“The perfume bottle's spray mechanism malfunctioned shortly after delivery. My attempts to contact Customer Service regarding the faulty sprayer failed after a 52-minute phone call. I reported the problem via email, including a video demonstrating the sprayer issue. Eventually, I received an email instructing me to return the perfume bottle for a replacement. However, LI did not provide a pre-paid return mail label. Despite multiple follow-up emails seeking guidance, I only received a return label and a confirmation that my purchase price would be refunded after some time.
I explicitly communicated my dissatisfaction to Look Incredible for two reasons: first, they initially promised a replacement, and second, the special offer price was no longer available for repurchase. I raised these concerns through five email exchanges but received no response. Nearly two weeks after filing my complaint, on 18.10.23, I received an email from Look Incredible stating that they hadn't received the returned item. I promptly sent them a copy of the Royal Mail mail tracker receipt. The following day, I received a notification of a refund to my card, which I contested, as it was not the agreed-upon resolution. Their response was that the refund was issued because the item was no longer available, which was inaccurate. I verified this on Look Incredible's website, where the item was still advertised (at a higher price) as "in stock."
Despite friendly and seemingly helpful email exchanges with Look Incredible's after-sales/customer service, the reality was woefully unacceptable. They failed to deliver on their promise of a replacement and used an incorrect reason for the refund.”
“You subscribe by giving them all the details needed to receive and additional 5% off your first order, and the code they give you is NEVER honoured! No wonder they such poor reviews!!”
“After reading so many negative feedbacks, I was a bit scared to order from this site but I’ve checked the website si appeared to be genuine .
I’ve ordered the perfume on the 5th oct and received on the 9th oct 2023 . I was delighted to see how well the perfume was packed.
I highly recommend LookIncredible . The only downside was that it 2 day after ive purchased the perfume ( £180 ) the price dropped to £164 . Next time I’ll not rush 😊! Other than that evething was perfect .
P.S . I wanted to upload a picture with the bottle but it won’t let me do it 😞
Thanks Lookincredibe”
“Just rang today enquiring a perfume wich looked quiet strange to me in terms of pricing....45% cheaper thn the original price...Ince I got hold of them the women on the phone wich didn't seemed to be English, didn't quiet even understand what she was talking about....anyway when I asked if the perfume is original she put on hold and after 1 minute she came back to me saying " yes it's original , and they only sell originals"...thn I asked for the batch code to verify it and if I can pay with PayPal....she hang up on me ! 😄😄😄😄
I knew is s scam company straight away only looking at their website... all the 5 star reviews are fake....it's literally them trying to make it more as a genuine company ! Should be reported for scam ! I did, but more of us should report it ! Avoid it , read all the 1 star reviews...don't even look at the 5 star , they're all automated reviews !”
“I order Elizabeth Arden serum capsules which were fake. I returned the products at my cost and have been chasing them since March for refund. Firstly, customer care is slow in responding but not they found a solution to this and they stopped the responding to my mails 😂😂 it’s annoying when you are chasing somebody for your hard earned money”
“Great communication, Quick delivery, Lovely aftershave at a Great price. I promise I wasn't paid for this positive review. I had read all the negatives and thought I should share my good experience with lookincredible.”
“Order an item which didn't arrive - They gave me a fake tracking number to try and make out they posted it and it got lost.
After contacting them about it, I receive marketing emails - Unsubscribed on each occasion, but I have now reported them to the ICO
Shows complete lack of competence on their part.”
“Order LINC14917
Order LINC14917 - wish I could give zero stars - Placed this order over 10 days ago 4 x100ml Versace Eros De Parfum 100ml totalling £243.00 tried numerous times ringing Look incredible no reply - emailed no reply, next step bank to apply for a charge back, please do not buy from this company -Appalling service”
“Achieving the perfect lip shape is a breeze with lookincredible's lip liners and pencils. The quality is superb, and their quick shipment and excellent customer service make them my top choice.”
“For a gorgeous glossy finish, lookincredible's lip glosses are a must-have. The product quality is exceptional, and their customer service is top-notch. I'm thrilled with my online purchase.”
