted 6 years ago

“The shoes were as described and delivered quickly.”

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Posted 6 years ago

“Very smart, stylish, and comfortable shoes. 1st time wearing I had them on all day and were so comfortable. .Bought to wear all day shopping and city sightseeing and casual wear for evening Perfect for this”

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Posted 6 years ago

“I was in need of some knee high chocolate brown boots. I searched so many of my “normal” websites either the boots were sold out , didn’t have my size or were way above what I wanted to pay. I then saw a link to Lotus shoes / boots and there on the website my dreams came true ! I got exactly what I wanted , right colour, right size , right price it was meant to be ! I ordered my boots and when they came I was really pleased great style, comfort and fit . Tell you what from now on I’m starting with Lotus website and all my “normal” links are way back in the queue . Thank you Lotus I’m one happy customer”

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Posted 6 years ago

“Arrived promptly and perfect for my son's winter wedding. I was delighted to get them at nearly half price.”

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Posted 6 years ago

“My order came very quick,and I love the boots, but I thought I had ordered two pairs one of each colour, but by the time my email was answered telling me they could send me another pair the boots , the price had gone up , so I asked, if they sent me another pair would they be at the same price I had paid ,since then no reply at all , a little disappointed .”

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Posted 6 years ago

“These boots are very comfy, well made and true to size. Even though they are not leather, they seem very good quality. Delivery was quick too.”

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Posted 6 years ago

“I ordered boots for a gift, told it was a 2-3 day delivery, despite 2 contacts still no delivery, tried to phone, answer phone with no introduction as to who I had called, there is no customer service and would not use them again”

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Posted 6 years ago

“The speed of delivery was excellent and the shoes look very good. I hope they will be alright as I have great difficulty buying shoes as I need an EE fitting and can rarely find it, especially in the styles I like. There was the option to return them and the process looked straight forward enough.”

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Posted 6 years ago

“Love love love these shoes! Perfect heel height - wore them all night, dazzling colour and great price. What more could a girl want!”

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Posted 6 years ago

Lotus Shoes is rated 4.5 based on 3,791 reviews