Little Folks Furniture Reviews

Name: Little Folks Furniture
Address: The Old Silk WorksBeech Avenue, Warminster
Rating: 4.69

4.7 Rating 172 Reviews

91 %

of reviewers recommend Little Folks Furniture

Company Reviews

Metrics

Info

4.7

Based on 172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01985 300588

Email:

customerservices@littlefolksfurniture.co.uk

Location:

The Old Silk WorksBeech Avenue
Warminster
BA12 8LX

Write Your review

Tell us how Little Folks Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Little Folks Furniture 5 star review on 4th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased two Fargo single beds for my children. The quality of these items are amazing and well worth the price. I also purchased the trundle to go underneath the beds as l have limited space. These trundles are huge and able to hold all my children’s clothing with extra room to spare . Overall l am very pleased with my items from Little Folks Furniture and do recommend them.”

Helpful Report

Posted 2 years ago

Good morning, We just wanted to say a big thank you for leaving such a great review of your two new Fargo beds. We're glad that you're happy with the beds, and we're also really pleased to hear that the trundles have provided you with so much storage. Should there be anything else that we can help you with, please don't hesitate to get back in touch. Fi @ Little Folks Furniture

Posted 1 year ago

“After lots of looking around I went with little folks furniture as I wanted a really sturdy well made bed. The beds are perfect nice and solid, easy enough for someone to put together. My 2 and 4 year old slept great and love the new beds. I’ve marked down as I feel they have a lot to work on in customer service. First time ordering from them and even though I love the beds I wouldn’t order again as I dont think they would deal with the problem quickly or fairly. My delivery was a shambles and part of the items didn’t show up. (Which would of been fine if sorted correctly) After emailing I felt I was told I was lying about the parts not showing up. (Why would a customer want part of a bed) The email said they had sent out all 4 parts of the bed and it said it was delivered.. This should not have been the response of someone telling you a part was missing.. Well you may have sent them but not all was delivered… I phoned and spoke to someone after this as couldn’t deal with email.. and it was resolved as it had stated the delivery company had messed up and would re- deliver but not a easy job as the delivery company had closed the delivery and don’t know when delivery would be or how long. Well if items are missing it should be down to you not the person who brought the bed or delivery YOU should send a new part for delivery as soon as you can and then sort with your delivery company to get other parts back to you.. I feel once someone has brought your beds you have no care over them or the product which is such a shame. You step up on this and you could be such a good little company.”

Helpful Report

Posted 2 years ago

Dear Gemma, Thank you so much for taking the time to leave a review. - We’re so pleased that you’re really happy with the beds, and we hope that your children enjoy them for many years to come. Having read the notes on the order, we can see that there was a mistake at the courier stage, whereby as you state, three packages were delivered to you initially, instead of four. Occasionally (though luckily not often), parcels can go missing in transit, and so our first port of call is to investigate with the courier, and check that it isn’t still in their local depot. The second stage if there is no luck in finding the missing parcel would be to send out another, however this takes longer to reach the customer than finding the original parcel at the local depot, which is why we always investigate with the courier first. Luckily in this instance, the courier was able to locate the missing parcel, meaning that there was no need to wait longer for another to be sent. We hope that this clears up any concerns and we apologise for any inconvenience caused, and if you do have any other queries or feedback, please don’t hesitate to get back in touch. With best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“Very good service from order to delivery. We opted for the 2-man delivery and they contacted us timely and delivered to my daughters house at the time agreed. The bunks (classic beech with trundle in dove grey) are really solid and extremely well made. Our grandsons are delighted with their new bunks and as the beds also separate they should last many years.”

Little Folks Furniture 5 star review on 25th November 2022

Helpful Report

Posted 2 years ago

Dear Val, Thank you for leaving such a great review of your shopping experience with us. We're also really pleased to hear that your Grandsons love their new bunk bed, and we do hope that they continue to enjoy them for many years to come. With best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“I’ve built more flat pack furniture than I can remember and it’s something that I don’t look forward to. They usually come with poor instructions, or the fittings are a struggle and the whole structure is flimsy. I honestly can say it was quite enjoyable building the bunk beds for my grandchildren. The quality of the materials and fittings were very good as well as the instructions. A very sturdy piece of kit that my grandchildren love 💕. Thank you Littlefolks .”

Helpful Report

Posted 2 years ago

Good evening, Thank you for taking the time to leave such a fabulous review. It makes us so happy to hear how you found the assembly process a really positive experience and are now enjoying the bunk beds too. - We're also really pleased to hear that your Grandchildren love the bunks! If there is anything else that we can help with, please don't hesitate to get back in touch. With warmest wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“I have been so happy with the bed we ordered for our daughter. It is sturdy and truly well made — a really impressive (and also adorable) product. Will definitely order from Little Folks again.”

