LockRite Locksmiths Reviews

Name: LockRite Locksmiths
Rating: 4.97

5.0 Rating 4,467 Reviews

99 %

of reviewers recommend LockRite Locksmiths

Company Reviews

Metrics

Info

5.0

Based on 4,467 reviews

Shipping & Delivery
Average Delivery Time	Next Day
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About LockRite Locksmiths:

Need a local locksmith you can trust?
Call us now on 0800 0612 677 or visit https://www.lockrite.org to find a LockRite locksmith near you.

LockRite have a strong focus on customer service and are ranked within THE BEST companies in the locksmith category on Trustpilot by TrustScore and number of reviews.

24 Hour Locksmith Service

LockRite's nationwide network of local locksmiths are on-call 24 hours a day. Available for all types of locksmith work, including lock-outs, emergency entry, lock changes, lock repairs & upgrades, burglary repairs and more.

Smart Security

In addition to traditional locksmith services, we install and maintain the latest digital smart locks and smart security for homes and businesses. This includes smart locks for timber, PVCu and composite doors, such as the Yale Linus, Yale Conexis and Yale Keyless smart locks. Smart alarms, such as the Yale smart home alarm, and the latest smart CCTV security systems.

DBS Checked & Work Guaranteed

All of our locksmiths are DBS checked for your peace of mind and our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship

Local Locksmiths

Our highly trained and experienced locksmiths live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you very quickly, but it also means you are helping to support a local business that has an interest in your community.

NO CALL OUT FEE - DBS CHECKED LOCKSMITHS - WORK GUARANTEED - 24 HOUR - TOP RATED

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LockRite Locksmiths 5 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel extremely ripped off by this company. I contacted the locksmith Nick who I thought was a local locksmith as that's how he advertises himself - "LockRite Locksmith Bridport - Call 01308 805315" which is a Bridport number. Turns out he is actually based in Yeovil which is 25 minutes away. This Company might not charge a call out fee, but they do charge a minimum of an hours work, which was never mentioned on the initial call. Whilst talking to him initially when I was expaining that the screw had become loose causing the catch to fall out of the front door, his response was that he probably had a screw in his toolbox which would fit. Replacing the screw took no more than 2 minutes after which he asks if I wanted anything else doing as I'm paying for an hours work anyway. This should have been explained sooner. One screw and a few squirts of WD40 on the conservatory door, total 15 minutes max and I end up with a bill for £102.00. Not a happy customer at all....”

Helpful Report

(1852) - Posted 7 months ago

“The locksmith arrived without giving me a quote for replacing my front door Euro=Cylinder lock. He charged me £228 to change the lock. He assured me 'no thief can ever pass throught' the Caveo lock he had fitted. Within weeks I had theft from my flat. I rang him on his mobile phone from the card he had given me. He would not answer in spite of my money he took. I had to replace the lock he fitted with the help of a friendly locksmith nearby which cost me £134.50 in total.”

Helpful Report

(1704) - Posted 1 year ago

“£114 pounds for a service that took 1 second to open the door. It would of been cheaper to or bash the door open and repair the door frame or to brake off the glass of one of the ground floor windows and replace the glass. The locksmith inserted a door handle catcher trough the letter box and in one second the door was opened. So £114...... Really!!!! Next time I'll do the job myself.”

Helpful Report

(1693) - Posted 1 year ago

“The job was done very well but they charge ridiculous amounts for materials. They charged me £66 for a lock that normally costs £16. I only saw that later in the invoice. Buy the lock on your own and call someone to install it. Don't let them take advantage of you.”

Helpful Report

(1333) - Posted 2 years ago

Hi Anonymous, thank you for the positive comments on our locksmith's workmanship. I understand that our support team have been in contact with you recently to discuss your feedback regarding the final cost shown on the invoice. They will be able to review the invoice, explain the cost and answer any questions you have. Kind Regards, James

Posted 2 years ago

“NEVER USE THIS!!! NEVER USE THIS!!!! PAID £150 had a newlock put in on 10thMay2022. Phone up Monday booking an appointment, for Tuesday 18thOct22. Turn up 30min late. Let us in and LOCKSMITHS CALLED NEIL from Bridgend . work on it less 45min SAID is door booken the lock, WANTED £75 and PAID. lock not fix and nothing he can do about it. BAD SERVICE!!!”

