London Serviced Apartments Ltd Reviews

Name: London Serviced Apartments Ltd
Address: Suite 13, London, London Borough of Waltham Forest
Rating: 4.52

4.5 Rating 233 Reviews

90 %

of reviewers recommend London Serviced Apartments Ltd

Company Reviews

Metrics

Info

4.5

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About London Serviced Apartments Ltd:

Established in 2000, our knowledge of London and our understanding of the industry is unparalleled; enabling us to offer the best prices and highest quality accommodation in economy, mid-range and luxury.

With our serviced apartments and short terms lets in London, you will have a living room in which to relax or entertain, space to work and facilities to prepare a meal – should you be tempted. Hotels serve a purpose but if you’re looking for a feeling of comfortability, home-from-home and luxury – alongside the benefits of a hotel – Serviced Apartments will enhance your stay in London.

*NOTE* We are not affiliated in any way with https://www.booking.com/hotel/gb/southwark-serviced-apartments.en-gb.html
Please do not leave a review if you have stayed at this property. This is a different company.

Visit Website

Write Your review

Tell us how London Serviced Apartments Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

London Serviced Apartments Ltd 5 star review on 12th August 2024

IMADE OMOLE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I make an enquiry for my family coming to London in August for 9 night stay. It was difficult to find something as we have many people coming and they showed me some other locations that my family had not considered that was in my budget. Very happy with the service and the team have very local knowledge of the accommodation. Would recommend for London apartment booking.”

Helpful Report

“The booking staff are shockingly uneducated, and their email communication is both painful and unprofessional. It is genuinely embarrassing to deal with their incompetence. The booking agent repeatedly provided incorrect information and displayed an inability to perform basic arithmetic or follow simple instructions. This level of ineptitude is unacceptable. The manager, Roy, exemplifies poor leadership with his significant ego problem. Instead of addressing issues professionally, he resorts to harassment if you attempt to politely correct him. His behaviour is unprofessional and childish, to the extent that I had to block him to stop the incessant and unwarranted communication. Dealing with this company has been a distressing experience due to their lack of basic skills and professional etiquette. They desperately need better training and management oversight to avoid such embarrassing and frustrating situations in the future.”

Helpful Report

“We had a wonderful stay in their lovely modern clean flat in Ealing. All of the staff involved were extremely pleasant and helpful throughout our stay. Customer service is excellent.”

Helpful Report

“I have booked apartments in London on three occasions through LSA and their services have been very professional right from the booking stage. I’d like to particularly mention Mirella at Point West who is so responsive, helpful and friendly.”

Helpful Report

“I have used London Serviced Apartments for the past 10 months, to assist me in moving all tenants out of a building, one after the other and often overlapping in times of stays. For me, this forms part of a larger project at my building, with extensive work being carried out. It has been an onerous and challenging year to say the least. I can say however that the only part of this project that has been smooth and hassle free has been using London Serviced Apartments and in particular working with Anastasia who has gone above and beyond. I have nothing but a massive appreciation for Ana and the team for all of the effort and support in working around the changing work schedule and helping me ensure that the tenants had somewhere to live for weeks at a time. Ana has been absolutely fantastic - THANK YOU THANK YOU THANK YOU. The quality of properties offered by LSA has also been great, and all tenants have said how wonderful their stay was and how what could have been a stressful and upsetting move, was made easy, carefree and pleasant. Thank you Ana and Team, if I could give more than 5 stars I would.”

Helpful Report

“Bonnie was very responsive to all my questions and queries.”

Helpful Report

“Quick service, helpfull”

Helpful Report

“Quick service and found an apartment in the area that we wanted to be in. Much easier than searching through website listings.”

Helpful Report

“very helpful,quick responds and give us nice and good apt.to choose.”

Helpful Report

“Great, responsive service from Anastadia Kornej - booked with her assistance last year and booking again for 2024”

Helpful Report

“Delighted with the help booking an apartment. Very helpful in answering all questions and very quick to respond. Definitely be booking with them again.”

Helpful Report

“I have stayed at Lak apartments for a week during the past 2 years - this being my 3rd year. However, I was very disappointed this year since the upstairs neighbours were moving furniture at 11.30pm / midnight and slamming doors which is not acceptable. During my check out, which was supposed to be at 11am, the cleaner knocked on my door at 9am demanding to know the time when I was checking out since it was my last day and she needed to clean the room. I was in the shower at the time which was an inconvenience. I told her that I was allowed to stay until 11am since I was within my legal right to do so as I had paid for the room until 11am (costing £250 / night). The cleaner looked at me disapprovingly and left. In any case, I left the room at 09.30am. Another cleaner came into the apartment to take away the rubbish but I did not hear her knock on the door - the cleaner did not even apologise and was rather abrupt. Last year the room was cleaned once every 3 days but this year they did not even bother to clean the room (I stayed 6 nights costing £2,500) which is outrageous. The attitude of the cleaners needs to change towards the the paying guests. Taking the above into consideration, I am tempted to stay elsewhere next year. Kind regards, Ruth Brook”

Helpful Report

“As always, great places to stay. Good email communications and follow up re all aspects of the booking. Anastasia (contact person) is amazing. Cannot recommend highly enough!”

Helpful Report

“We have been very happy with London Serviced Apartments. Ana is excellent. She found us exactly the right apartment for our needs, communicated efficiently and organized a competitive rate for our two month stay in London. We would highly recommend Ana and the LSA team and will use them again next time we are in London.”

Helpful Report

“LSA provided excellent service. Great assistance to find the most suitable apartment for our family. Prior to arrival, instructions on accessing apartment clear and concise; during stay responded to queries promptly and resolved requests efficiently. We will definitely recommend Ana and the LSA team to others and only wished they covered other major European cities as well.”

Helpful Report

“Marcel and Meadow were extremely helpful throughout my whole stay handling any requests/issues that I had in a timely manner”

Helpful Report

“This was my first stay booking with London Serviced Apartments and look forward to future bookings. Ana and the service team were very responsive throughout the booking process and during the stay. The apartment was a fantastic location and lovely amenities. I would highly recommend this service for the range of available properties and outstanding customer service.”

Helpful Report

“Bonnie was quick to respond and very helpful. I would work with her again.”

Helpful Report

“Fab apartment in a great location. Amazing service and highly recommend.”

Helpful Report

“Location was good, apartment clean although very small, especially bedroom as you can’t even walk around the bed. Amenities in apartment good, but some general maintenance required.”

Helpful Report

London Serviced Apartments Ltd is rated 4.5 based on 233 reviews