London Drainage Facilities Reviews

Name: London Drainage Facilities
Address: 11-12a Hallsford Bridge Industrial EState, Ongar Road, Ongar, Essex
Rating: 4.83

4.8 Rating 408 Reviews

96 %

of reviewers recommend London Drainage Facilities

Company Reviews

Metrics

Info

4.8

Based on 408 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About London Drainage Facilities:

Established in 2006, London Drainage Facilities (LDF) have fast become one of London's leading providers of planned, emergency and drain repair services. In the last 3 years, we've experienced substantial growth and are now able to reach clients spanning London and the entire South East of England.

Ideally situated close to the M25, we're perfectly positioned to deploy our drainage teams to any type of drain emergency 24 hours a day, 7 days a week and 365 days of the year.

Visit Website

Phone:

0800 612 2179

Email:

jobs@london-drainage.com

Location:

11-12a Hallsford Bridge Industrial EState,
Ongar Road,
Ongar
Essex
CM5 9RB

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London Drainage Facilities 5 star review on 10th April 2022

Rozanne Harridge

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A quick response time and cleared blockage in rapid time.”

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Posted 7 years ago

“Really really great service! Arrived on time, very friendly engineer (Andy), cam straight in, analysed the problem, and it was sorted within half an hour. He couldn't have been more helpful! Also thank you to Thomas Colvin, dealing with me on the phone and getting someone out as soon as possible! Definitely use them again if ever i need to.”

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Posted 7 years ago

“Great service, helpful people to deal with. As it happened, there wasn't a problem with my drains after all so it was a rather expensive unnecessary project but I didn't know that at the time.”

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Posted 7 years ago

“respond very quick and done perfect job”

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Posted 7 years ago

“Very quick response to job request and detailed replies.”

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Posted 7 years ago

“Amazing service Removed the blockage and v reasonably priced”

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Posted 7 years ago

“They were available on the day, turned up when they said they would and did a good job, explaining what they were doing and cleaning up afterwards. Thanks”

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Posted 7 years ago

“They made me feel that I could totally trust their service - it was professional but personal”

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Posted 7 years ago

“Constantly aware of the messy aspect of their work yet they were able to enter a small, expensively furnished property and clear a serious blockage without so much as a drip of waste on a floor . Always quick to respond, reasonably priced and a wide selection of good engineers on call . Great work guys”

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Posted 7 years ago

“Very quick dispatch of the plumber. The plumber on the job efficient and fast to find and fix the fault.”

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Posted 7 years ago

“Very efficient and easy to book the job, plus detailed report including photos on completion.”

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Posted 7 years ago

“quick response and a reasonable charge- no surprises”

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Posted 7 years ago

“from start to finish , service was excellent and operative was a pleasure to deal with. I highly recommend them”

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Posted 7 years ago

“TIMELY EFFECTOVE AND PROFESSIONAL FROM START TO FINISH”

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Posted 7 years ago

“I called London Drainage and spoke to a very polite lady who booked the works in to attend the property within 2 hours, i received an email with pictures of the works completed and a happy customer. Thanks Darren Rowe”

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Posted 7 years ago

“Mission impossible? Not for London Drainage Nooooooooooo! Our basement was filling with excrement… just as we were about to head off for my partner’s 50th holiday-of-a-lifetime to Machu Picchu, Peru. Only now it looked like we’d have to cancel and forfeit everything. Trying not to sob down the phone, I managed to get four drainage companies out that day for a quote. We instantly knew London Drainage was the right choice. Chris, their engineer, immediately inspired confidence, radiating expertise and calm. He was the only person to give us a step-by-step plan of how our situation would be resolved. Starting with hiring a waste disposal unit to pump out the excrement the following day, so cameras could be put down the drains to diagnose why they’d failed. The next morning everything was done so efficiently I excitedly thought: 'we can get away'. Only to discover that part of our Victorian pipework had collapsed. The pipe was 3 metres underground in our small, enclosed back garden. There was no way for a digger to get in. It would all have to be dug by hand. Our holiday now looked impossible. London Drainage went into overdrive. The very next day we had a team of eight on site, each with different specialities, including reliners, testing to find out the exact location of the pipework and beginning to dig. (Only London Drainage and one other company offered the same level of diagnostic tools before they begun the work; vital to save time and avoid digging up our entire garden.) As it was such a complicated job, Steve Blackmore, the Head of Operations, became our point of contact. He was excellent, assigning extra people to the job to get it completed as fast as possible. But we knew we’d have to accept the inevitable: we just weren’t going to be able to get away. If it wasn't for London Drainage we'd have had to cancel. In conjunction with our friends who were cat sitting, they persuaded us we had to go and they would make it possible. We were reluctant because, in the past, we’ve always personally supervised builders. But London Drainage inspired us with so much confidence we left them to it. Thanks to them – and our friends – being so amazing we were able to go on our trip of a lifetime. When we came back, our garden was also put back together… a special thank you for Gary who did such a great job. In fact, the whole team at London Drainage from the reliners to the engineers to the supervisor to Steve and also Linda in accounts were incredible. As you can no doubt tell reading this, I am highly grateful for London Drainage and can’t recommend them enough. They accomplished a Mission Impossible and made sure my partner’s 50th wasn’t ruined and I am very grateful. Thank you so much everyone. You rock.”

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Posted 7 years ago

“London drainage provided us with a excellent quick response service For Our clients, The guys are experienced and well equipped to carry out there task. True specialists in there field of work well done Always a great outcome when we use this company”

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Posted 7 years ago

“London Drainage has always attended Site on time and carried out works to a high standard. Staff are always friendly and helpful.”

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Posted 7 years ago

“excellent and very quick.”

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Posted 7 years ago

“The telephone staff are always very helpful and friendly, especially the chap who I spoke to, I think his name was Thomas? A very lovely chap indeed. Makes the company look brilliant, inside and out. Thanks for all your help.”

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Posted 7 years ago

London Drainage Facilities is rated 4.8 based on 408 reviews