L&C - London & Country Mortgages Reviews

Name: L&C - London & Country Mortgages
Address: Unit 26 (2.06) Newark Work, 2 Foundry Lane, Bath, Bath and North East Somerset
Rating: 4.67

4.7 Rating 1,476 Reviews

93 %

of reviewers recommend L&C - London & Country Mortgages

Company Reviews

Metrics

Info

4.7

Based on 1,476 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0800 953 0304

Email:

socialmedia@landc.co.uk

Location:

Unit 26 (2.06) Newark Work,
2 Foundry Lane,
Bath
Bath and North East Somerset
BA2 3GZ

Anonymous

Anonymous // 01/01/2019

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“Very happy with service would use again 100% saved money and got a deal quickly would recommend.”

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Posted 7 years ago

“As a landlord woth muliple properties I didn't find L and C that great at understanding landlords needs.”

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Posted 7 years ago

We're sorry to hear this. If you'd like us to investigate, please do email us with your case number, postcode and full name. Thanks L&C

Posted 7 years ago

“Since requesting my initial call back and being referred to an advisor everything has taken so long. The advisor doesn't return calls, takes 36hours to reply to emails, I have asked several times what are the next steps and is there anymore information and he just responds asking for more documentation. I have called and asked if there is somebody else I can speak with and always told the same that this useless guy has been allocated my file! Been nearly 4 weeks and he's only just asked for bank statements!”

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Posted 7 years ago

We're sorry to hear this Matt. If you could DM us with your case number, full name and postcode, we'll be happy to address this. Thanks L&C

Posted 7 years ago

“I researched mortgage brokers a lot before deciding to go with L&C. Very quick response to my request for a call back.Our Advisor from the start (Erin) has been absolutely superb, always quick to respond to emails and calls and has kept us up to date at all times. Everything has been taken care of for us, all we had to do is produce documents when requested.They found us the best lender to suit our needs and with a great interest rate, all the solicitor business taken care of as well as a protection policy.”

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Posted 7 years ago

“I can not fault London & Country they dealt with my mortgage application from start to finish in a very professional manner Monsor Malik dealt with my case and I would Highly recommend him to anyone of my friends and family he kept me updated throughout the whole process thanks keep up the good work”

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Posted 7 years ago

“Quite disappointed with this company. All started out well. I spoke to a gentleman called Andrew who seemed pleasent and helpful. He asked me to send him some info, including mine and my partner's statutory credit reports, which I duly did. I then left a message on his answerphone l, asking for him to get in contact with me to discuss and I never heard a thing since. That was last Friday, it's now the following weds. Feel somewhat put out that I have sent confidential information to a company that has not even graced me with a phone call or email back. :-/”

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Posted 7 years ago

We're sorry to hear this and will happily chase this up for you. Our credit team are extraordinarily busy at the moment, but we would have hoped that you would have been contacted by now. If you could email me your full name, postcode and (if you have it to hand) case number, to socialmedia@landc.co.uk, we'll be happy to help. Thanks L&C

Posted 7 years ago

“Brilliant Company, I got a rate that I can only have dreamt of, I'll give L&C 101% recommendation.”

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Posted 7 years ago

“you name it.”

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Posted 7 years ago

“Really happy with the service offered; very helpful and friendly staff that kept in regular contact throughout the whole process. The mortgage offer they found for us was very competitive and met our needs completely. Would definitely use L&C again in the future without hesitation.”

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Posted 7 years ago

“As in previous occasions, they have been extremely efficient and they have found the best options for us.”

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Posted 7 years ago

“What a shocking company, it took weeks to get any correspondence and i told them I would look elsewhere I also felt they were focusing me to only one mortgage company called platform which I have no doubt gives them the biggest commission. Stay away from this company they are useless”

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Posted 7 years ago

We're sorry to read this review. Our advisers select the best product for each customer based on their situation and needs - this varies from person to person, but is never based on the commission they will receive (and we have processes in place to ensure this). Last year we had access to deals from over 90 lenders and we submitted mortgage applications with 73 different lenders. If you would like us to look into your experience with us, please do email your case number, your full name and your postcode to us at socialmedia@landc.co.uk. Thank you

Posted 7 years ago

“L&C - London & Country Mortgages they are very good and very professional. Even though I was informed that my credit ratings was at borderline, they still manager to get my mortgage application approved.”

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Posted 7 years ago

“Whole process was made easy & uncomplicated to go through. Everything was done for us.”

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Posted 7 years ago

“Today I experienced the behaviour of a rude, bad mannered mortgage advisor who gave the impression that he didn't care if I got a mortgage or not and encouraged me to take my business elsewhere. He wasn't experienced, helpful and did not even try to get me a mortgage. I cannot recommend this company at all.”

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Posted 7 years ago

We're really sorry to read this. Please could you email us with your full name and postcode so that we can find you on our system and listen to your call? Our email address is socialmedia@landc.co.uk. Thank you

Posted 7 years ago

“Fast reliable advise. Quick response, efficient and excellent tracking and update of application. Great team of experienced advisor to recommend the mortgage of your need. Highly recommended. Thanks”

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Posted 7 years ago

“So helpful and no request was too much to ask. Better service than any others I've come across”

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Posted 7 years ago

“Really not a great service. As soon as it become apparent my mortgage application was not going to be the easiest the phone calls dried up, I would ring in and leave messages and would not get calls back when promised. After a couple of weeks of I went to another broker for a second opinion and had a mortgage in principle within three days with a high street lender and within two weeks I had a mortgage offer from the same lender. I have now completed on buying my first house despite the delays L&C caused.”

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Posted 7 years ago

We're really sorry to hear this, Mark. As part of our commitment to customer service, we would like to investigate your experience. Please could you send us your case ID, full name and your postcode to socialmedia@landc.co.uk and we will look into this for you. Thanks L&C

Posted 7 years ago

“Broker never called me back, so chased up again with no success”

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Posted 7 years ago

We're sorry to hear this. If you could email us at socialmedia@landc.co.uk with your case number, postcode and full name, we'll locate you and look into your case. Thanks L&C

Posted 7 years ago

“They were very professional and polite and my application was very quick to complete.”

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Posted 7 years ago

“L&C were very professional, polite and understood my requirements. They were very quick in processing my application with the Elliott the Financial Consultant and Mary-Helen as my Case Manager. I would recommend L&C to anyone who is looking for a mortgage.”

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Posted 7 years ago

L&C - London & Country Mortgages is rated 4.7 based on 1,476 reviews