“I ordered goods on the 17th of November, no receipt or email to confirm that I had paid. After 10 days I queried my purchase by email, no answer.
The live chat on their website says that they are away! Excellent!
I'd like my money back please!”
Hi Laurie,
I am very sorry you aren't happy with your experience with us. Please could you give us a call on 01790 720900 as I am having a bit of trouble finding your order!
I look forward to hearing from you.
Best wishes,
The L&L Team
“We are sooo over the moon with our crate set! The quality is stunning and our puppy loves her new Den. The delivery was so quick aswell. Highly recommend Lords and labradors!!”
“Thank you so much for our fabulous delivery! The Christmas outfits we chose for our miniature pigs are amazing and we can't wait to dress them up! The outfits arrived so quickly and your packaging is beautiful!”
“What a fantastic company. Made sure my crate arrived on time when puppy's arrival date was brought forward. The crate and cover are superb quality. The cover really does help it to blend in with the furniture. And thank you for his little surprise, he sleeps with it every night x”
“I wanted a Kong jumbled ball for my border collie and specifically wanted a blue one (as dogs see blue best). I found it was impossible to choose the colour, even directly from Kong. I'd resigned myself to having to take whatever I was given but then found Lords and Labradors!!! I was able to get a blue jumbled which arrived very quickly and as a bonus was in a very nice box...making wrapping much easier....that Xmas sorted! Joy! Thanks for making my dog very happy.”
“Excellent value for money, fast delivery, great selection of top quality products & the returns process & customer service was very friendly, efficient & helpful. I have a very happy, cosy pug!!”
“Wow!! We did a lot of research before buying our new crate.
We found Lords&Labradors to offer the best quality products and service.
Our new puppy crate along with bed, cover and bumper. it looks fantastic and the quality is excellent.
So pleased with this”
“Placed a large order and didn't receive my delivery confirmation for the next two days so I called their number and was apologetically told they were busier than usual. I was helped very efficiently and kindly and was informed of the status of my order. Their custom bedding is gorgeous, seems like it will last a long time so it's worth the price. I am satisfied with the other products I ordered, some of them were even cheaper on this site than in other places! Will be shopping with them again xx”
“Bought a slip lead paid for next day delivery received towel mitts, phoned was told someone would call back, used once never again, the fact customer service was shocking and lied was more insulting than sending the wrong item.”
Hello Daniel,
I am very sorry that you've had issues with your order. One of our Customer Service team will be giving you a call today to try and sort this out for you. In the meantime if we can help with anything else please do let me know.
Best wishes,
Emily
“Poor customer service and no communication. Next day delivery never happened. No communication or updates. Ignores emails and direct messages. Avoid!”
“Absolutely delighted with very helpful customer service. Crate and cover great quality - fits perfectly. Can't praise Lords & Labradors enough. We have a very happy cocker spaniel puppy.”
“What a terrific company! Not only are the products awesome but the customer service is above and beyond. They totally exceeded my expectations in every way (especially when I messed up my order!). I 100% recommend them. Tim Hickman, Barnstaple, Devon.”
