“Test products received quickly. However the B12 results promised on 7th March to be emailed in 1 - 3 days have still not been emailed ( today's date 14th March”
“People offered to send me another package, however, the 2-day window I had was closed and I could not have the test anymore. I asked for a refund and they processed that promptly.”
“Received the test quickly, sent the sample first thing Monday morning.
Tried to contact via their WhatsApp- no reply.
We are now Saturday and have heard nothing back.
Email received Thursday saying results will be 24-48 hours. Still nothing.”
“The follow up email with my results invited me to ask further questions, but when I replied asking about next steps, the response received simply said they were just a test lab and couldn’t offer further help. Not very well joined together.”
“Speedy and efficient results. However the amount of blood needed for the test could not have reasonably been obtained using lancet and capillary fill”
“Filled my blood sample to the lines indicated, but on the results it claimed I didn’t, so didn’t test all biomarkers. 3/4 biomarkers that were able to be tested came outside of normal range but there was no where clearly indicated that could help me find out more information, only a message saying to speak to my GP. There was also limited guidance for how to prep for the blood test.
Because of how anxious I was about the results of this blood tests, I ended up doing another blood test with another company that specified particular measures I needed to take before (like ideally do it first thing in the morning and drink 2-3 cups of water an hour before) - which led to my blood results coming back primarily normal, and has led me to doubt the validity of the London Health company results.
The turn around time was fairly quick. I sent the results on Thursday and got the results by Sunday. The instruction leaflet was quite clear and easy to follow. But I wouldn’t use this company again because of the angst the results caused and lack of follow up guidance to help me better understand the results.”
Sorry to hear that. Please note that our instructions and explainer video both clearly state what can be done to stimulate blood flow and get more blood from a finger prick sample. Here is a link to our explainer video which is also available on our website
https://www.youtube.com/watch?v=EMCVYLXC2co