Helpful Report

Posted 2 years ago

Dear Erica, Thank you so much for taking the time to leave such a lovely review. We're really pleased to hear that you're happy with your daughter's bed, and we hope that she enjoys it for many years to come. If there is anything else that we can help you with, please don't hesitate to get back in touch. With best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“Wooden bunkbed is very well made, chunky and sturdy. Easy to put up, looks impressive. However the paint chips very easily! Customer service did send us a little pot of paint for cover ups, but for children’s furniture the paint shouldn’t chip that easily!”

Helpful Report

Posted 2 years ago

Dear Sheila, Thank you so much for taking the time to review. We're really pleased that you're so happy with the sturdiness of the bunk bed. With best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“We’re very pleased with the bunk bed and chest of drawers. Well made, solid and sturdy. Service was excellent from you but for both items, the delivery company were unreliable and arrived many hours later than they had advised they would.”

Helpful Report

Posted 2 years ago

Dear Graham, Thank you so much for taking the time to leave us a review. We're really pleased that you're so happy with the bunk bed and chest of drawers, and hope that your family enjoys them for many years to come. We have passed your message on to our team regarding the delivery service. - Thank you for taking the time to feed-back, it's very much appreciated and helps us to continually improve our services. With best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“Very friendly & helpful customer service. Furniture is beautiful and lovely quality!”

Helpful Report

Posted 2 years ago

Dear Kerrie, Thank you so much for the very kind review. We're so pleased that you're really happy with the furniture and that you received such great service too. Please don't hesitate to get back in touch should you require any further help in the future. With best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“Ordered the CLASSIC BEECH DAYBED WITH TRUNDLE, fantastic customer service and the bed came very quickly from ordering. Bought for my 2 1/2 year old who struggles to stay in own bed but he love it.”

Helpful Report

Posted 2 years ago

Dear Natalie, Thank you so much for such a fab review. - We're really pleased that your little boy loves his new bed, and we're glad that you had such a great experience shopping with us. With warmest wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“After shopping around for ages and not being happy with with flimsy-framed bunks elsewhere (including at high-end stores), I bought bunk beds from here for my girls. Absolutely solid, well-made, lovely looking beds. Absolutely delighted with them! I don’t usually write reviews but even two years on I can’t fault these! No creaks, nothing. I am writing this review as I recently moved house and through no fault of the company I split one side of the base of the bed when dismantling (was dropped). I called up to ask if there were any spare parts as I love the beds so much, I didn’t want to replace them. Oh my goodness- the after sales service is absolutely FIVE STARS! Not a problem, the gentleman was more concerned with making the bed safe for my children as the side was a supporting structure. Not a problem to help me, spare parts were made and sent out quickly at a very decent cost. Put it all together yesterday- absolutely perfect. Can’t thank this company enough. If you want beautiful but safe beds for your children from safe hands - this is the place to buy! I wish everywhere sold a product this good and the service before and after sale is just excellent! 100% recommended!!!”

Helpful Report

Posted 2 years ago

Dear Claire Jacqueline, We just wanted to say a huge thank you to you for taking the time to leave us such a glowing review. We really appreciate it, and were only too happy to help you with the replacement parts. We hope your girls continue to enjoy their beds for many years to come, and should there be anything else that we can help with, please don't hesitate to get back in touch. With very best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“Easy to follow instructions, once we managed to download. Very helpful team”

Helpful Report

Posted 2 years ago

Dear Jennifer, We just wanted to thank you for leaving us such a great review. - We're delighted to hear that we provided you with a helpful service, and hope that you enjoy your Little Folks Furniture product for many years to come. With best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“Amazing customer service . Bunk beds arrived promptly and were assembled the nextd ay. Very smooth transaction! look great, haven’t slept in them yet but look very sturdy. highly recommend”

Helpful Report

Posted 2 years ago

Good morning Kate, We just wanted to say a big thank you for leaving us such a lovely review of your experience shopping with us. We're so pleased that you love your new bunk beds, and hope that your family enjoy them for many years to come! Should there be anything else that we can assist you with, please don't hesitate to get back in touch. Best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“Very friendly and responsive, and more importantly very well made beds!”

