LØCI® US Reviews

Name: LØCI® US
Address: 20-22, Wenlock Road, London, London
Rating: 4.57

4.6 Rating 350 Reviews

87 %

of reviewers recommend LØCI® US

4.6

Based on 350 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

LØCI® US 5 star review on 3rd November 2024

Nicole Nicole

LØCI® US 5 star review on 18th October 2024

DASHAWN Peterson

174

Anonymous

Anonymous // 01/01/2019

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“Shopping from Loci was easy. Shipping was fast.”

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Posted 1 year ago

“Ordering easy. Fast delivery. Lovely trainer. Very comfortable. Great for standing all day at work. My only wish is for half sizes.”

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Posted 1 year ago

“love shoes too hard to cleaning cleaning kit turned my white shoes yellow ruined :(”

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Posted 1 year ago

Hi Deb, Thank you for your feedback. This shouldn't happen and we're sure it's fixable. Could you please send through photos to help@lociwear.com so we can investigate please? Kind regards, Team LØCI

Posted 1 year ago

“Great customer service, thank you 😊”

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Posted 1 year ago

“I love my Navy /Navy/What's Tens Size 13. However the Left Shoe was perfect. The Right Shoe is a little off. The Tongue keeps sliding over to the extreme right. Not a good look. I had to do a modification myself”

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Posted 1 year ago

Hi Gilbert, Thank you for your review and we're glad you love your LØCI TENs. However, we're disappointed to hear that you're having challenges with the tongue on your right shoe. Would you be able to send through some more photos to help@lociwear.com, so that we can investigate further. Thank you again for your valuable feedback and for supporting our brand and mission, we really do appreciate it. Kind regards, Team LØCI

Posted 1 year ago

“AMAZING! Loved it”

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Posted 1 year ago

“I have sent email after email and have had no response. I need to exchange my shoes.”

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Posted 1 year ago

Hi Tawnie, I hope this finds you well. I can see that you sent one email on Wednesday, and I apologise for the delay in the team getting back to you. They have been trying to investigate why this won't work in our returns portal. We work though emails chronologically, so sending newer emails won't mean a faster response. We're really sorry for the delay, it's unusual for our returns portal not to work as it should and we appreciate your frustration. The team will get back to you as quickly as they can. Kind regards, Team LØCI

Posted 1 year ago

Hi Tawnie, We emailed you a return label on Saturday, but we haven't received any confirmation that you received this. Could you please let us know if you need anything else? Also, if you could share all the other emails you sent to our team, we would be really grateful as we would like investigate what happened as we only received one. Kind regards, Team LØCI

Posted 1 year ago

“Excellent fit. Looks great. Very comfortable. Good purchase.”

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Posted 1 year ago

“Still working on the correct size so shipping back-and-forth but so far the quality and the comfort are very good”

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Posted 1 year ago

“Love love these shoes. Not only do they look so cute, but they are comfortable too!! Win Win”

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Posted 1 year ago

“Ordered trainers in a particular colour combination but was sent the wrong ones (seem they were put in the wrong box). Contacted support who advised they would send a replacement but no details or when this would be. I've had no further communication from the support team about this despite me chasing them via email. So I now have no clue what to do - will I get the replacements? How do I send the old ones back?”

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Posted 1 year ago

Hi Adam, Thank you again for your feedback. As discussed on the phone, we really do value any feedback we receive as it helps us to make improvements going forward. We're really sorry for the initial delivery error and the subsequent delay in you receiving the correct pair. However, I'm delighted that, in the end, we were able to deliver a 5 star experience to you and really thank you for supporting LØCI. We hope you love your shoes when they arrive today! Kind regards, Katie

Posted 1 year ago

“Off the charts shoe! First time buyer. True to size and love the comfort of the cork insole. So crazy for LOCI, bought another pair a week later!”

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Posted 1 year ago

“These sneakers the most comfortable one i have had from the first time wearing them.”

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Posted 1 year ago

“I just love my new Locis! Great design. Soft, cushiony insoles.”

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Posted 1 year ago

“It’s a very nice tennis shoe and comfortable thankyou!”

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Posted 1 year ago

“Your service was terrible. I asked for a return label in three separate emails and have no gotten anything. I called Am Ex and explained my problem. Elaine”

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Posted 1 year ago

Hi Elaine, Please do correct me if I'm wrong, but our records show that you first contacted us on the same day as your wrote this review. In that time, the team were investigating why your return was not working in order to provide you with confirmation that this had been fixed. Whilst we normally reply on the same day, we do ask for 24 hours to be allowed for responses to emails. I can also only see one email you sent to our team, we will reach out to you directly to investigate this as you say you sent three. We also have an online chat and phone number in case you need to speak to someone immediately. Our records show that your only contact was by email, but please do let us know if we've missed anything else. I've had a look and your return label has already been issued to you, which is why the portal wouldn't let you create another return. We've resent your DHL return label to you by email, we will confirm you have received this in our separate email conversation. We pride ourselves on delivering an outstanding and personalised service to our customers and I am sure that you would have had had this experience had the team been allowed to reply. We prefer for the replies to be slightly slower and to provide a solution, than to rely on automated replies just advise that your problem is being looked into. I really hope this helps you to understand how we work and to reassure you that your email was being dealt with. Kind regards, Team LØCI

Posted 1 year ago

“Loci team is so helpful and lovely. The shoes are very nice too.”

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Posted 1 year ago

“Just purchased my second pair because I absolutely loved the first ones I received! And honestly will order another in a different color. 10/10 recommend.”

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Posted 1 year ago

“These trainers were beautifully made and so comfortable! Will definitely order more for cast.”

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Posted 1 year ago

“Love Love Love these shoes!!! So unbelievably comfortable. I saw the shoe on The Mayfair Witches and became obsessed! Love what the company stands for and how the shoes are made.”

LØCI® US 5 star review on 6th March 2023

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Posted 1 year ago

LØCI® US is rated 4.6 based on 350 reviews