LockRite Locksmiths Reviews

Name: LockRite Locksmiths
Rating: 4.97

5.0 Rating 4,454 Reviews

99 %

of reviewers recommend LockRite Locksmiths

Company Reviews

Metrics

Info

5.0

Based on 4,454 reviews

Shipping & Delivery
Average Delivery Time	Next Day
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About LockRite Locksmiths:

Need a local locksmith you can trust?
Call us now on 0800 0612 677 or visit https://www.lockrite.org to find a LockRite locksmith near you.

LockRite have a strong focus on customer service and are ranked within THE BEST companies in the locksmith category on Trustpilot by TrustScore and number of reviews.

24 Hour Locksmith Service

LockRite's nationwide network of local locksmiths are on-call 24 hours a day. Available for all types of locksmith work, including lock-outs, emergency entry, lock changes, lock repairs & upgrades, burglary repairs and more.

Smart Security

In addition to traditional locksmith services, we install and maintain the latest digital smart locks and smart security for homes and businesses. This includes smart locks for timber, PVCu and composite doors, such as the Yale Linus, Yale Conexis and Yale Keyless smart locks. Smart alarms, such as the Yale smart home alarm, and the latest smart CCTV security systems.

DBS Checked & Work Guaranteed

All of our locksmiths are DBS checked for your peace of mind and our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship

Local Locksmiths

Our highly trained and experienced locksmiths live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you very quickly, but it also means you are helping to support a local business that has an interest in your community.

NO CALL OUT FEE - DBS CHECKED LOCKSMITHS - WORK GUARANTEED - 24 HOUR - TOP RATED

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LockRite Locksmiths 5 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“Knocked my door at the exact time given very friendly and explained what was wrong and what was needed. I wouldn't hesitate to call foe assistance again”

Helpful Report

(142) - Posted 4 years ago

Thanks Anonymous for your business and kind review, glad you were so pleased with the service provided. best regards, Rob.

Posted 4 years ago

“Ian from Lockrite responded straight away visiting and quoting immediately for the work we needed doing urgently. He went out of his way to ensure the work was carried out there and then. He was sensitive to the situation and gave sound advice. Ian is clearly a professional competent and knowledgeable locksmith and security specialist and is methodical about his work. He was also flexible and covered off all the jobs that were needed, attending to other non planned work at the same time. He arrived on time and worked efficiently, tidying up as he worked. It was a relief we contacted Ian and we would not hesitate to recommend his services, very accommodating and very fairly priced. Thank you Tracie”

Helpful Report

(1329) - Posted 4 years ago

You are welcome Tracie and thank you for sharing your detailed review here and your business, it is much appreciated. Kind regards, Rob.

Posted 4 years ago

“Very speedy response, did a brilliant job cleared up after. Would definitely recommend. Thank you 😊”

Helpful Report

(1079) - Posted 4 years ago

Great to hear how very happy you were and that you would recommend us Shelley. It was out pleasure to have been of help, kind regards, Rob.

Posted 4 years ago

“Locksmith was very friendly and very professional.thank you”

Helpful Report

(1499) - Posted 4 years ago

You are very welcome Stephen, thanks for sharing here and your business. Best regards, Rob.

Posted 4 years ago

“Almost immediate response. Worked really efficiently and charges were reasonable”

Helpful Report

(1079) - Posted 4 years ago

Thanks for sharing and your business S Richards, glad to have been of help and to hear how happy you were, kind regards, Rob.

Posted 4 years ago

“Brilliant fast service. Arrived 20 mins after booking made. Courteous and friendly. Never left until he know we were felt happy and secure again.”

Helpful Report

(1673) - Posted 4 years ago

Thanks MM for sharing and your business, it's wonderful to hear you were so happy. Best regards, Rob.

Posted 4 years ago

“Excellent service and value for money. Will strongly recommend.”

Helpful Report

(1578) - Posted 4 years ago

Thanks Dennis for your business and kind recommendation, it is much appreciated. Best regards, Rob.

Posted 4 years ago

“Did a great job. Thank you”

Helpful Report

(1728) - Posted 4 years ago

You are very welcome Brian, glad to have been of service. Kind regards, Rob.

Posted 4 years ago

“Excellent service,quick and efficent.”

Helpful Report

(1405) - Posted 4 years ago

Thanks for sharing and your business Greg, it's much appreciated. Kind regards, Rob.

Posted 4 years ago

“Did a great job. Thank you”

Helpful Report

(1728) - Posted 4 years ago

You are very welcome Brian, thanks for your kind review and business. Best regards, Rob.

Posted 4 years ago

“Absolutely excellent service by John B He made a very difficult situation go without a hitch, great knowledge and first class service”

Helpful Report

(1298) - Posted 4 years ago

Great to hear how happy you were with John's service Anonymous, thanks for sharing and your business. Best regards, Rob.

