“Ordered Friday the 20th before Christmas. Next day delivery.
Still didn’t show up on the 27th so I rang and asked what was going on as I understand the busy period. Was told I missed cut off and was my own fault basically which was not stated on website. Will not be ordering here again. No apology offered got told it was also out of stock and had to wait to mid January for my order.”
“What can I say apart from WOW! Lords and Labradors mentioned that my order would be late due to a hectic black friday but managed to get my order to be way ahead of time. We are picking up our puppy this Friday and L&L escalated my order to make sure the puppy would have everything she needed by then! Exceptional customer service and really went above and beyond. We will be ordering from them again and recommending them to everyone we know with a dog!”
“I bought the grey spot cushion and bumper for my two little girls (dogs) just Love it....excellent service, great price delivered on time will shop again”
“Fantastic Company! Gorgeous products. Purchased two drying coats and two bandannas, though I had added the discount code and clearly had not, called and they honoured it. Then I realised they the drying coats were too small, the whole return, replace process was seamless and hassle free. I would 100% recommend them!
P.S: I was happy to pay for the return because the error had been mine and I chose to send it special delivery for speed and security.”
“Best company I have ever dealt with, the service was very prompt, quicker than anticipated and they were even kind enough to put a little gift in for my little pooch due to there being an issue with stock originally.”
“I have ordered from this site twice now. Firstly, the site is so quick and easy to use and my delivery literally came within 2 days. The products are top quality and so unique. I will deffinately use this site again as I can treat my cats, my pet lover friends or even myself to the products!! Thank you.”
“Ordered two dog beds; one of them were out of stock and could not be reordered, the other was out of stock and would only be in 10 days later. Nice products though, just a shame the website is out of date and their communication is inadequate.”
“Ordered the large deluxe gold crate on Friday and it arrived on Saturday morning. Great service and top quality product. I’m a first time customer and couldn’t be more pleased. Would definitely buy from them again.”
“One of my Labradors, the youngest, has not a thicker coat as the other and with the sudden drop in temperature she was huddled in the corner of the crate. I jokingly said I wonder if you can get bumpers for crates. Yes you can and big enough for our ancient crate that has gone through 2 kittens (got to protect them from the builders we had in for two years, 14 years ago, it was sold as a travelling crate for two Great Danes!!!) and 3 Labrador puppies. The ancient crate looks very smart. Now both Labradors sleep in it with their own pillows, they have chosen their own ends and are very happy. Thanks”
“I love my purchases from Lord and Labradors, excellent quality and products a little different from the high street products. They arrived quickly after ordering.... Very happy customer.”
“I can’t praise Lords and Labradors enough for their customer service and helpful staff, they deal with any issues promptly and personally by telephone and immediate email responses.
The quality of the products is stunning. The crate covers and cushions are of a quality similar to heavy fully lined curtains and bespoke home furnishings. Mine unfortunately had a couple of pulls in the fabric and they have kindly offered a full refund or exchange.
I’d most definitely recommend this company and shall purchase from them again.
Big thanks to Becky for her consideration in arranging returns for my elderly parents in my absence.”
