Name: L&C - London & Country Mortgages
Address: Unit 26 (2.06) Newark Work, 2 Foundry Lane, Bath, Bath and North East Somerset
Rating: 4.67

“I was pleased that they were able to find a mortgage solution to suit our needs.”

Helpful Report

Posted 7 years ago

“Don't waste your time with L&C! I have never written a review of a company ever in my life however we were dealt with so poorly that I feel I need to warn other potential buyers. We are first time buyers and had heard positive things about L&C. We had initially approached them prior to getting an offer accepted and had been impressed by the service; we had given them our details and were informed to get back in touch once we had an offer accepted. When we got back in touch (on a Saturday)- we were first told that our advisor/nor any of his team were available and we could start again with a new advisor or try on monday. We opted to start again with a new advisor as we were keen to get on with the application. We were told they would phone us back- They never did. Later that day I phoned back myself and was then told actually mortgage applications could not be done on the weekend anyway and to phone back on Monday. On phoning on Monday we realised that the intial advisor was actually on annual leave and were forwarded anyway to a new advisor. He then asked us for huge amounts of information which we provided. We already had an idea of the mortgage we wanted to take with HSBC and we told him this. We were then told that he needed to go away to get potential mortgage offers 'approved' before he presented them to us and he would contact us the next day. When we heard nothing by lunchtime the following day we contacted him- we were told he was still waiting for approval. This process then took another 24 hours before he presented to us his recommended mortgage offer. This was with a building society we had never heard of and we were not happy to go ahead with. On asking him why he had not presented a few possible options to us we were told this is not the policy and they only offer one quote and if you don't like it that pretty much the end of it. So after 5 days of wasting our time we left in no better position that when we started. After complaining, he did tell us he could do another search for us to try and get the HSBC offer we had previously asked about- however this would take another 24 hours and the process would have to be approved again. The entire experience from start to finish was extremely unprofessional. They do not phone back when they tell you they will. They do not inform you at the start of the process that they will only present to you ONE mortgage recommendation, which had we of known we would not have bothered. Please BE aware and don't waste your time.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to write your review, Erin. We're so sorry to hear that it was a negative one. If you would like us to investigate your experience, please do email your full name and case number to socialmedia@landc.co.uk. Thank you

Posted 7 years ago

“My mortgage procedings are taking place at a dipicable rate. Due numerous discrepancies, none which are my fault. Vital papers have not been read throughly which has lead to resending these documents as and time is running our due negligence . Lack of correspondence. Some incompetence as taken place along the line, which has had knock on effect and I am currently fighting against time for completion as I am remortgaging. I wouldn't recommend London & Country to my worst enemy and would rather pay a premium for a finacial advisor. Disgusting service”

Helpful Report

Posted 7 years ago

We're sorry to read this review, Jessica. If you would like us to investigate your experience, please email us at socialmedia@landc.co.uk along with your case number, full name and postcode. Thank you

Posted 7 years ago

“L&C did a great job of taking the pain out of our mortgage search and application. Our advisor listened carefully to our requirements and quickly came back to us with the best options in the market. The application process was then handled quickly and efficiently and we soon had an approved mortgage offer. Given the number of jobs to do when moving house it was a great relief to make the mortgage process so straightforward.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review us, Alastair. L&C

Posted 7 years ago

“Nicola Pratt has been very helpful from start to finish. I would not hesitate to recommend L&C.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to share your review - we'll be pleased to pass this feedback on to Nicola. L&C

Posted 7 years ago

“I was trying to source a buy to let mortgage for a couple of cottages and had been wondering the most effective way of doing this. As I work a away for my job, I was considering that my partner and I could move into one of them, therefore having one on a residential mortgage and then renting out our mortgage free house in Kent. However, on asking for advice from Perry, he immediately seemed to jump to the conclusion that I wanted to commit mortgage fraud, and when I told him my father lived next door, he grew even more unwilling to help. I had spoken to him a couple of times on the phone, prior to this, and he came across as unhelpful and unfriendly. I wished for him to come back with some potential figures from lenders and an agreement in principal, but he told me no lender would do this until the freehold of the combined cottages had been split. How is it that I have managed to obtain an agreement with a different lender then? Perry's attitude was appalling and he made me feel like a common criminal when all I was doing was asking for his advice. I know you must be a very busy and successful company who doesn't need my business, but I work in a customer care roll for a big corporate company, and I would never treat my customers in this manner. If I did, I wouldn't keep my job. I would be glad for some feedback from yourselves. I am still waiting for a vendor decision on the cottages, as he is trying them on the open market at a higher price first. If he doesn't sell, then he may accept my offer. I have an agreement in principal with another company but would still consider a more competitive quote from yourselves. Perry suggested that I look elsewhere...I clearly don't want to deal with him again. I look forward to your response. Fiona Griffiths”

