L&C - London & Country Mortgages Reviews

Name: L&C - London & Country Mortgages
Address: Unit 26 (2.06) Newark Work, 2 Foundry Lane, Bath, Bath and North East Somerset
Rating: 4.67

4.7 Rating 1,477 Reviews

93 %

of reviewers recommend L&C - London & Country Mortgages

Company Reviews

Metrics

Info

4.7

Based on 1,477 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 953 0304

Email:

socialmedia@landc.co.uk

Location:

Unit 26 (2.06) Newark Work,
2 Foundry Lane,
Bath
Bath and North East Somerset
BA2 3GZ

L&C - London & Country Mortgages 5 star review on 7th September 2017

Xiaorong

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hi L and c were great . but get your own solicitor. blacks were very slow [part time] no matter how fast we responded we got an out of office email .and another weeks delay. my solicitor said they were being over picky on a number of issues and a simple remortgage became unnecessarily complex. i intend to contact law society as i have no faith in their internal complaints system”

Helpful Report

Posted 8 years ago

“Great service provided by all staff members involved. Promt reply to all my calls and also the service is free of charge. I will recommend L & C to other very happily”

Helpful Report

Posted 8 years ago

“This is the second time we have used L&C to select the best mortgage for us and have again found them to be very knowledgable & prompt in all apspects of their work. With special thanks to Nathon Moor.”

Helpful Report

Posted 8 years ago

“Thank you so much London & Country Mortgages for helping us find our mortgage to get our first home together. The quality of service, help and advice was second to none. We would recommend you to anyone.”

Helpful Report

Posted 8 years ago

Thanks for taking the time to send your review, Christopher. We're so pleased to read that you would recommend us to others. L&C

Posted 8 years ago

“5weeks down the line and still no closer to being accepted for a mortgage. Bank say they have not heard from L&C for almost 2 weeks! They do not answer my calls. I was so concerned that I went to the estate agent last night. They did all the checks and I have been accepted for a mortgage by the bank they recommended this morning. If you are considering using L&C, save yourself a lot of stress, my advice is DON'T.”

Helpful Report

Posted 8 years ago

We're so sorry to read this Irene. Please could you email us so that we can find you on our system and investigate this for you. Our email address is socialmedia@landc.co.uk - if you could email us with your full name and postcode, we'll look into this. Thanks L&C

Posted 8 years ago

“I've never written a feedback post before but in this instance I feel compelled to do so. I was not informed of my rejection for my mortgage aparently days after it was turned down. To be more accurate I read the application and phoned my case manager and advisor who was "just about to get in touch with me". In the meantime L and C continued to request my documents I guess under the supposition that I would reman a loyal customer. We agreed (last week) to submit to a new lender yesterday but now I can't find either my advisor or a case manager to speak to me. I'm about to lose the house I'd spent weeks negotiating over. I'm okay with rejection by the lender however I expect my broker to communicate with me.”

Helpful Report

Posted 8 years ago

We're sorry to hear this and we'd like to help Tracy. Please can you email us at socialmedia@landc.co.uk with your full name and the name of your adviser? Thank you L&C

Posted 8 years ago

“Aaron, our advisor, quickly and succinctly supported us to know our options and choose the best one for us. Efficient and knowledgeable, doesn't waste time or do smarm. Would definitely recommend L & C based on our experience over a number of years now.”

Helpful Report

Posted 8 years ago

“All proces wasn't easy but finally everything hs been sorter. Thank you.”

Helpful Report

Posted 8 years ago

“Excellent service.”

Helpful Report

Posted 8 years ago

“My advisor and case manager were great, made getting my mortgage for my house move as straightforward as possible!”

Helpful Report

Posted 8 years ago

“Awful service with unprofessional advice. Was advised to apply for a mortgage despite advising that I wouldn't meet their lending criteria. The service was also arrogant and rude; my requirements were not listened to. I have since found another fee free mortgage broker that has found be an excellent deal!”

Helpful Report

Posted 8 years ago

Thanks for taking the time to leave your review, Pete. We're sorry to read this. If you would like us to send this to our complaints team, please email us at socialmedia@landc.co.uk. Thank you L&C

Posted 8 years ago

“Maybe I'm missing something but to be told I have a decision in principle when all it is is a basic non specific affordability check is fraud. Nothing in life is free and when I was told this and they failed to mention that Santander don't lend on flats above 85% the rate meant nothing. I saw a local broker who showed me all the deals, explained the process, certified my paperwork for lender and solicitor and kept everyone in the loop - £450 well spent with him which is nothing in the grand scheme of buying and far better value than the solicitor costs for his time inputted”

Helpful Report

Posted 8 years ago

Thanks for taking the time to leave your review, Simon. We're sorry to read this. If you would like us to send this to our complaints team, please email us at socialmedia@landc.co.uk. Thank you L&C

Posted 8 years ago

“First time I have ever re-mortgaged so was really pleased just how efficient L&C were and frankly a pleasure to deal with. Nothing was too much trouble any time of the day.”

Helpful Report

Posted 8 years ago

“Excellent service, good communication and evening calls.”

Helpful Report

Posted 8 years ago

“It was a very easy transaction”

Helpful Report

Posted 8 years ago

“I am extremely happy and amazed of L&C's professionalism and efficiency that they demonstrated handling my case. I have met few mortgage advisors, part of high street real estate agencies before getting in contact with L&C, who advised that in my case I won't be able to get what I want and what I need. It was a complicated case. I then called L&C on 6 February 2017 and on the 14 February I have received my mortgage offer from the lender. Very organised, speedy reply, they kept me up to date via emails, texts and telephone calls for every next step. I would definitely use them in future and have already recommended them to friends. I am very happy with their service, their professional advise and all the options they provided me with in order to make an informed decision. Special thanks to Ruth and Shaun! Thank you L&C!”

Helpful Report

Posted 8 years ago

“L&C are fast and reliable, strait forwards and a top quality team. They are always ready to help and their efficiency is just another level. Thank you all, you've helped me when I was about to give up and without your services I couldn't have made it.”

Helpful Report

Posted 8 years ago

“I have a number of buy-to-let properties and made a mistake of using L&C to remortgage one of them. Their inefficiency is shocking. I am being passed back and forth between different case managers who keep asking for bits of information which they already have, which is extremely frustrating; they will not give you an update unless you ask for it; the online system is useless as all info I have put into the online case tracker they have asked for again in an email, I can go on. Overall, I have a very straightforward case of remortgage which has so far taken over two month and is still far from being completed. I have just got off the phone with them again, responding to yet another request for information, to point out that they have it - and magically the guy at the other end did find it! Very disappointed, this has been a waste of my time and I will never use L&C again.”

Helpful Report

Posted 8 years ago

We're really sorry to read about this experience. If you would like us to look into this on your behalf, please do email us at socialmedia@landc.co.uk. Thank you, L&C

Posted 8 years ago

“Absolutely brilliant service - best mortgage offer, customer service, insurance and conveyancers - thank you!”

Helpful Report

Posted 8 years ago

“Fantastic experience start to finish, felt supported and well advised by very efficient, friendly and competent advisers. Can't recommend L&C highly enough.”

Helpful Report

Posted 8 years ago

L&C - London & Country Mortgages is rated 4.7 based on 1,477 reviews