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Garden Adventure Ltd Reviews

4.8 Rating 259 Reviews
69 %
of reviewers recommend Garden Adventure Ltd
4.8
Based on 259 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone
Read Garden Adventure Ltd Reviews
Visit Website

Phone:

01342 477774

Email:

sales@gardenadventure.co.uk

Location:

19 Manor Road,
19 Manor Road
East Grinstead
RH19 1LP

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Garden Adventure Ltd 5 star review on 5th October 2024
Anonymous
Garden Adventure Ltd 5 star review on 7th March 2023
Linda Fauld
Garden Adventure Ltd 5 star review on 4th May 2022
Niki
Garden Adventure Ltd 4 star review on 17th March 2022
Peter Abbott
Garden Adventure Ltd 5 star review on 7th August 2021
Rachael
Garden Adventure Ltd 5 star review on 7th August 2021
Rachael
Garden Adventure Ltd 5 star review on 7th August 2021
Rachael
50
Anonymous
Anonymous  // 01/01/2019
Excellent, responsive, flexible and helpful service with very good value.
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Posted 9 years ago
Really appreciate your time to review Garden Adventure and your very kind words - thanks
Posted 9 years ago
Brilliant service was a bit nervous buying online but no need to worry very impressed with quality of cabin my husband and friend erected it and didn't have any problems would definitely red omen thank you:)
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Posted 9 years ago
Thank you for taking the time to post a review of Garden Adventure, much appreciated
Posted 9 years ago
The product quality is very good. However, customer service could be improved. We agreed a date for delivery,then changed it. I had three people here to help with delivery - 1 being paid and my partner taking time off work as well me. Unfortunately, the change was not communicated to the deliverers. So we had a wasted afternoon. At cost to me. A new date was set an we had two people available to help. This time the driver said he couldn't get in to the street because of width restrictions around the corner. I advised to come in from the other end. A debate ensued about whether he could go through a bus lane gate. Eventually he arrived. He then reported back to the office that there was no-one to take delivery even though he had actually been speaking to the person I was paying to be there! Until I called the office and made it clear I was extremely unhappy with the way I was being treated and that I couldn't be expected to let the delivery go when it had been contracted to be there, nothing was being done. Finally I helped unload along with the person I had asked to help me . The driver said it would take four hours. It took less than two. I am a 5 ft 2 inch tall 62 year old. He couldn't believe I was willing and more importantly able to carry some of the load. No apology in any form was received. It was doubly disappointing that customer service was so poor as my initial contact with the office when ordering had been very positive. I was also astonished that the driver would not take any of the packaging away. I think it is important for future customers to know that they will be expected to dispose of pallets and mountains of cardboard and wrapping as I had not been given that information when I ordered. These goods are quite expensive. It should surely be right that the customer is treated with courtesy and support rather than a 'fend for yourself'attitude.
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Posted 9 years ago
So sorry there was an issue with the delivery. I will speak with the haulier concerned to find out what went wrong on this occasion.
Posted 9 years ago
I have now heard back from the hauliers regarding your issues - here is what Holly had to say : "The delivery date was changed in the office but not communicated properly so I can only apologise for this and it will not happen again. I have asked my colleagues to make sure they inform me immediately of any changes which are made to the deliveries so I can then communicate this. I have also spoken to the driver, he did have difficulty gaining access and did drive through a road which he shouldn’t have (due to width restrictions) to gain access. At the time we spoke to Mrs Prentice but she was not able to offer any advice on the best way in, so the driver risked it to make sure the delivery was made. There was miss communication at the delivery point when he arrived over whom would be handballing, which I spoke to Mrs Prentice myself and apologised for the confusion, when the driver was there, and the explained to the driver that they would be handballing. " I hope this goes someway to explaining the whys and wherefores - again apologies for the inconvenience you experienced but do hope the end result makes up for this.
Posted 9 years ago
Hi,Everything is fine, thank you very much.
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Posted 9 years ago
Thanks for taking the time to share your experience of Garden Adventure
Posted 9 years ago
Excellent customer-focused service and workmanship, with everything delivered and completed on time.
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Posted 9 years ago
Really appreciate your time to review Garden Adventure - thanks
Posted 9 years ago
Great cabin.Very solid. Surprisingly roomy interior.Fairly easy to construct as all parts are numbered.Would definitely recommend it.
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Posted 9 years ago
Really easy ordering process. The chap we spoke to was able to answer all our questions prior to placing the order. T
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Posted 9 years ago
Very impressed with our cabin and the service we received, quality of build and overall finish was excellent!
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Posted 9 years ago
All very well, but I do not understand one thing on door and window frames are routed groove but gasket not fitted in one set ???
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Posted 9 years ago
Great product with fantastic end result
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Posted 9 years ago
Quality of the product very good but should have purchased the roof shingles.
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Posted 9 years ago
Excellent service I seriously can't praise them enough for the service I received from start to finish , Martin was fantastic ! I was in a pickle I needed a cabin in a hurry , called garden adventure and explained my situation and they could not do enough to help me ,kept me informed of all progress , I would recommend the fitting service too , even my builders were impressed , I would highly recommend garden adventure , thanks guys
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Posted 10 years ago
Martin has just installed a 6 x 4 Log Garage and I couldn't be more happy with the results. Excellent garage and amazing price and service. Will definitely be using them again. Thanks Simon
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Posted 10 years ago
Devon arrived well packed and was built very quickly. Everything fitted very well and we are happy with our new garden building
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Posted 10 years ago
Again very happy with Martin's service and the progressional way the wole process was managed. Thank you
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Posted 10 years ago
Everything was spot on! I would fully recommend Garden Adventure to anyone :) thanks wayne
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Posted 10 years ago
Great fence job will definitely recommend Garden Adventure for the quality and professionalism of its work to friends. A pleasure dealing with you.
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Posted 10 years ago
Great job done, clean, tidy, on time and most of all very polite
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Posted 10 years ago
Superb service and great value for money from start to finish. Martin is friendly, patient, professional and works with you on the project to ensure you get the best product. The project remains live all the way through the build and Martin deals with any changes/ additions brilliantly. The finish is fantastic, the garden remains tidy and useable throughout, with a great understanding of family needs. A huge thank-you for helping us get our garden to where we want it to be.
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Posted 10 years ago
Yes excellent job the garden has come alive the decking has really transformed the way we view the garden
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Posted 10 years ago
Garden Adventure Ltd is rated 4.8 based on 259 reviews