London Drainage Facilities Reviews

Name: London Drainage Facilities
Address: 11-12a Hallsford Bridge Industrial EState, Ongar Road, Ongar, Essex
Rating: 4.83

4.8 Rating 408 Reviews

96 %

of reviewers recommend London Drainage Facilities

Company Reviews

Metrics

Info

4.8

Based on 408 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About London Drainage Facilities:

Established in 2006, London Drainage Facilities (LDF) have fast become one of London's leading providers of planned, emergency and drain repair services. In the last 3 years, we've experienced substantial growth and are now able to reach clients spanning London and the entire South East of England.

Ideally situated close to the M25, we're perfectly positioned to deploy our drainage teams to any type of drain emergency 24 hours a day, 7 days a week and 365 days of the year.

Visit Website

Phone:

0800 612 2179

Email:

jobs@london-drainage.com

Location:

11-12a Hallsford Bridge Industrial EState,
Ongar Road,
Ongar
Essex
CM5 9RB

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London Drainage Facilities 5 star review on 10th April 2022

Rozanne Harridge

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi,Jask s and Bailey d came to site and sorted a blockage for us.Very happy with the service.”

Helpful Report

Posted 1 month ago

“Over the weekend, a neighbour's flat was flooded due to a blocked stackpipe in the block of flats, causing the kitchen sink to overflow. Adam Kibala was sent by London Drainage to attend to the problem. Although it was late at night, Adam was professional, thorough and thoughtful in his approach throughout the entire process and spoke to the owners clearly setting out the options. After trying different methods to remove the blockage Adam was forced to cut into a kitchen cabinet in order to get to the stackpipe, which he did with precision and minimal damage to the cabinet. Even at that late hour, he then went the extra mile to fix up a leaking outlet pipe to the sink so that he could satisfy himself that the work he had done to the stackpipe had solved the overflowing sink problem. He then proceeded to neatly patch up the cupboard, in case anyone ever needed to access the stackpipe again. I was grateful for these details which were not rushed but carefully done. He is a credit to London Drainage.”

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Posted 1 month ago

“A lorry drove onto my drive and went through the manhole cover causing all the cover to fall down into the sewer. London- drainage were sent from the insurance company to replace it. The service they provided was excellent. The two engineers Dylan JT and ollie leeks were professional and did a excellent job”

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Posted 1 month ago

“Very happy with the lovely chap who unblocked my kitchen sink! Excellent job! Many thanks! Kind regards Dean Butler TW200PJ”

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Posted 3 months ago

“Brilliant service from the phonecall to state they were coming out to my blocked drain to the guy clearing it. He was very professional, polite and even though the job was difficult he got it cleared. Thank you Henry Buchanan I hope I got the name right you did a great job.”

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Posted 3 months ago

“I had Dennis G and Aaron B carry out a CCTV survey of the drainage pipework of a building. The guys went to great lengths to jet and rod the system first to remove all the built up silt, so that the survey and report are as detailed as possible. I also had no problems booking the job via Harry in the office and dealing with Paris in accounts.”

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Posted 4 months ago

“An appalling company that lies, i had a job booked for today i was told 8am i then rang at 9am to see where they were, i was told then it would be between 8-1pm. Nobody arrived at 1pm, so I rang again and was told if i could wait a moment so they could ring up my landlord. The operative then came back on the phone and told me that i had no job booked, i replied well thats funny as somebody from your company had rang me yesterday & booked a job for today. I then ring up my landlord to get them to book a job again and make enquiries, i then rang London drainage to ask for their website, and the operative asked me if there was a problem, she then informed me that i did have a job booked for today but they are running behind. So London drainage LIED and made up all these fibs, like i was going crazy having this phantom booking, and calls from them the previous day. I knew they were lying and they were, due to them being busy they lied and made up this fabrication of not having my original appointment WHO THE HELL DOES THIS ??? DISGUSTING AND RUDE DO NOT TRUST THIS IDIOTIC COMPANY”

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Posted 5 months ago

“Mak and Ryan was really quick fixing the drains was really considerate when in and out of my property very polite lads worked later than normal to finish the job well done lads”

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Posted 7 months ago

“Thank you so much Scott N you went above and beyond for me. Friendly, respectful and informative. A big job which Scott completed with efficiency and left my house clean and tidy.”

