London Serviced Apartments Ltd Reviews

Name: London Serviced Apartments Ltd
Address: Suite 13, London, London Borough of Waltham Forest
Rating: 4.51

4.5 Rating 231 Reviews

90 %

of reviewers recommend London Serviced Apartments Ltd

Company Reviews

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4.5

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About London Serviced Apartments Ltd:

Established in 2000, our knowledge of London and our understanding of the industry is unparalleled; enabling us to offer the best prices and highest quality accommodation in economy, mid-range and luxury.

With our serviced apartments and short terms lets in London, you will have a living room in which to relax or entertain, space to work and facilities to prepare a meal – should you be tempted. Hotels serve a purpose but if you’re looking for a feeling of comfortability, home-from-home and luxury – alongside the benefits of a hotel – Serviced Apartments will enhance your stay in London.

*NOTE* We are not affiliated in any way with https://www.booking.com/hotel/gb/southwark-serviced-apartments.en-gb.html
Please do not leave a review if you have stayed at this property. This is a different company.

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London Serviced Apartments Ltd 5 star review on 12th August 2024

IMADE OMOLE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Agent lzzy is responsive and professional, she replied promptly and clearly. The process is smooth and I satisify with your company service, but I would like to express my experience stay in Kensington Inn, hope you can share with hotel operation manager. I stayed 4 nights in Kensington Inn Apartment from Jul 13-16 & 17-18, hotel is new and breakfast is good, overall is satisfactory except 2 front desk staffs are impolite and not professional. When I checked in on Jul 13, a male staff helped to check in and I reminded the extra sofa bed. Then he said the room can only allow to stay 4 persons and he didn't care which payment method or how much I paid before. Finally, I showed him the confirmation letter included extra person cost then he shut up. Secondly, wifi needed to sign up everyday as website said, my daughter could not access on Jul 14, then she went to front desk to ask for help, but the staff named Timea who was very rude and impolite and said that if my daughter did'nt know how to sign up then just paid £5 to access wifi and walked away stictly. I felt disappointed to these 2 front desk staffs, their performance affected hotel image although I met another night manager who helped to solve wifi issue and surprised why someone ask us to pay for wifi, suppose hotel guests have complientary free wifi with registered. Please reflect my comment to hotel. Regards Eliza”

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“Booking was relatively easy but I wish they had given more information on the apartments such as size, actual pictures of the rooms and even provided a direct number to reach the apartment for further questions. This is all because what the apartment advertised and offered were different.”

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“Just leaving London after a fabulous 3 days, staying at the Residence Inn by Marriott, Kensington. Roy and Izzy helped organise our stay, with impeccable service. The apartment was perfect and the staff were great! Thank you so much! Kathryn and family”

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“It was handled very well and Izzy was very Helpful”

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“Great experience from check in to check out. The apartment was clean, comfortable beds and modern, virtually new fitout. Some extra eating utensils (there was a set of 6 of everything and we booked for 7) and tongs in the kitchen would have been handy. The staff were helpful and obtained the additional bedding and chair and 2 fans (for the heat) we needed immediately. Overall a positive experience.”

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“Excellent attention. Cleaned very well. On attention when something was mistakinly taken from our room and returned promptly.... a specific white pillow case which I considered a hopeless cause amongst all the white pillow cases. Very discreet. Helpful with luggage.”

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“The booking experience was fine. Very quick responses to emails and all kinds of questions we had.”

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“Izzy is always fast and most helpful in sorting out my accommodation requirements.”

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“Giavana was of a great help in arranging for apartments. She is quick to respond to queries and support when I needed it.”

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“The team was helpful. There was a hot water issue in the apartment and the team offered us another apartment without arguing and hesitation. Izzy was a fantastic point of contact, she was showing a great empathy, reactivity and availability. Jamie was caring and really helpful. Both provided an excellent experience.”

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“La falta de aire acondicionado es una circunstancia muy negativa.”

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“Very clean and quiet; excellent and unobtrusive service. Staff is friendly and accomodating.. Only drawback street noise from Shepard's Market on weekends. But when closed the double paned windows do their job well...quiet. Staff is willing to help in any way they can. Competent.”

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“Booking was smooth and rapid. Got the apartment I wanted with minimum delays”

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“Clean and perfect location.”

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“Arranged for my residence in a very time and a residence befitting my needs and style.”

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“The apartment was huge and very comfortable. bigger than i expected. very clean and they have everything that you need. the staff was very helpful as well. could not get a better location, easy to get around and closed to the tube stations by few minutes of walking. The agent, Giavanna, was extremely helpful and made the booking so easy. Very satisfied.”

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“Giavanna my agent was great.. quick responses and very very patient and helpful.. will definitely depend on her for future help. She’s great.”

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“Very helpful & fast in booking”

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“Staff was kind and apartment was good to stay. We are satisfied with the service.”

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“Our enquiry was answered promptly and communication was good throughout the booking process. The range of accommodation available for our dates was presented and we were able to select the apartment we wanted. No complaints about the booking service.”

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London Serviced Apartments Ltd is rated 4.5 based on 231 reviews