Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.45

4.5 Rating 3,793 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unfortunately order never arrived, lost by delivery company and no further stock to send out!!”

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Posted 2 years ago

“I loved the shoes, really comfortable and look nice.I wore them for the first time 22/10/22 and the heel is chipped.I only walked around town centre.But I have worn them so cannot return Not impressed.”

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Posted 2 years ago

“Returned sandals. They were poor quality finish and marked on front of left foot. Not worth the price.”

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Posted 2 years ago

“Disappointed had chosen same sandal in two colours intended to keep both as I normally love lotus shoes for style and comfort. The design and quality looked great, However, the navy pair were too big, and I couldn’t get my feet into tan pair, lotus return policy is good so onward and upwards”

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Posted 2 years ago

“Ordered 2 pairs of sandals both showing in stock. After taking payment I was informed that one pair was out of stock and I would be refunded. That was over a week ago! Payment shouldn’t have been taken if they were out of stock, or it should have been refunded immediately . The second pair ordered were delivered promptly but sized wrongly. I had ordered a size 6 and they were more like a 9.”

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Posted 2 years ago

“I ordered 3 pairs of shoes , only one pair arrived sadly they were too small . I returned them via collect + to the Flint Grocery shop Church street Flint where I was treated so rudely by the unpleasant man who obviously didn’t like having to accept a return from the lady in front of me , he told me to get to the back of the Queue, I walked out , I did get service with a smile the next day from the newsagents in Church street Flint .most off putting Lotus”

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Posted 2 years ago

“The colour of the sandals comes out. I am very disappointed with my”

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Posted 2 years ago

“At the moment not very satisfied. Lotus unable to deliver size 4 as out of stock but as yet no promised refund.”

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Posted 2 years ago

“Shoes sent to wrong address because someone had typed in 21 for 47..?? shoes very cheap looking and bad fit. whI had to write to lotus to ask where my shoes were and a link was sent with no explanation.”

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Posted 2 years ago

“Items returned as the fit was too wide.”

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Posted 2 years ago

“Not the best experience. I have been buying lotus shoes for years but it seems the sizing has changed so my usual size 7 did not fit even in the same style I have had before. Exchanging is an on-going saga as there were no exchange instructions - and the collect plus label would not scan at the collection point. Come on Lotus you can do better than this! I am still waiting to hear how to finally exchange my shoes for a pair that fit.......”

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Posted 2 years ago

“Unfortunately I had to return the bag I ordered as they sent the wrong colour so I’m unable to give a good review. All I will say is that returning the item was easy and I received a refund without any problems”

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Posted 2 years ago

“I ordered the Dakota sandals through Charles Clinkard which were unfortunately too big. No problem with the shoes or return procedure but I have been trying to obtain a smaller size without success. Both Lotus and Clinkard constantly advertising these shoes even when no sizes are available!”

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Posted 2 years ago

“I have yet to receive my shoes. Quite slow service”

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Posted 3 years ago

“Brought £50 pair sandals this July. I liked the style and comfortable fit. However after wearing on 4 occasions, to my mums funeral, to the theatre & concert then small garden party. The very thin sole near the toes became so worn away that the leather toe area became scuffed. The sole is far too thin & heel is plastic so probably will not last long. Nice sandals but sole & heel cheap material. If I hadn’t liked the sandals I would have returned. I have taken them to shoe repairers who confirmed sole & heel poor quality. This is first time I have purchased Lotus shoes and although I like the styles I will not purchase again or recommend, shoes should last more than a few outings even cheap shoes which mine were not. Very disappointed.”

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Posted 3 years ago

“I am not happy with your customer service. When my order arrived the wrong item was sent I have returned the sandals and sent an email to your customer service on 6/8/21 requesting the correct sandals and have had no reply.”

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Posted 3 years ago

“Unfortunately the size 4 was very small and narrow. I had to return.”

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Posted 3 years ago

“Your delivery time is not good more than seven days waiting for a delivery which I don’t know whether I am going to get them.”

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Posted 3 years ago

“The shoes look really lovely, classy, elegant, fashionable, even my daughter seemed interested. Im a size 4 but I'd ordered a size 5 also just in case. Couldnt even get my foot into either shoe as the top strap was so small. It has a buckle, so I thought thats handy, but it's only for decoration. very dissapointed.”

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Posted 3 years ago

“Wrong item delivered”

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Posted 3 years ago

Lotus Shoes is rated 4.5 based on 3,793 reviews