LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,551 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

Write Your review

Tell us how LION Picture Framing Supplies LTD made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it doesn't make me happy or unhappy.”

Helpful Report

Posted 7 years ago

“Very good & immediate service”

Helpful Report

Posted 7 years ago

“Polite confident information, and accurate advice from sales persons.”

Helpful Report

Posted 7 years ago

“Straightforward website, easy to use. Payment is made simple too. Delivery is very fast, goods well packaged so no damage. I always use Lion -The King!”

Helpful Report

Posted 7 years ago

“Delivery was fast but picture mounting boards were not given any extra packaging. Thus fairly inevitably they had been damaged by the couriers. I contacted Lion who, to be fair, issued a fairly swift refund for the damaged boards -BUT it seems fairly obvious to me that this is going to happen repeatedly if they are not packed properly. I don't think the couriers can be blamed for a large pack of boards that are just sent out in their original single skin cardboard box.”

Helpful Report

Posted 7 years ago

Dear John Thank you for your feedback regarding the packaging on your recent Lion order. The mountboard boxes which we despatch our main boards in have been designed to reduce impact damage especially on the corners, the packers normally add white polly strips at the bottom and top of these boxes to help with corner damage also. I have asked the despatch department to look into the order and to check these procedure were carried out. I am glad to here that reporting the said damage was handled efficiently by our team and hope the replacements have arrived in a better condition. If you have any further enquiries do let me know. warmest regards Julia

Posted 7 years ago

“Efficient, timely and well packaged, all I need from a company but seldom see... well done...”

Helpful Report

Posted 7 years ago

“Good selectionof chop mouldings, prompt deliver and good communication”

Helpful Report

(CONTACTED) - Posted 7 years ago

“Order finally arrived, curse the bank holiday, and all good. In fact the boys included a packet of Smarties! Which made me smile. Thank you guys, cheered me up!”

Helpful Report

Posted 7 years ago

“As a new business I struggle with the concept of your MOV on mouldings set at £50. This leads to increasing my stock holding unnecessarily with products that I don't know I can re-sell. I try to work hand to mouth and this policy does not help my business do this. Further, delivery takes between 3 to 4 days to arrive, where other suppliers work to deliver next day via courier. It would be great for new businesses ( those startups in their first 12 months) to benefit from better terms. Your product range is extensive and this is a strong USP and the quality of the products I have received has been good. Service over the phone and email has been very acceptable. Thank you.”

Helpful Report

(CONTACTED) - Posted 7 years ago

Dear Graham Thank you for your feedback regarding our minimum order values. This is actually something we have been looking into a bit further and currently trialing sending out smaller value moulding orders on a below minimum basis on mouldings. As you can imagine it is hard to administrate this function online currently so we our trialing this option via our sales office. The main reason for the traditional £50 minimum is due to this being an ideal size package to safety transport to you the customer. However the early trials of the below minimum order level orders have been very promising with minimum transit damage. Therefore if you would like to trail the below minimum method for yourself please contact our sales office and I am sure we will be able to accommodate this for you. We appreciate that as you have mentioned in your email this would be great for new business set ups and we at Lion hope to help establish these said businesses in our industry. If you have any further comments or would like to trial the below minimum order level drop me an email at Julia@lionpic.co.uk or give me a call on the Lion sale line. warmest regards Julia

Posted 7 years ago

“like the smarties”

Helpful Report

Posted 7 years ago

“Still waiting for them to sort faulty goods from last order. Several emails. Then nothing.”

Helpful Report

Posted 7 years ago

Hi Alan I believe my colleague Julia has spoken to you and the problems you have had relate to an order from October not your most recent order with Lion. Julia has informed me that she is trying to resolve the issues you have had with the mouldings from the order and is sorting a credit for the faulty mouldings. if you have any further questions do give her a call or drop her an email on Julia@lionpic.co.uk. warmest regards Archana

Posted 7 years ago

“A friendly and helpful person at the end of the phone, timely despatch of the items plus good quality products.”

Helpful Report

Posted 7 years ago

“Good speedy turnaround from telephone order to delivery.The order is also always well packaged.The catalogue is well presented and easier to understand than other framing supply catalogues(apart from the mountcard section). The natural wood mouldings I order very rarely contain knots .The occasional pack of Smarties is a nice touch! The only real criticism is you stopped supplying Liberon pallet dye....I guess it wasn't popular.And you don't supply large sheets of glass ,which means another framing company gets my money on that,I would rather order from just one company and get everything I need. I'm not a professional framer,I frame my own artwork and am self taught,so more tips in the catalogue on such things as floating a print( using double sided acid free tape or acid free glue)more on conservation framing,staining and waxing wood etc is always helpful. All in all ,good!”

Helpful Report

Posted 7 years ago

Dear Martin, Thank you for your review and order. We have stopped stocking the Liberon pallet dyes unfortunately but we can recommend the chestnut spirit stains as an alternative. They are solvent based and come in a variety of colours (pg 100 of Lion 53 cat). Glass is a collection only item due to their very fragile nature. We have a few useful product videos on our website: https://www.youtube.com/playlist?list=PLfrR_GTAirPegCMgCsNc-hXY7veANqq0O and also a techniques page: https://www.lionpic.co.uk/info-store?id=3 where you can download various manuals regarding specific information. If there's is something in particular you are looking for please feel free to contact our sales team where we have GCF experts on hand! Hope that helps. Best regards Archana

Posted 7 years ago

“Well packaged and quick delivery - Thanks”

Helpful Report

Posted 7 years ago

“Most of the times things run very smoothley indeed.”

Helpful Report

(TW) - Posted 7 years ago

“Easy to use website, prompt delivery and love the smarties!”

Helpful Report

Posted 7 years ago

“Great products and fast shipping.”

Helpful Report

Posted 7 years ago

“It's so easy to deal with Lion, they're great on prices and have a massive selection available. Also love a surprise chocolate now and again in with the delivery of goods ;)”

Helpful Report

Posted 7 years ago

“Easy website, quick dispatch. Thank you.”

Helpful Report

Posted 7 years ago

“Order was acknowledged promptly, despatched quickly with email notification and packed properly.”

Helpful Report

Posted 7 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,551 reviews