Helpful Report

(142) - Posted 2 years ago

“I am very disappointed and upset with how I have been treated by this company. I had a problem with my alarm system. I called one of their engineers because my alarm system was due for a service and I needed additional work done. It hadn’t been working properly since early November 2019. The engineer arrived on time. At first everything seemed fine. But as time went on he became rude. And when I asked questions he was very abrupt and just seemed as if he wanted to leave. He didn’t carry out the service. He replaced a few batteries for the PIR devices. He didn’t even do a walk test to check everything was working. I have looked online to see what a service involves so I know he didn’t do one. I paid £228 for everything! Almost as much as I paid to have the system installed the year before. I called the engineer to tell him the alarm wasn’t working and my concerns. He didn’t respond or answer my messages. Two weeks went by. At this point I decided to call Lockrite directly. I was told that the manager would contact me. I waited... and waited. And I am still waiting. I also sent emails and didn’t get a response. The first time I spoke to customer services I was told the emails hadn’t arrived. So I resent them. The next time I spoke to the receptionist I was told they were working from home. What this has to do with anything I don’t know. I had asked Lockrite to send another engineer to come and fix the problem. I have been very patient. I even called Yale who were very helpful and advised me to call Lockrite. According to the Consumer Rights Act 2015, As a consumer I have got rights. The right to be treated fairly. The right to have work done to acceptable standards. And if the work isn’t done to acceptable standards for the company to put this right. Or to receive a refund. Hopefully after this review I’ll hear from them. System Job ID 889382”

Helpful Report

(1472) - Posted 4 years ago

We are very sorry that on this occasion we were unable to meet your expectations Miss Samuels. After a full investigation, we must defend ourselves here as we disagree with the review, feel it is very unfair and feel it does not reflect the circumstances fully or accurately. For the record Lockrite did not install the original alarm system for Miss Samuels. This alarm system was supplied and installed by another Company and not Lockrite. We were called by Miss Samuels initially to service this existing alarm system. When we finally found out Miss Samuels had a pet cat it became apparent to us that the other Company had failed to fit pet appropriate sensors to her alarm system when they originally fitted it. We advised her that her cat could be causing the tamper issues she had been experiencing but she just wanted us to fix her alarm system free of charge, despite the fact that we did not supply or fit her original alarm system. We offered her explanations, support and solutions and finally had to decline what we felt were unreasonable demands taking into account the circumstances. At Lockrite we strive to make all our customers happy with the service we provide, however in this situation this proved impossible for us to achieve for Miss Samuels.

Posted 4 years ago

“Job done quickly which was great but the cost of materials was excessive to say the least. There is a huge markup taken.”

Helpful Report

(142) - Posted 5 years ago

Hi Kevin, thanks for sharing your feedback. We're sorry to hear you anticipated a lower cost for materials. We do try to keep our rates as competitive as we can, while providing a fast, efficient and trustworthy service. Please feel free to contact our team if you wish to discuss this further. Best regards, James

Posted 4 years ago

“Our fitter Jon has appalling customer service. One of the locks he fitted was faulty and he was coming back to send it off. This was in Nov 18. After contacting him several times and leaving several messages, he still has not returned after promising to do so. We are still waiting for this to be rectified. Terrible service”

Helpful Report

(1101) - Posted 6 years ago

Hi Mr. Mansfield, we're so sorry to hear you've had problems contacting our locksmith for a return visit. I'll pass this on to our customer service team so we can get this rectified as soon as possible. We apologise for any inconvenience caused on this rare occasion. Kind regards, James

Posted 6 years ago

“Do not use because they told me be £130 but in the end guy sit on the drive after 1 and half hour later knock on the door saying it is finished. But I couldn't not provide evidence to argue, I wish I take a picture. Please do not use this company.n”

Helpful Report

(1479) - Posted 6 years ago

Hi Yucel, we're sorry to hear about your experience. This is extremely unusual and we will be investigating further to find out exactly what happened on this rare occasion. Our customer service team will be in touch to discuss the matter further. Kind regards, James

Posted 6 years ago

LockRite Locksmiths is rated 5.0 based on 4,467 reviews