L&C - London & Country Mortgages Reviews

Name: L&C - London & Country Mortgages
Address: Unit 26 (2.06) Newark Work, 2 Foundry Lane, Bath, Bath and North East Somerset
Rating: 4.67

4.7 Rating 1,469 Reviews

93 %

of reviewers recommend L&C - London & Country Mortgages

Company Reviews

Metrics

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4.7

Based on 1,469 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0800 953 0304

Email:

socialmedia@landc.co.uk

Location:

Unit 26 (2.06) Newark Work,
2 Foundry Lane,
Bath
Bath and North East Somerset
BA2 3GZ

L&C - London & Country Mortgages 5 star review on 7th September 2017

Xiaorong

Anonymous

Anonymous // 01/01/2019

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“Supportive, friendly advisors who took our needs into account when considering products. I would highly recommend L and C, who work tirelessly on behalf of the customer to ensure the process is stress free whilst offering value for money and excellent service.”

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Posted 7 years ago

“Steven Duck from L&C made my mortgage renewal very quick and easy. He looked through the market and found me a good deal, and the whole process required very little effort from me. I probably spent less than an hour in total, discussing my situation, my finances, and filling in forms. With no extra fee on top. I'd happily recommend L&C to anyone, especially those as time poor as I am.”

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Posted 7 years ago

“I have used London & Country Mortgages for several years now and wouldn't want to change to anyone else. They have full access to all the mortgage products on the market and being an experienced portfolio landlord it's important to get the right advice on this. My advisor Doug Miller is great he knows exactly what he's doing, everything works seamlessly from start to finish. I couldn't be happier with the service I receive from Doug at L&C totally recommend him to anyone looking for a mortgage, excellent customer service, fast and efficient service and no fee!”

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Posted 7 years ago

“From the beginning my advisor, Sean Bohill, was helpful. Excellent customer service. I applied originally to buy a house but sale fell through and Sean helped me with my second application which was quick and went very smoothly. I would really recommend L&C and their advisers”

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Posted 7 years ago

“Mortgage advisor and case handler were excellent and the mortgage handling website is user friendly”

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Posted 7 years ago

“Took away stress of having to search for best mortgage from me. Staff are friendly, experienced & Knowledgeable in their field. Kept me advised of what was going on and found the best mortgage for me.”

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Posted 7 years ago

“Very quick, helpful and friendly service”

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Posted 7 years ago

“Staff were very efficient and gave good advice and made the whole process stress free”

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Posted 7 years ago

“First class service and professional approach ensured my success with mortgage appplication. All with no cost to me. Would not hesitate to recommend L & C”

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Posted 7 years ago

“Thomas Whitting dealt with my case. He's absolutely brilliant. This was the second time and I will definitely be coming back to him. He's an asset.”

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Posted 7 years ago

“All our needs & requests were catered for.”

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Posted 7 years ago

“L & C Mortgages, and in particular our adviser Connor, were brilliant from start to finish. What could have been a very stressful process was made much easier by the wonderful customer service we received. Communication was excellent throughout the whole process and everything was handled very efficiently. We couldn't have asked for more. This was the second time we have used L & C and we wouldn't hesitate to use them again in the future, and to reccommend them to anybody.”

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Posted 7 years ago

“Dreadful service and having told the broker the deadline for a £1000 cash back deal (which would have covered the cost of Home buyer's report), he simply ignored me - and then spent the final office hour on FRiday calling constantly and even though I was driving, asking for card numbers etc. Poor listener, poorly organised, arrogant and has lost me the £1000 cash back deal as he missed the deadline. Totally unimpressed - avoid like the plague! You can go direct yourself and have less hassle.”

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Posted 7 years ago

We're sorry to hear about this. Please could you email socialmedia@landc.co.uk with your full name, postcode and case number so that we can locate you on our system and investigate? Thank you

Posted 7 years ago

“I have just put in my application to L&C with all my documents yesterday. I came here to check reviews and what I found was all the verified users have positive reviews and all the unverified reviews have negative reviews. I am quite puzzled as to why? I am quite happy with the L&C lady who corresponds with me so far and hoping it stays that way. What have been the passed timescales for mortgage applications to come to an offer? Thanks k.”

