LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,550 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed by your substantial reduction in your holding of Minerva stock. Over the past two years the level of choice of the types of frames and the colour etc of the frames have substantially reduced. This has caused me problems in filling repeat orders. One specific complaint is your discontinuance of spacers for Minerva deep rebate mouldings and the reduction of choice these moulding. On my last visit the choice was reduce to black onlying. I am also not impressed by your removal from stock of Minerva slips. I am only a small time framer and I don't feel at all valued by your company. I have complained in the past but my complaint was ignored. A.D Patterson Customer no PATT 28 Phone 01952 520188”

Helpful Report

Posted 6 years ago

“excellent service-order put in online and arrived the next day-much appreciated.”

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Posted 6 years ago

“Nothing is too much trouble for these folk, good products, very good service from all concerned.”

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Posted 6 years ago

“Great range of products, swiftly dispatched”

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Posted 6 years ago

“Great for mouldings, machinery and sundries excellent speed and service.”

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(INTERNAL) - Posted 6 years ago

“Very good and quick service, thanks”

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(INVD) - Posted 6 years ago

“Fantastic service, very efficient on all fronts, very happy to be a new Lion customer !”

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Posted 6 years ago

“Very please with everything Lion did, I phoned before I ordered, to double check how to order re sizes, and they were also very helpful”

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Posted 6 years ago

“Fantastic service as always”

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(INTERNAL) - Posted 6 years ago

“Unfortunately I had the same problem few times when I ordered chop service expensive frames. Basically my orders which I send by email are missed and I have to check few days later when I realise I don't receive confirmation. Thank you”

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(TW1) - Posted 6 years ago

“Like always, nice service, swift delivery and excellent comunication”

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Posted 6 years ago

“I registered online and purchased a Keencut mat cutter, which arrived as stated, on time and in good condition. A first class service and I will also add a first class piece of equipment. I will most certainly be using the services of Lion again.”

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Posted 6 years ago

“Fantastic service delivery was quick and everyone is friendly and helpful on the phone. Thank you Lion for a great service. From Babiface ceramics.”

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(TW) - Posted 6 years ago

“Excellent service - ordered chop service online at 1pm and it was delivered next working day. This reflects on my service to my customers. Thank you.”

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Posted 6 years ago

“Brilliant. I just wish they were local so I could use Lion for glass as well.”

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Posted 6 years ago

“Prime products, excellent service.”

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Posted 6 years ago

“I would normally say excellent customer service but Lion seem to be ignoring the importance of communication. Couple of specifics, the last price increase was announced in the Dec newsletter in small print at the tail end....I missed it and I understand that the updated online price list has only been released a few days ago after some discussion through the chat function (good improvement) on the website. I think a specific email announcing price increases is warranted. Standard stretcher bars. Found out from a customer's other supplier(Tetanal) about the profile change on these bars, this was confirmed by customer service but I've not seen anything further, whats happening?”

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(TW1) - Posted 6 years ago

“Good products, efficient service.”

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Posted 6 years ago

“Very good fast service”

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Posted 6 years ago

“Pre-sale help was excellent and I got my order right and quickly (4th working day for an international delivery). Very good experience and it was not the first with Lion. Jose (Portugal)”

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Posted 6 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,550 reviews