Posted 4 years ago

“excellent service, Andrew called and sorted the lock problem out in next to no time”

Helpful Report

(1263) - Posted 4 years ago

Thanks Michael, great to hear how well Andrew looked after you, thanks for sharing and for your business. Kind regards, Rob.

Posted 4 years ago

“4th time we have used Gareth for different properties. Prompt and efficient gentleman”

Helpful Report

(516) - Posted 4 years ago

Hi Anonymous great to hear how you continue to be so pleased with the service Gareth is providing, thanks for your continuing business and kind review, we appreciate it. Best regards, Rob.

Posted 4 years ago

“Arrived on time and organised for job. Not straightforward but Andrew completed the repair quickly and installed new parts required . Will definetely us again .”

Helpful Report

(1263) - Posted 4 years ago

Thanks Robert for sharing how pleased you were with Andrew's help, great to have been of help to you. Kind regards, Rob.

Posted 4 years ago

“I am very disappointed and upset with how I have been treated by this company. I had a problem with my alarm system. I called one of their engineers because my alarm system was due for a service and I needed additional work done. It hadn’t been working properly since early November 2019. The engineer arrived on time. At first everything seemed fine. But as time went on he became rude. And when I asked questions he was very abrupt and just seemed as if he wanted to leave. He didn’t carry out the service. He replaced a few batteries for the PIR devices. He didn’t even do a walk test to check everything was working. I have looked online to see what a service involves so I know he didn’t do one. I paid £228 for everything! Almost as much as I paid to have the system installed the year before. I called the engineer to tell him the alarm wasn’t working and my concerns. He didn’t respond or answer my messages. Two weeks went by. At this point I decided to call Lockrite directly. I was told that the manager would contact me. I waited... and waited. And I am still waiting. I also sent emails and didn’t get a response. The first time I spoke to customer services I was told the emails hadn’t arrived. So I resent them. The next time I spoke to the receptionist I was told they were working from home. What this has to do with anything I don’t know. I had asked Lockrite to send another engineer to come and fix the problem. I have been very patient. I even called Yale who were very helpful and advised me to call Lockrite. According to the Consumer Rights Act 2015, As a consumer I have got rights. The right to be treated fairly. The right to have work done to acceptable standards. And if the work isn’t done to acceptable standards for the company to put this right. Or to receive a refund. Hopefully after this review I’ll hear from them. System Job ID 889382”

Helpful Report

(1472) - Posted 4 years ago

We are very sorry that on this occasion we were unable to meet your expectations Miss Samuels. After a full investigation, we must defend ourselves here as we disagree with the review, feel it is very unfair and feel it does not reflect the circumstances fully or accurately. For the record Lockrite did not install the original alarm system for Miss Samuels. This alarm system was supplied and installed by another Company and not Lockrite. We were called by Miss Samuels initially to service this existing alarm system. When we finally found out Miss Samuels had a pet cat it became apparent to us that the other Company had failed to fit pet appropriate sensors to her alarm system when they originally fitted it. We advised her that her cat could be causing the tamper issues she had been experiencing but she just wanted us to fix her alarm system free of charge, despite the fact that we did not supply or fit her original alarm system. We offered her explanations, support and solutions and finally had to decline what we felt were unreasonable demands taking into account the circumstances. At Lockrite we strive to make all our customers happy with the service we provide, however in this situation this proved impossible for us to achieve for Miss Samuels.

Posted 4 years ago

“Lovely guy, arrived promptly and worked diligently & professionally. Fair priced work. Highly recommended”

Helpful Report

(516) - Posted 4 years ago

Thanks for the review and kind recommendation Murry, great to hear how pleased you were with the service provided. Best regards Rob.

Posted 4 years ago

“Excellent service”

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(1566) - Posted 4 years ago

Thanks for sharing how pleased you were with the service and for choosing Lockrite Mr Hopkins, we appreciate it. Kind regards Rob.

Posted 4 years ago

“Job well done and my door lock works perfectly again.”

Helpful Report

(1499) - Posted 4 years ago

Great to hear it Anonymous, thanks for the review and for using Lockrite, kind regards, Rob.

Posted 4 years ago

“excellent service, Andrew called and sorted the lock problem out in next to no time”

Helpful Report

(1263) - Posted 4 years ago

Thanks for sharing how good you found the service Andrew provided for you Michael, thanks for sharing and for your valued business, best regards, Rob.

Posted 4 years ago

“A quick prompt service, door fixed with a couple of hours, needed to go and get a part, but all completed in two hours! Very helpful person . Thank you .”

Helpful Report

(1566) - Posted 4 years ago

You are very welcome Helen, great to hear how pleased you were with the service, thanks for you business and for your kind review, regards, Rob.

Posted 4 years ago

LockRite Locksmiths is rated 5.0 based on 4,454 reviews