LØCI® US Reviews

Name: LØCI® US
Address: 20-22, Wenlock Road, London, London
Rating: 4.57

4.6 Rating 350 Reviews

87 %

of reviewers recommend LØCI® US

4.6

Based on 350 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

LØCI® US 5 star review on 3rd November 2024

Nicole Nicole

LØCI® US 5 star review on 18th October 2024

DASHAWN Peterson

174

Anonymous

Anonymous // 01/01/2019

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“Love love love my loci’s. Delivery, exchange and support was fast, easy and efficient.”

LØCI® US 5 star review on 13th February 2023

Helpful Report

Posted 1 year ago

“Pleased to say that the below problem has now been resolved. It turns out that it was a problem with FedEx rather than Loci. Loci were fantastic in sorting it out and the customer service was excellent. They had already paid all of the import duty and FedEx were trying to charge me for it too. Thank you Loci for being so responsive and sorting the issue 🙏 I order a pair of trainers from Loci with free shipping and taxes to EU. I am based in Ireland. The shoes arrive on time and then a few weeks later I got a bill from FedEx for €100 "tax". I assumed this was a mistake and contacted Loci a number of times but nobody ever called me back. I then got a demand notice from a debt recovery company who state that the exporter "ticked the box that the receiver is liable to all taxes" and that I have to pay. If I knew that I would have to pay €100 extra for a pair of trainers that cost €140 then I obviously never would have bought them. This is dishonest marketing re. the free shipping etc. Please can someone get in touch with me to discuss.”

Helpful Report

Posted 1 year ago

Hi Eoin, We are really sorry, you shouldn't have been charged for the duties. This was a mistake by the courier. We will contact you directly to investigate and resolve this as quickly as possible. Kind regards, Team LØCI

Posted 1 year ago

“I do not really where to start, I am very so happy with Løci. I bought two pairs of white sneakers and they look and feel very good, but also the quality of the material quality is exceptional. We had a smaller but I believe a very rare issue with my wife’s pair, the pair had a very noticeable colour difference, but we only noticed the difference in daylight when she was walking around the city. The one shoe is normal bright white and the other one looks more yellow white and the colours looked faded and it got brownish stained marks after one day out with them, that is not normal and that is really good that Løci is very interested in finding out the cause for the stain and colour fading. My pair is completely fine, absolutely nothing wrong with them;-) I love them. But anyway, I wanted to let you know that the customer service is excellent and KATIE the head of the customer service at Løci, gave us a 5 STAR service to get the pair exchanged so that they can then do further investigations to find the cause of the issue. I have not experienced such a good service in years to be honest, that is one out of many reasons I would buy again from Løci. Thank you Katie for your friendly call and your prompt follow up email to help us with the exchange. Companies should have people like Katie who are doing their jobs with love and passion and know how to speak to customers. We will buy definitely again from you, I am very happy 😊 that they are making a such high quality product out of recycled materials what can then again be taken apart and be recycled or used for something else.”

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Posted 1 year ago

“Better impression I’ll have with a right size. I ordered my standard size, 37, however this size was to small for me and now I’m expecting new pair in size up and can’t wait to spend following days in them.”

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Posted 1 year ago

“The sneakers are even better in the flesh!”

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Posted 1 year ago

“Never buy from a UK online shop within Europe again ! 2 weeks after receiving the shoes we got a VAT / Duty/Customs Clearance Invoice from Fed-Ex in additional 65 € on top to the expensive price itself.....in total I am now the "proud owner" of over 200€ sneakers :-( Beside this : i chose the color "Marine" which appears in your shop much brighter than it was delivered... Sorry - no good rating for this purchase. After BREXIT you can´t buy from a UK Shop anymore !!”

Helpful Report

Posted 1 year ago

Hi Carsten, We are really sorry, you shouldn't have been charged for the duties. This was a mistake by the courier. We will contact you directly to investigate and resolve this as quickly as possible. Kind regards, Team LØCI

Posted 1 year ago

“Love the shoes super comfortable Would like some thinner sole edging and some slightly heeled - giving some extra height 🤷‍♂️”

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Posted 1 year ago

“Wonderful product. Well made, stylish and so comfortable.”

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Posted 1 year ago

“The elevens look great, are very comfortable and make my feet look smaller. The only criticism I have is, since the price was reduced to $150, I should have gotten a refund of $30. Or $30 or more credit towards a 2nd pair of shoes.”

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Posted 1 year ago

“I love Løci”

LØCI® US 5 star review on 9th February 2023

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Posted 1 year ago

“The transaction was seamless from beginning to end. I received my shoes promptly. Of course, the best part was unboxing the trainers and trying them on for the first time. The trainers look great and fit perfectly. Can't wait until Spring to start wearing them!”

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Posted 1 year ago

“Love, love, love them! The bamboo at the bottom is soooooo comfortable. Will definitely purchase again in the future!”

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Posted 1 year ago

“I received my sneakers last week and they are really stylish and well-made. I am glad that I ordered them! Keep up the good work and I'm glad that there are products that we can feel good about purchasing! :)”

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Posted 1 year ago

“These are so cute and comfy. Can't wait til spring. I bought my first pair as a gift. Fit is perfect.”

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Posted 1 year ago

“Hello. Excited about my pair of sneakers. Sad though that they are too large. Never saw anything that said runs large and u followed your size guide & measured. Going to give to my niece. Box was soaked by rain. Sad to see that.”

Helpful Report

Posted 1 year ago

Hi Kathleen, We're really sorry that you found the sizing too large. LØCI sneakers are made to EU measurements and the EU sizes are spot on! However, when translated into UK and USA sizes there are some slight adjustments to consider. We do have a size guide on our website, which does advise sizing down if you're a US half size. https://lociwear.com/pages/global-size-guide However, there is nothing to worry about as we quick and easy exchanges. If you go into our returns portal at https://returns.lociwear.com/, you will just need your order number and email and you will be able to arrange an exchange straightaway. We're also sorry to hear that the box arrived wet, we will contact you directly about this and will pick up with our courier. Kind regards, Team LØCI

Posted 1 year ago

“You are an amazingly efficient, well run company and I will not hesitate to purchase from you again. Thank you.”

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Posted 1 year ago

“Love the look of them, very comfy. Confused that the option to pay in Canadian funds was a choice but you don't ship to Canada? Found a way around that myself. I am wearing the shoes with my wedding dress and I love that I will get to wear them afterwards! I want other colours, please include shipping to Canada soon! I love that buying these shoes means helping to clean our oceans. I would and have recommended LOCI to friends coworkers and family.”

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Posted 1 year ago

“They look great, I get lots of compliments when I wear them. They’re also super comfortable!”

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Posted 1 year ago

“prompt delivery, trainers just as advertised, great packaging”

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Posted 1 year ago

“I placed my order from the Canary Islands and there were some problems with the delivery that caused it to be delayed. However, head of Customer Operations took it upon themselves to fix them and compensate me for the delay. I especially appreciate the work of Katie Tanner. Inés.”

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Posted 1 year ago

LØCI® US is rated 4.6 based on 350 reviews