LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,551 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

Write Your review

Tell us how LION Picture Framing Supplies LTD made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. All mouldings delivered promptly and in good order.”

Helpful Report

Posted 7 years ago

“The goods have always arrived on time and in good condition”

Helpful Report

Posted 7 years ago

“Always helpful on the phone and rare problems quickly rectified. Very satisfied with service.”

Helpful Report

Posted 7 years ago

“sorted out a little issue with an order with the minimum of fuss”

Helpful Report

Posted 7 years ago

“Prompt service available on phone.”

Helpful Report

Posted 7 years ago

“I have found e service good and the prices competitive. It is very easy to find items in the catalogue and online. I have telephoned with questions and they have been answered, or sorted out, promptly. When we received some moulding with large knot defects in, these were quickly replaced. I have recommended Lion PFS Ltd to several friends.”

Helpful Report

Posted 7 years ago

Dear Customer, thank you for your feedback and recommendations we appreciate it. If you do have a fault with the moulding in future, easiest way to get it sorted is if you email pictures to: info@lionpic.co.uk with order details. Best regards, Lion

Posted 7 years ago

“Excellent choice of products and a good clear website. Fast turnaround of orders.”

Helpful Report

Posted 7 years ago

“Great website. Great prices. Delivery through Tuffnells was tracked and delivered on time. Helpfull delivery guuys too.”

Helpful Report

Posted 7 years ago

“Unfortunately since you have closed south I have to get most of my supplies from Wessex where I can see the mouldings before purchase. I am pleased with what I get from you all be it on a much smaller basis. Richard Maddocks”

Helpful Report

Posted 7 years ago

Dear Richard, thank you for your feedback. Something you might try is our a chop service, where the moulding you select is fully inspected and takes into account wastage to ensure you end up with a high quality frame. More and more customers have found using our chop service saves time and money, overall for their business. Best regards, Lion.

Posted 7 years ago

“Excellent service”

Helpful Report

(COFO) - Posted 7 years ago

“Good website, accurate delivery times, quality products (and a good range of them, too) as well as free smarties in our delivery package! What a sweet bonus!”

Helpful Report

Posted 7 years ago

“Always good advice if you ring Lion, but a pity they closed their Hayes warehouse. Now it's difficult to get Colourmount boards as they can't be mail-ordered except in huge bulk and I am an amateur. The chop service is excellent, it means you always get exactly matched corners and don't have a lot of moulding to store at home waiting for the next picture. great selection of everything you need to frame and mount pictures - and a lot I dont need but professioinals would. Have been a Lion customer for nearly 15 years.”

Helpful Report

Posted 7 years ago

Dear customer, thank you for your feedback. Regarding your mount boards - we have historically found when sending less than 10 sheets with external carriers it can cause problems in getting them to you in a fit state. We are in the process of carrying out further tests to see whether we can eliminate the 10 x sheets and be more flexible. I will keep you updated on our progress. I am also pleased to hear you are happy with our chop service. Thank you for your custom. Best regards, Lion.

Posted 7 years ago

“Easy to navigate website with prompt despatch and delivery.”

Helpful Report

Posted 7 years ago

“The print browser and mount boards arrived exactly as requested today. Very pleased with both - thank you. Patrick Emery”

Helpful Report

Posted 7 years ago

“Thank you for good quality of materials and quick delivery”

Helpful Report

Posted 7 years ago

“Stock almost everything a picture framer needs.”

Helpful Report

(TW) - Posted 7 years ago

“The customer service team at Lion have been very helpful in trying to sort out a failed delivery, instigating a replacement. Conversely, the service from Tuffnels is appalling - waited in for three days for a delivery which did not arrive. Urgent production orders delayed by 3 days and customers let down. There is no excuse for Tuffnels not calling back and explaining their problem.”

Helpful Report

Posted 7 years ago

Dear Customer, thank you for your patience. You should have received your replacements on a pre-12 service yesterday (17/5/17). We have escalated the query with Tuffnells and are waiting to hear back from them. If there's anything else we can help with please feel free to contact us. Best regards, Lion.

Posted 7 years ago

“Things went wrong with the courier but Julia in customer service arranged a new chop kit to be dispatched for next day delivery.”

Helpful Report

Posted 7 years ago

“Orders are prompt without any errors.”

Helpful Report

(SF) - Posted 7 years ago

“My order was processed quickly and dispatched promptly everything was there and packed well so nothing damaged in transit. Well done and thanks”

Helpful Report

Posted 7 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,551 reviews