London Drainage Facilities Reviews

Name: London Drainage Facilities
Address: 11-12a Hallsford Bridge Industrial EState, Ongar Road, Ongar, Essex
Rating: 4.83

4.8 Rating 408 Reviews

96 %

of reviewers recommend London Drainage Facilities

Company Reviews

Metrics

Info

4.8

Based on 408 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About London Drainage Facilities:

Established in 2006, London Drainage Facilities (LDF) have fast become one of London's leading providers of planned, emergency and drain repair services. In the last 3 years, we've experienced substantial growth and are now able to reach clients spanning London and the entire South East of England.

Ideally situated close to the M25, we're perfectly positioned to deploy our drainage teams to any type of drain emergency 24 hours a day, 7 days a week and 365 days of the year.

Visit Website

Phone:

0800 612 2179

Email:

jobs@london-drainage.com

Location:

11-12a Hallsford Bridge Industrial EState,
Ongar Road,
Ongar
Essex
CM5 9RB

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London Drainage Facilities 5 star review on 10th April 2022

Rozanne Harridge

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr.Enzo, say Thank you to Rob and Mick, for the drain job take today 8 Feb 2022 and was full resolved. This worker work safety make in place with attention to the pedestrian during the work. Excellent work I will fully satisfied Thank to Rob and Mick.”

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Posted 3 years ago

“Had a very bad blockage with sewage leaking everywhere a very nice chap called mak turned up worked very hard to fix the problem that wasn't straight forward, his smile and reinsurance the very thing will be OK was very helpful so thank you make and we'll done”

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Posted 3 years ago

“Arrived the day after they called me to book a slot. Super friendly and knowledgeable, fixed our blocked sink and bath in minutes. The customer service couldn't have been better and although I didn't get your names, thank you to the two cheery men in the bobble hats! Hopefully won't need to call you out again but would not hesitate to.”

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Posted 3 years ago

“Engineer Paul Conington was very polite and helpful and did the job quickly and perfectly”

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Posted 3 years ago

“Gary and Paul came to unblock my drain today at very short notice. We had sewage coming back through the pipe into the downstairs bathroom. Gary and Paul had the job sorted out in no time. They were very efficient, polite and well mannered.”

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Posted 3 years ago

“Excellent service from Paul cook an engineer who came out to fix a sink blockage. Thank you so much Paul for coming over.”

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Posted 3 years ago

“like to say thanks to Ricky and Ashley for excellent work on 28 tithe barn close kt26rz much appreciated”

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Posted 3 years ago

“Quick and efficient service. By Paul Carrington. Paul was very courteous and professional in his approach. Thank you Paul”

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Posted 3 years ago

“Terrible after-sales service, avoid at all costs! I spoke with London Drainage Facilities to find out the reason I was having issues with my toilet drains. The engineer who arrived was professional and helpful, that was unfortunately where the good parts end. They require you to pay a 2 hour deposit of over £220. They said the job would most likely take less time and they would refund any time used. The engineer was here for no longer than 1 hour. They refused to refund anything, with them lying saying the engineer arriving 30 minutes before he actually turned up. I provided evidence showing his phone call. The customer service director, Lucie Fuller, was quite arrogant lying about this and also stated the engineer needed to draw up a plan of the property in his car which could take 45 mins (literally looks like a 5-10 min job) especially as he wrote up all the stats and details at the property. So the engineer was here for 1hr and maybe needed a maximum of 15/20 mins to write up the reports. During this time, Lucie, failed to respond and reply to me and was very disorganised. Following this, the person who was very helpful when booking and taking my money, Craig Norton, Operations Manager said he would review all the information and come back to me same day. Many days and weeks have gone by with no response despite chasing. I then started trying to get hold from Craig all of this week with them dodging my calls with them being in non-stop meetings all day long apparently. Still awaiting a partial refund for the time that was not used and will be contacting my bank for a chargeback. I will also be advising my building management to avoid these cowboys as if there is an after-sales issue, they don't care at all.”

Helpful Report

Posted 3 years ago

Dear Will Thank you for taking the time to provide your review. Many of your points are unfortunately incorrect, I have provided you with a time line of events and a clear explanation of how we charge. All events were recorded by tracker reports, time stamps and system upload reports. I gave a timely response to your query based on fact when it was brought to my attention. We are a ethical, honest company – hence our reputation and growth. I will not refund the charges as you were charged correctly but I’m happy to donate the value of the job (£199) to a charity of your choice, let me know which one. Kind Regards Lucie Fuller

Posted 3 years ago

Dear Will: Having now spoken further, we’ve donated the full amount of your job to a charity of your choice: “Sea Shepheard”. Evidence of the donation has been supplied to you via e-mail. The case has now been closed, however, if you have more questions you need answering, please liaise with Danny Fuller, his details have been supplied to you. Many thanks,

Posted 3 years ago

“Excellent service from Paul carrington an engineer who came out to fix a sink blockage that had given us trouble for near on 20 years .. we have had many plumbers in the past who made up all kinds of excuses …. Thank you so much Paul for the excellent service you provided .”

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Posted 3 years ago

“So happy with Daryll and Jack they were extremely nice and friendly very happy with them.”

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Posted 3 years ago

“Had a really lovely guy called Daniel come and unblock a drain outside my flat N7 9JU, He explained everything he was doing really polite when he asked for some water , and when he successfully unblocked the drain he cleared up everything, and put down some disinfectant, I was really impressed, it was lovely to have some old-fashioned customer service for change.”

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Posted 3 years ago

“We have used London Drainage over a few of our buildings for a number of years. We find that they are always polite, professional and leave our sites, clean and tidy . Special thanks to Paul Newman who attended our Islington site last Friday, a top guy all round, getting there on time, happily getting on with the job and sharing some good banter with me.”

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Posted 3 years ago

“reported our blocked drain this morning and had a response within 5 hours, Paul Cook the engineer was very polite, took the time to explain things and solved the issue quickly.”

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Posted 3 years ago

“we had Lee C come to us. we live in Barnes sw13 9ax. he was a great fella, very jolly, cheered me and my partner up no end and was clean and tidy, and quick. recommend you to anyone”

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Posted 3 years ago

“Dan &Dave Carried out drainage work at Ashbury Court/Jenner Court front entrance.Due to Blocked Drainage from Asbury Court. They did a fantastic Job in No time with amazing power pressure jetwash with excellent results in No time . Amazing. OlaJide Omowa 5 Jenner Court 76, Pennington drive N21 1SY”

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Posted 3 years ago

“Excellent service from Mr Paul cook Also follow up.”

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Posted 3 years ago

“Gary Taylor carried out a thorough inspection of the property's drains and looking for potential pipes that could be leaking. Gary arrived on time and was extremely polite and helpful. Definitely felt reassured that the building was investigated thoroughly.”

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Posted 3 years ago

“Simon called today promptly at Lincoln Court. He was friendly, easy to talk too, informative and efficient. He explained the problems and progress and although unable to complete the job due to equipment shortage he summarised what had been done and what to expect next. Hope he returns to complete the job as he is very thorough”

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Posted 3 years ago

“My kitchen main drain was totally blocked and I had NO USE of anything in the kitchen at all…. Paul Cook carried out the drainage work and wow fantastic job, fantastic customer service, very helpful and friendly. I was down as an emergency and he came and completed the whole job in under 3 hours, now I can doing washing and use the sink I’m a very happy and satisfied customer and would highly recommend this company no problem. 5 star service and 5 star customer service from the office staff to the engineers coming out. Customer From Stroud Field Northolt”

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Posted 3 years ago

London Drainage Facilities is rated 4.8 based on 408 reviews