LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,548 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service I am on the north west coast of Ireland and mostly its next day which for us is brilliant pity others could not be as prompt”

LION Picture Framing Supplies LTD 5 star review on 7th October 2020

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Posted 4 years ago

“Top team - very friendly, reactive, responsive and all round helpful”

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Posted 4 years ago

“Great selection of mouldings at reasonable prices. Speed delivery and well packaged. Recommended.”

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Posted 4 years ago

“I ordered on line late on 27/9/20 and the molding was delivered early morning the next day. Great service. a problem regarding lengths delivered but upon inquiry it was resolved immediately. Still miss my visit to "sunny" Heston but your service is fine,”

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Posted 4 years ago

“Hi there - the products are reliable and the delivery was timely. I was surprised this time that the ends of the moulding were sticking out of the package (with just bubble wrap). Only minimal damage though, to be fair.”

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Posted 4 years ago

“brilliant product and great service.”

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Posted 4 years ago

“Have been using lion for years, and for the first time ever a moulding arrived damaged. I emailed them late Friday afternoon to let them know there was a problem and replacement mouldings were with me by Tuesday morning - fantastic customer service. Couldn’t be happier with them as a framing supplier.”

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Posted 4 years ago

“Brill Service”

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Posted 4 years ago

“Fast efficient service 😀”

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Posted 4 years ago

“Rapid delivery, well packaged and a smooth purchasing experience from start to receipt of goods”

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Posted 4 years ago

“Very speedy and efficient service. Much appreciated/ thanks very much.”

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Posted 4 years ago

“I'm really impressed with the website. I just used it to place an order, instead of phoning up. The process was faultless and the goods arrived overnight, which was really surprising.”

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Posted 4 years ago

“Top class service, excellent range, reliable packaging and delivery.”

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Posted 4 years ago

“I only have one major moan about Lion is the dreadful packaging you use to despatch moulding. It has always fallen to pieces by the time it’s arrived. I also hate the bubble wrap. It is so bad for the environment and we all need to be doing our bit. Lion is not. May I suggest you look at Nielsen Bainbridge. Their packaging is the best. Simons is similar to yours but way more effective in holding together but NO bubble wrap. Please please find a better way”

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Posted 4 years ago

Hi, thank for your message. We regularly review the types and methods of packaging we use as it would obviously be preferable not to use bubble wrap. We've done tests with different types of bubble, no bubble, different types of cardboard etc. What we're using at the moment overall stands up best to the treatment the parcels get from the carriers. While there are unfortunate exceptions, the rate of damage we get is proportionately low, and we have to set the use of bubble wrap against the waste and extra journeys entailed when we replace damaged goods. We're doing everything we can to reduce plastic waste internally and all film plastics are collected separately for recycling, as are timber, food, paper, single use plastic and metal waste. We've moved away from drinks machines that used plastic sachets of tea / coffee and plastic pots of milk and now use teabags, milk in glass bottles etc. We've held FSC chain of custody certification since 2007 and try to ensure as many of our mouldings as possible are made on FSC timber. So - not perfect and definitely more to be done, but I hope you can see we do share your concerns. Best regards, Nicola Best regards, Nicola

Posted 4 years ago

“Excellent ,quick and efficient service.”

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Posted 4 years ago

“I am only a small business framer but on every occasion I order from Lion I always get very good service and amazingly nearly always next day delivery. The selection of mouldings and all products associated with the framing business is first rate, and can and would recommend Lion to all framing businesses.”

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Posted 4 years ago

“Very happy with my moulding for framing. Well packed and very quick to arrive 🙂”

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Posted 4 years ago

“Account set up is very easy and the delivery service is excellent, well packaged and very prompt. Would be nice to know when it has been despatched!”

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Posted 4 years ago

“I would have given 5 stars but couldn’t due to the lack of confirmation of dispatch from Lion and any delivery info. The vast majority of companies now use couriers that can give you a reasonable idea of when you can expect a delivery with tracking included.”

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Posted 4 years ago

Hi - This is a fair point, we've actually been having some problems sending out tracking emails since we installed an IT upgrade. Emails are going out now, but in a slightly basic form, should all be back to normal in a couple of weeks. Best regards, Nicola

Posted 4 years ago

“Lions are a family run business offering wholesale supplies to the picture framing industry. I have been using them for the past 4 years. The customer service is second to none. My Sales Rep cannot do enough to help me and supplies turn up next day and always well wrapped and protected. I can't fault this company.”

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Posted 4 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,548 reviews