L&C - London & Country Mortgages Reviews

Name: L&C - London & Country Mortgages
Address: Unit 26 (2.06) Newark Work, 2 Foundry Lane, Bath, Bath and North East Somerset
Rating: 4.67

4.7 Rating 1,469 Reviews

93 %

of reviewers recommend L&C - London & Country Mortgages

Company Reviews

Metrics

Info

4.7

Based on 1,469 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0800 953 0304

Email:

socialmedia@landc.co.uk

Location:

Unit 26 (2.06) Newark Work,
2 Foundry Lane,
Bath
Bath and North East Somerset
BA2 3GZ

L&C - London & Country Mortgages 5 star review on 7th September 2017

Xiaorong

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say that the mortgage advisor from L&C was great. We had some credit issues and the advisor was well informed, talked me through everything we will need to provide and reviewed our credit files to see if we can get a mortgage. He responded quickly to emails and always returned my calls. As you can imagine, there are always a lot of questions on the way. Once we had the recommendation, we were handed over to a case worker to help us through the mortgage application. Unfortunately, from then on the process became very long and painful. The case worker was not responding to our calls. Email responses were delayed, vague and mostly not actually answering our questions. The mortgage company's processing times were nearly two months, but nobody told us that at the start, L&C case worker made many mistakes on the way, not passing on some of our paperwork, which was delaying the process. It was very stressful, as at one point, we nearly lost the property. The whole process took 3 months and I would not put myself through it again. I have to say that I would approach L&C for advice but not apply for a mortgage through them again.”

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Posted 6 years ago

Thank you for taking the time to review our service, and for feeding this back to us. We're sorry to read this. If you would like to make a complaint we can assist with that - simply email us an account of events, along with your full name, address and case number to socialmedia@landc.co.uk.

Posted 6 years ago

“Good friendly, fast service would recommend”

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Posted 6 years ago

“L&C worked efficiently to find me the most suitable mortgage for my needs.”

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Posted 6 years ago

“Great service! Thank you.”

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Posted 6 years ago

“Using L&C made the process of getting a mortgage much easier and without a direct fee. It was my first time applying for a mortgage but by using L&C it made sure I didn't make any mistakes that could have prevented me being issued with a mortgage offer and I was given my first choice of mortgage. The only downside I would say is that you often get asked for the same documents by different people in the organisation which was a little frustrating.”

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Posted 6 years ago

“They were very helpful and found the best product to suit my needs along with the payment terms. My advisor was very friendly and easy to talk to”

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Posted 6 years ago

“Erin was very informative and pleasant and quickly assessed my wants and needs. These were summed up perfectly in suitability report.”

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Posted 6 years ago

“Excellent knowledge and contacts to gain best mortgage available for us. Quick response/ availability. Polite.”

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Posted 6 years ago

“timely response, close follow-up”

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Posted 6 years ago

“very efficient service”

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Posted 6 years ago

“Very smooth process, with direct contact with a real person when any question arose”

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Posted 7 years ago

“Communication was brilliant, kept me well informed of the progress”

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Posted 7 years ago

“My particular situation was not an easy one; however L&C mortgages persisted and was able to find me a mortgage which allowed me to purchase my house and move in. I am very thankful to L&C for all the research and leg work associated with finding me a suitable mortgage. I was thrilled with the result.”

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Posted 7 years ago

“they took the stress out comparing”

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Posted 7 years ago

“Still waiting for the remortgage to go through 5 months after being accepted!”

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Posted 7 years ago

Hi Lloyd, we'd like to know what's happened here. Please can you email your postcode and case number to socialmedia@landc.co.uk? Thanks

Posted 7 years ago

“The service was excellent from start to finish.”

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Posted 7 years ago

“The service was impeccable from beginning to end. Being a first time buyer can be quite daunting but the adviser (Joseph Turner) and my dedicated case handler (Jayde Guy) made it all very easy for myself and my fiance. You should use L&C.”

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Posted 7 years ago

“Steven helped us get our first house, and guided us through the process, which was totally unknown to us. We wouldn't be in our lovely home if it wasn't for Steven finding us the best deal and advising us on what we could do to make sure it all went smoothly. He was always available to speak and quick to respond to questions. Huge thanks to Steven, Katie and the team for all of their help.”

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Posted 7 years ago

“Very helpfully and great service..........”

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Posted 7 years ago

“Great service from start to finish. Nicky understood our circumstances and found us the right lender and product. Cannot recommend L & C enough.”

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Posted 7 years ago

L&C - London & Country Mortgages is rated 4.7 based on 1,469 reviews