Helpful Report

Posted 7 years ago

“I had an initial glitch but after getting the issue escalated, its been taken care of nicely so far. Will come back with more update once the application is completed.”

Helpful Report

Posted 7 years ago

“They made the process so easy and smooth. Explained what was necessary and chased up the lender. It couldn't have been easier for me.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to review us, Heidi. We're so pleased to hear that you found the whole process smooth and easy. Thanks L&C

Posted 7 years ago

“It’s true what they say …you get what you pay for. I contacted L&C to assist with my adverse credit application and was referred to Alex (broker). I had already done my research and knew what my options were. To cut a long story short, he didn’t know the lender’s borrowing criteria (I knew more than he did) and was sluggish at responding. He also gave me wrong advice about commission/ bonuses being factored into mortgage multiples!! Complete waste!”

Helpful Report

Posted 7 years ago

We're sorry to hear this and would like to investigate. Please can you email us at socialmedia@landc.co.uk with your full name and your case number? Thanks L&C

Posted 7 years ago

“I found Daniel and his support Hayley to be very helpful through the entire process.”

Helpful Report

Posted 7 years ago

“Dealing with Dominic Moores at L&C was excellent, fast, efficient and fee-free! Great service.”

Helpful Report

Posted 7 years ago

“Whilst searching for my first property, an estate agency passed on my number to L&C and I received a phone call from them. I didn't like that and I thought I didn't need it, but had gone along with it anyway. I nearly hung up the phone, but it turned out that sticking with them was one of the best decisions in the whole process. Only criticism is that at the time of the mortgage application I've been told by my adviser that I can expect the lender's decision by the end of the day, which turned into many weeks and it was quite a stressful waiting game, I can't blame L&C for the delay itself – it was actually the lender who seemed quite disorganised. Everything worked out in the end and I feel like L&C helped me finding the best mortgage deal, which I wouldn't have found despite my own research. I'm also glad I didn't sign up with a different mortgage adviser/broker, who would have charged me £1000 straight away, no matter if it would have been successful or not. L&C received a commission at the end whilst I didn't pay anything extra (I checked the lender's website and it confirmed that I would have received exactly the same deal had I applied directly), and I think for the amount of time they spent on my case they deserve every penny.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to submit your honest review Andre, we really appreciate it. With your permission, we'd love to share this 5* review with your team. Many thanks L&C

Posted 7 years ago

“We are first time buyers and needed help navigating our first purchase. I called L&C to get an idea of what we needed to provide and I was bombarded with questions about our income/expenses/deposit without any official numbers in front of me which i explained several times. I also explained I was just calling to find out how to get the ball rolling...I felt rushed through and we were offered a mortgage in principle that night. We worked with the figures suggested and made an offer on a house which was accepted. Following up with the underwriting our case worker was very impatient, he didn't allow me time to ask questions and personally made me feel like we were unlikely to get a mortgage (he was very negative & not encouraging at all). We felt totally out of control but pushed on with L&C because we feared losing out on the property. Our broker told us he would only be able to provide us with one quote so we have to decide if we wanted a 2, 3 or 5 yr fixed without seeing any figures. He also only gave us one quote from Skipton (who have very good customer services btw) so we felt like it was a 'take it or leave it' situation. I honestly do not feel like the broker had our best interests at heart nor do I think we got the best deals/rates. The application was delayed because the advisors did not tell us we needed our gift letters on Skipton's official forms (which you can download straight from their website)...an avoidable delay! Following on from the application, communication was terrible. Our second case worker only spoke to us briefly and would not return emails/calls for over a week. The main contacts we had were sales calls for us to purchase life insurance & home insurance. I also had an issue with the sales tactics....'I hate to think what you will do (my name) if anything should happen to (partners name)'...it was disgusting. We actually found out our mortgage offer had been accepted directly from a letter from Skipton with L&C phoning me three days later to let us know the same news. We will not be recommending L&C to anyone and I will be making sure this review is seen on other sites too. However I cannot fault Skipton or Premier Property Lawyers who have been wonderful and a huge relief to work with after the customer services of London & Country.”