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Posted 7 months ago

“Very nice blokes Mak & Ryan Done a great job clearing blockage in my drain And it was a hard job Great effort guys You will both go very far in life great manners Thankyou boys Job well done 👍👍”

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Posted 9 months ago

“Sorry it’s late forgot the card, lads were early and very polite.Managed to complete their work efficiently,and tied up after them,very clean.Chris and James,2 good boys. Thankyou- 87 brookbank road-se137bz”

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Posted 9 months ago

“We had an issue with 2 blocked toilets in our building. Jack S arrived, to carry out drainage works at our property, and rectified the problem. Many thanks 👍”

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Posted 10 months ago

“Mak and Ryan were amazing at clearing our blockage at the pub!! Thank you so much to both of you great job and super friendly!!”

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Posted 10 months ago

“This company goes the extra mile.They came out to us on Sunday 24-01-24,Your engineer was Chris plus a manager called Glen.We had had a burst pipe for 11 weeks and been asking Hyde Housing to repair it.Needless to say they did not .Once London Drainage Facilities were contacted ,not only was the work done in record time it was also done on a Sunday.Exceptionally good work.I would recommend this company to everyone.Do not waste your time with the rest just ring the best.Thank you Chris and Glen!!!!!! If i could give you 10 stars i would..”

Helpful Report

Posted 1 year ago

“Complete nightmare of a job from start to (not quite) finish. They were tasked with fixing a leak in the property next to mine, in the process of which they narrowed the communal pipes so much that my toilet and shower kept blocking. It took 18 months and thousands of pounds for them to find the fault. Throughout that period, I did not have access to a functioning bathroom on 29 separate occasions, having to spend a night away from my property for a total of 18 days. I consistently highlighted that the issue only arose the moment they had ‘fixed’ the leak and was gaslighted into believing that there may be a separate issue with my own plumbing – but hundreds of pounds to a different company confirmed that this was categorically not the case. Best of all, London Drainage eventually broke and had to replace my toilet (which was never the problem to begin with). They were booked to finally repair the actual fault on January 15th, 2024, but I have just been informed that this needed to be rescheduled to January 31st – no doubt I will have further instances of not being able to use my bathroom in the meantime.”

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Posted 1 year ago

“Sean was absolutely brilliant and unblocked our sink so quickly! He was so polite and professional - will definitely be using again if we have any further issues.”

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Posted 1 year ago

“Scott was polite and he did good job when he came to drain my sink”

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Posted 1 year ago

“Emergency callout to 34a Mildmay Grove South Your engineers Billy and Karl attended,I knew immediately this was going to be a good experience. They listened to my explanation tentively and appreciated the back history of the property. They set about the job and executed the job very professionally. They did a full jet through and dye front and back. What they achieved was very good and resulting in a mini survey, a result of their efforts 👌. Would have these chaps on site any time, well done.”

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Posted 1 year ago

“Very helpful, professional and efficient work by Arron a friendly nice guy. Recommend this service any day!”

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Posted 1 year ago

“Your engineers, who arrived without prior appointment, had no clue how to clear the drains. Caused more damage to the flat. Now we have leaks from 3 other places. Wouldn’t trust your company ever again. The landlords would be horrified if they saw this.”

Helpful Report

Posted 1 year ago

Hi. You note from normal calibre of feedback, your situation is abnormal. You've concealed your identity meaning we can't respond accordingly. Feel free to e-mail jobs@london-drainage.com and the team will correct anything that's not correct. Dave Quinney is head of operations, feel free to make contact and discuss, but we will need more details if we're going to help. Kind regards. Danny Fuller

Posted 1 year ago

London Drainage Facilities is rated 4.8 based on 408 reviews