LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,551 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first order was all good nice and straight My second order well I have got bananas straighter”

Helpful Report

Posted 3 months ago

“Cannot stand the bubble wrap. Really puts me off. Very very bad for the environment so you should hang your heads in shame. No other supplier uses it. Just you.”

Helpful Report

Posted 8 months ago

Thanks for your review. Please be assured we are conscious of the need to reduce packaging waste, but it’s a balance, since inadequate protection leads to more damage in transit; in all our trials to date of alternatives to bubble wrap, rates of impact damage became very high and generated a lot of replacement deliveries, which carry with them their own environmental impact. We do keep trying experimenting with different solutions and have recently switched to a minimum 30% recycled plastic bubble wrap, which some customers re-use to wrap finished work. We also have an ongoing programme to minimise the number of stock products we pack in plastic bags and use a ‘zero to landfill’ waste contractor - our waste is sorted into flexible plastic, single use plastic, metal, cardboard / paper, wood and food waste ready to be recycled or composted. Anything leftover is sent to generate green energy.

Posted 8 months ago

“Very very quick - thank you but moulding quality is a bit poor. Almost every length on this latest order is warped. Fortunately most of it is for smaller pictures so I can work around it but a couple of them I probably can’t. Looks like they have probably come to you from your supplier like this but either way as straightness is a requisite for a frame better QC is needed”

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Posted 9 months ago

“I have an account with Lion. I placed two orders within a few hours of one another, sadly forgetting some items from the first order, the first was well over the free delivery level and one under. Both were sent out and arrived together. So I politely asked for the delivery charge to be creditied and was met with some rather arroganant response and was told "seperate orders are seperate orders" !! The credit was not availbe. its on £10 . Cleary they're not fussed about my business even as an account holder. Very disaponted with the credit controllers response and his attitude to this request.”

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Posted 10 months ago

“In most ways Lion is my preferred supplier. However your use of bubble wrap is unbearable. It goes against everything that as a country we are trying to achieve. I buy from multiple suppliers and it’s only you who use this material. I suggest you place an order with DJ Simon’s and see how they do it. Perfect. All recyclable. Please do better in this area. Very disappointing.”

Helpful Report

Posted 11 months ago

Thanks for your review. Please be assured we are conscious of the need to reduce packaging waste but it is a balance, since inadequate protection leads to more damage in transit; in previous trials of alternatives to bubble wrap, rates of impact damage became unacceptably high and generated a lot of replacement deliveries. However, we have recently switched to a minimum 30% recycled plastic bubble wrap, which some customers re-use to wrap finished work, and we are about to start a trial of air-filled quilts which can be deflated and recycled along with plastic bags. We also have an ongoing programme to minimise the number of stock products we pack in plastic bags and use a ‘zero to landfill’ waste contractor - our waste is sorted into flexible plastic, single use plastic, metal, cardboard / paper, wood and food waste ready to be recycled or composted. Anything leftover is sent to generate green energy.

Posted 11 months ago

“Normally very good service just checked items and there is some damage to materials which appear to be damaged befdor transit. Will be sending pics of damaged materials soon”

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Posted 1 year ago

“The Clear Film Polyprop 40mm Acid- Free 800mm x 120m, on my order and paid for on ordering has not arrived. There seemed to be four different parcels. Three arrived safely and on time but the polyprop film has not yet arrived. Can you help?”

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Posted 1 year ago

“Delivery is efficient but the trade counter worked so much better for the small business owner. Why not consider reopening it?”

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Posted 1 year ago

“Generally a good service, but in our latest order a number of sheets of mount board had badly dented corners. Also too much was packed in one bundle which was too heavy for our staff to lift.”

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Posted 1 year ago

“Being directed towards online orders, has driven me away.”

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Posted 2 years ago

“have not received y order yet ??”

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Posted 2 years ago

“Hi super product, but as a DIYer I am put off by your postage prices.”

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Posted 2 years ago

“Disappointed that I didn't receive any notification that my order was going to or indeed did arrive (as I wasn't there on that day) Tuffnells used to tell me that it had been delivered and then I could go and pick it up from the people that had kindly taken it in...”

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Posted 2 years ago

“I wanted to make some mounts for my own photos so looked for a mount supplier. They are quite local so asked about collection as they have a min quantity when it comes to mount board. This made my first order very expensive given I only really needed 2 boards so I ended up buying additional boards which I'll try out over time so I guess it's not all bad. Their packaging wasn't the best as the outer items show where they have had other things sat on them during transit.”

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Posted 2 years ago

“Your service is excellent but the delivery driver just left the box on the step outside my work place, next door noticed it and took it in as was not back till 4 days later.”

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Posted 2 years ago

“The parcel arrived with two sides open where it hadn’t been sealed which was a bit disappointing and unusual as all other orders have been fine .”

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Posted 2 years ago

Hi Mark, Thank you for your order and feedback. Sorry about that. Will mention it to the packers our end on that. You order the boards regularly and it’s the main reason we do the 10 sheets minimum is to be able to pack/send those safely. Just let me know if anything needs crediting or re-sending on those sheets please. Thank you, Kind Regards, Lion Team

Posted 2 years ago

“The online chat was super helpful and polite - they later got back to me by email with another question answered. However I wasn't keen on the lengths being rounded up, and me being charged an extra £1.44 I didn't autorize - I only noticed when looking at my account. It's not a lot of money, but It's put me off.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your order and leaving a review. On the rounding up we do only send full lengths. With it being a natural product this can vary even across a batch. We do try and be as transparent about that as possible. Information should be on every moulding product page and on your order confirmation email. We recommend you enter the minimum required meterage to complete your job when ordering. Alternatively, we do offer a chop service where you’d be sent exactly what’s required mitred to size ready to join/assemble. Thanks again, Kind Regards, Lion Team

Posted 2 years ago

“We consistently get damaged moulding delivered that has to be replaced. In fairness to Customer Support, this is always acted on straight away and replacements are delivered next day with no additional charge.”

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Posted 2 years ago

“I have purchased stretcher bars for years from Lion, so I was surprised when the last order arrived to see the stretcher bars I use for my canvases was different. I had to check twice to make sure I had ordered the right ones. They were the right ones but had the quality of the standard not the premium. lt saddens me when quality drops in a product you have relied on and recommended to others with what can only be in order to make profit.”

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Posted 2 years ago

“Very happy with the framing but not happy with the cost. We paid extra to have the framing mitred so it would have been more acceptable to pay less for the postage as it needed much smaller packaging!”

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Posted 2 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,551 reviews