Helpful Report

Posted 7 years ago

We're sorry to hear this Faye and we would like to investigate this experience. Please can you send us your details (including your full name and postcode) to socialmedia@landc.co.uk? Thank you and our apologies again for this experience, L&C

Posted 7 years ago

“I rang to discuss mortgage options and the man I spoke to on the phone sounded very disinterested, I felt very insulted when he belittled mine and my partners earning, flat out said theres no chance of getting a mortgage till we get rid of a car and get better jobs, kept referring to our jobs as temporary due to the fact we're fixed contracts& was incredibly rude. I will be spreading the word about how I was spoken too& considering I am a first time buyer really put me off.”

Helpful Report

Posted 7 years ago

We're sorry to hear this and we would like to investigate this experience. Please can you send us your details (including your full name and postcode) to socialmedia@landc.co.uk? Thank you and our apologies again for this experience, L&C

Posted 7 years ago

“1/ Our previous mortgage was through L&C. But when the Case Manager left the company our existing records appear to have been disregarded and we had to start all over again. 2/ Since approaching L&C to discuss our mortgage requirements in mid-February, we had dealings with seven different people – plus an (unimpressive) online tracking service. 3/ We were advised to take a mortgage through HSBC (our bank) and assured that we met all criteria. We were then told our application had failed. Then we were told this failure was a mistake by HSBC and our application was being fast-tracked. Then we were told it had failed a second time & advised that it wasn’t the best choice anyway. We were then advised to apply for a mortgage through Santander. Then we were told the HSBC application had not failed, but HSBC just needed proof of address. But when I phoned HSBC they told me it was a simple internal process & they couldn’t see why L&C hadn’t addressed it with a simple phone call. Our initial impressions of L&C professionalism had already faded badly – but by this point they vanished. 4/ In exasperation, we contacted a rival broker, and the experience was like light and day. We found their service to be much faster, very much more personalised and they got it right first time, with Approval in Principle on the same day. Most importantly, on those occasions when we phoned the brokerage, it was always possible to actually speak with the relevant person within 30 minutes – rather than always having to leave a voicemail that would prompt a response at some point in the following 3 days. The process was a simple one. We quickly received a formal offer. Our experience suggests L&C needs to make substantial improvements in its efficiency, communications & standards of customer service.”

Helpful Report

Posted 7 years ago

Thank you for getting in touch David. After receiving your review we have decided to investigate your experience further and our compliance team will be in touch shortly. Thanks for sharing your experience, and we hope to get to the bottom of it. Thanks L&C

Posted 7 years ago

“Always in the ball with all products and latest mortgage deals to suit individual needs. Great follow up team and service to oversee mortgage to completion. The online tracking system is very useful. Full marks to Owen at L&C. I have now used him a number of times for my buy to let portfolio and will certainly continue to do so.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to send your review, Brian. We'll be more than happy to pass this feedback on to Owen. L&C

Posted 7 years ago

“VERY GOOD THEY DONT CHARGE YOU FEES FOR THERE SERVICES”

Helpful Report

Posted 7 years ago

“Fantastic customer focus, first rate service.”

Helpful Report

Posted 7 years ago

Thanks for writing your review Lisa, we're so pleased to hear that you're happy with the service you received when arranging your mortgage. Thanks L&C

Posted 7 years ago

“Always on hand to answer questions. Very professional service offered by Nick.”

Helpful Report

Posted 7 years ago

“Really easy process, explained really well and help every step of the way....couldn't be better! Thank you”

Helpful Report

Posted 7 years ago

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

L&C - London & Country Mortgages Reviews