LØCI® US Reviews

Name: LØCI® US
Address: 20-22, Wenlock Road, London, London
Rating: 4.57

4.6 Rating 348 Reviews

87 %

of reviewers recommend LØCI® US

4.6

Based on 348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

LØCI® US 5 star review on 3rd November 2024

Nicole Nicole

LØCI® US 5 star review on 18th October 2024

DASHAWN Peterson

174

Anonymous

Anonymous // 01/01/2019

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“Quick delivery and I was well informed about the delivery dates and process. Delivered exactly on the delivery date I was informed of. Great service and I love the sneakers. However I didn’t realize that I probably should have ordered the protection spray.”

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Posted 1 year ago

“I love Loci shoes! I've got 2 pairs of my own and this pair was bought for my boyfriend who's also obsessed. Wayyyy comfier than my converse, look sleek and stylish, and best part is they're vegan. Customer for life!”

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Posted 1 year ago

“Great with shorts, khaki's or a Casual Suit. Tons of compliments.”

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Posted 1 year ago

“I ordered 2 pairs of trainers and want to return them. this is proving difficult as website says not possible, emailed the LOCI team and awaiting a response and called customer services in USA and still awaiting a response which was promised. so, something very easy is proving very difficult! Please help as i want the return both pairs.”

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Posted 1 year ago

Hi Philip, I'm really sorry. We've had some issues with our return portal, so the team have been sending return labels where needed. I've looked and this should have been sent to you on 16th March. We will follow up with you directly to find out why you haven't received this. Kind regards, Team LØCI

Posted 1 year ago

“Can't wait to get my shoes! Customer Service was able to fix a delivery issue in a kind and generous way! Thank you very much.”

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Posted 1 year ago

“I’m sz 8 I ordered 7.5 to use thinner socks during summer. Turns out shoes are both bigger one is way bigger inside than other. Please send me sz 7. I called and spoke to customer services but nothing has been done.z”

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Posted 1 year ago

Hi Patricia, I'm really sorry to hear about this. I am following up with the team and will ensure someone gets back to you as quickly as possible. We will provide you with a return label today and ensure your replacement shoes are sent out as quickly as possible. Kind regards, Team LØCI

Posted 1 year ago

“I was very disappointed in the shoes. I knew they were vegan and that was really good and used recycled materials. To think I have to buy a spray to keep them clean is a mother matter and I couldn’t wash them in the washing machine. I sent them back and have not gotten confirmation or credit my account. I hope you will let Me know you have received them. Thanks. Janice hein”

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Posted 1 year ago

Hi Janice, Thank you for your feedback. We refunded you on 7th March, which was the same day that you posted the shoes back to us. Email notification of this was sent, but we will reach out to you to confirm that you have received the refund. The spray is by no means compulsory to clean the shoes, it can just help. Whilst we don't recommend putting the shoes in the washing machine, they are perfectly cleanable and we have cleaning instructions on our website. Kind regards, Team LØCI

Posted 1 year ago

“Ordering was really easy. Products are as displayed on the website and even better in the flesh. Trainers arrived earlier than expected so very happy. Would recommend.”

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Posted 1 year ago

“Very beautiful and comfortable. Love it 😊”

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Posted 1 year ago

“High quality and gorgeous design in an environment friendly shell! Love ‘em”

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Posted 1 year ago

“Fantastic customer service and great trainers for everyday use. It feels good knowing the story of the brand, whilst wearing a shoe that is comfortable, stylish, and practical. Love.”

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Posted 1 year ago

“Si far so good. Perhaps some tread on the bottom.”

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Posted 1 year ago

“We have not received our sneakers after sending back a pair for change of size.”

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Posted 1 year ago

Hi Janice, I hope this finds you well. I've looked at your return and it looks like you selected a refund, rather than an exchange. A refund was issued on 7th March, once you'd sent back the shoes. This should show on your account by now and enable you to order the correct size. If you have any issues or questions, our customer services team are on hand to support. Please email us on help@lociwear.com. Kind regards, Team LØCI

Posted 1 year ago

“I am in love with these shoes (black/white seven). I was a bit nervous about the sizing, but ended up ordering the perfect size. I am so glad I decided to purchase these.”

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Posted 1 year ago

“Really fast shipping and excelent quality. Love them!”

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Posted 1 year ago

“too big i need to return and get the right size and the website says cannot load outof date”

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Posted 1 year ago

“Comfort points? 10! Style points? 10! Compliment factor? 10! When I wore them to work yesterday someone said I looked like the cool professor on campus. Really love these shoes. They do work well in a smart casual setting like my work. The only small thing I'd say is they aren't very breathable. I wear them with no show socks and my feet did get sweaty. But all in all, these are a great shoe!”

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Posted 1 year ago

“Absolutely in love! Best shoes ever.”

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Posted 1 year ago

“Shopping from Loci was easy. Shipping was fast.”

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Posted 1 year ago

“Ordering easy. Fast delivery. Lovely trainer. Very comfortable. Great for standing all day at work. My only wish is for half sizes.”

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Posted 1 year ago

LØCI® US is rated 4.6 based on 348 reviews