Helpful Report

Posted 2 years ago

Good morning Lauren, Thank you so much for leaving such a great review of both your Little Folks Furniture experience and product too. - We're delighted that you are so happy with everything and hope that you and your family continue to enjoy for many years to come! Please do get back in contact should there be anything else that we can help you with. With best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“5* Great product, Great service. Thank you, a very happy little boy”

Helpful Report

Posted 2 years ago

Dear Christiaan, Many thanks for your review of your new Little Folk Furniture products. - We're so pleased that both you and your little boy love it and we hope that you continue to enjoy for many years to come. With best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

“Beautifully made sturdy trundle bed. Very attractive”

Helpful Report

Posted 2 years ago

Good evening Clare, Thank you so much for taking the time to leave a review of your new trundle bed. We're really happy to hear that you're pleased with the quality of the product. Please do get back in touch should there be anything else that we can help you with. Have a lovely weekend, Fiona @ Little Folks Furniture

Posted 2 years ago

“Great quality bed!”

Helpful Report

Posted 2 years ago

Good evening, Thanks so much for the review of your new Little Folks Furniture bed. - We're so pleased that you are happy with it. Best wishes, Fiona @ Little Folks Furniture

Posted 2 years ago

“Bought the bunk beds for our 5 year old and 2 year old who absolutely love them. Great sturdy beds that can eventually be separated.”

Helpful Report

Posted 2 years ago

Dear Lisa, We just wanted to say a big thank you for taking the time to leave us such a lovely review. - We're really pleased that your children love the bunk beds and we hope that they'll enjoy them for many years to come! Please don't hesitate to get back in touch should there be anything else that we can help you with. Best wishes, Fiona @ Little Folks Furniture

Posted 2 years ago

“Everything from ordering through to assembly was excellent. I ordered two man delivery and assembly and would highly recommend.”

Helpful Report

Posted 2 years ago

Good evening Elizabeth, Thank you so much for leaving such a lovely review of your experience shopping with us. We're really pleased that you felt that you had excellent service throughout, and we hope that you enjoy your Little Folks Furniture product for many years to come. Should there be anything else that we can help you with, please don't hesitate to get back in touch. With best wishes, Fiona @ Little Folks Furniture

Posted 2 years ago

“Fantastic customer care. Can always get a human at the end of the phone, usually Chris who has been super helpful. Have a very small room so was concerned the bunk beds with trundle wouldn't fit but he assured me it would after many chats and said if it didn't he would refund no problem. . Delivery was super quick and they arranged someone to assemble the next working day. I love the bunk beds they feel sturdy and the mattresses look great. Have yet to use it but am very happy so far! K”

Helpful Report

Posted 2 years ago

Good evening, Thank you so much for taking the time to review your experience shopping with us. We're really pleased that you're so happy with both the bunk beds themselves, and also with the service that you received. We hope that you enjoy the bunks, and if there is anything else that we can help you with, please don't hesitate to get back in touch! With best wishes, Fiona @ Little Folks Furniture

Posted 2 years ago

“We ordered a single ‘Buddy’ daybed with trundle from Barker & Stonehouse which was supplied by this company which lists it as a beech day bed. At no point was it indicated that this item is flat pack and requires full self assembly - had we known we would never have ordered it, unless it had come with an assembly service. The Little Folks website states it is ‘minimal self assembly’. It is not, it has been a major job to put the bed together (haven’t even started on the trundle yet which has a huge number of fittings for what is effectively a box on wheels). It was very difficult to put the bed together, even for 2 people to try and balance and hold all the parts together while it is secured plus 34 screws to just hold the mattress base in place. It has also left us with a car full of cardboard packing and polystyrene (not very eco friendly) to take to the tip, having come in 5 boxes. Now it’s up the bed does look nice though I hope it will be robust enough for grandchildren to use as a sofa as well as a bed as the back supports do not feel that robust and give when leant back on. I’m also hoping that the trundle section is strong enough to be pulled out regularly when grandchildren sleepover.”

Helpful Report

Posted 2 years ago

Good morning Kathy Thank you for taking the time out of your day to leave us a review – As a small business, it’s really important to us to receive customer feedback, which we will always take on board. We’d like to offer some reassurance with regards to some of the points raised. All of our bed frames are made from solid hardwoods, and the Classic day bed frame is made from carefully selected solid Beech. – Hopefully this reassures you that it is a robust bed. In terms of assembly services, we have assembly options that are available to book at the point of purchase on our website for customers who wish to do so, as unfortunately we cannot supply any of our beds pre-assembled. We will certainly pass your feedback to our designer with regards to the time it took to assemble the bed. With best wishes, Fi @ Little Folks Furniture

Posted 2 years ago

Little Folks Furniture is rated 4.7 based on 172 reviews