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Posted 7 years ago

“I had to repeat everything despite saying i did not have much time. This was not a communication issue - the advisor had heard me but I got the impression he had entered some details into the wrong box. This happened twice, with no explanation or apology for my rapidly deteriorating time. After i went to ask my partner something (without using the mute button, so he would hear that i was only feet away and only going to be a few seconds) I told the advisor the answer. He said nothing, so i thought he was doing something on the computer. Minutes later, I said "hello?" to see if he was still there, and he had not even taken a note of my answer. Poorest call centre experience ever - on par with unsolicited sales calls from foreign countries, with slightly better line quality for the audio...”

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Posted 7 years ago

Thanks for taking the time to review us. Unfortunately we can't seem to match your email to our database. If you'd like us to investigate your experience, please do email us at socialmedia@landc.co.uk with your case number, postcode and full name. Thanks L&C

Posted 7 years ago

“An awful company to work with. My advice is do not use them under any circumstances. They recommended a mortgage not based upon best value but on what was in their interest, we ended up with five different contacts which made communication nearly impossible. I found one lady who tried to get things sorted but was no better than the rest when it came to following through on promises.”

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Posted 7 years ago

We're sorry to hear this. In order to speak with your team and improve for the future, we just need your full name, postcode and case number. Please can you email us at socialmedia@landc.co.uk and we'll look into your experience. Thanks L&C

Posted 7 years ago

“We had an application going through sourced by L&C. The chosen lender then reduced the amount they were willing to lend. At this point L&C dropped the case like a hot stone. As soon as this happened no one at L&C was interested and we eventually drifted off to another broker who successfully secured the mortgage. Getting any information from L&C about the reasons for the change was extremely difficult as was getting hold of a copy of the valuation that we had paid for. All their friendliness will evaporate if it appears they can't get an application through.”

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Posted 7 years ago

We're sorry to read this, David. Please could you email us with your full name, postcode and case number so that we can locate you on our system and investigate? Thank you

Posted 7 years ago

“Communication - Simply terrible, they don't return phone calls, emails are sometimes ignored too. Only given one option of a lender, all done behind the scenes where you don't get a choice.”

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Posted 7 years ago

Thanks for reviewing us. Unfortunately we don't seem to have your email address on our records. Please could you email us with your case number, postcode and full name for us to investigate your experience? Thanks

Posted 7 years ago

“After arranging our first mortgage flawlessly, we thought we'd use L&C again for the remortgage. Sadly, it's been far from flawless. Shortly after the offer was issued, we got a letter from the solicitors stating there would be a shortfall of nearly £2k, which we would need to pay before completion. I'm sure I don't need to tell you, it's not exactly a pleasant experience receiving such correspondence. Basically we hadn't been informed that the last payment to our existing mortgage provider would take 10 days to clear, meaning we hadn't borrowed enough on the remortgage to cover the existing one. The "advisor" seemed perfectly willing to accept how we worked out how much we'd need, and definitely didn't mention any such risks. Or offer any advice come to think of it. So I emailed our "advisor" and "case manager" and told them of this error. I get no response. So I chase up, and the "case manager" says she has handed the issue over to the "advisor" who would sort it out. And of course we never heard from either of them ever again. Such amazing "case management". Honestly I'm not sure what these people actually do. Absolutely no idea. Anyway, after a few emails and phone calls directly to the solicitors, I eventually managed to resolve the issue by pushing back the completion date. Would have been nice for L&C to have stepped in and actually helped, but obviously they couldn't give a crap after offers are issued. I'm not going to bother using them again. I could forgive the initial error, but ignoring emails and basically being unresponsive when we needed help is unforgivable in my opinion. Will feel more comfortable doing the work myself in future.”

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Posted 7 years ago

We're so sorry to read this - and we'd like to look into your experience with your team. As you chose to review us anonymously, we've no record of your name, case number or postcode. Please could you email us at socialmedia@landc.co.uk and we can start our investigation. Thank you

Posted 7 years ago

“Shocking customer service! I was trying to get my first mortgage for a property. I was recommended by a friend. The guy called Daniel started out helpful, making promises that he would help me get the right mortgage then suddenly poof and he disappeared. Wouldn't respond to my email or telephone call. Very rude!! I think L&C show you their high percentage of successful mortgages because they discard the ones who are less likely to be successful like a piece of Sh**. I ended up going with someone else, was excellent, all my future properties will be with this broker. Thank you L&C for making me see the dark before the light!!”

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Posted 7 years ago

Thanks for taking the time to review us. We'd like to investigate your experience - please could you email us at socialmedia@landc.co.uk with your full name, postcode and case number - and we will look into this for you. Thanks

Posted 7 years ago

L&C - London & Country Mortgages is rated 4.7 based on 1,469 reviews