LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,550 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived promptly at the pre-arranged time the following day. It included a little extra - a packet of smarties! Thank you very much.”

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Posted 5 years ago

“Friendly customer service, prompt delivery and extra bonus of chocolates in the parcel brightened up our day!!”

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Posted 5 years ago

“Really please, used their cutting service and received the goods within 48 hours, very pleased with the quality of product”

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Posted 5 years ago

“I had a delivery of mount board, the previous batch had damaged corners when I opened the box so I was cautious not to have the same problem. When this parcel arrived the corner of the box was crushed and I said to the delivery man that I wanted to inspect the contents before signing. He said I could not open the box until I had signed for it, but I opened it anyway and the boards inside were fine and I signed for it. I thought this put me in a difficult situation. Should I sign and put damaged on the signature box and then open the package?”

Helpful Report

(CONTACTED) - Posted 5 years ago

Dear Customer, Thank you for your enquiry. If you sign for the parcel as 'unchecked' if there are any problems we can then escalate the issue with our carrier. When parcels are signed for as clean we cannot make any claims to our carrier unfortunately. Hope this helps and thanks for checking with us about this. Best regards, Lion.

Posted 5 years ago

“Always highly professional. Not always the cheapest but I believe you get what you pay for.”

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(SF) - Posted 5 years ago

“Used the ‘Chop’ service - very handy and convenient; great service.”

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Posted 5 years ago

“Great service from Lion Picture Framing Supplies. I am really pleased to say how helpful they are on the phone when you need advise on which frames would be best for your pictures and help to make your choices. Altogether a wonderful service.”

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Posted 5 years ago

“I am a pro/am artist who does his own framing. Lion Pic provide an excellent, timely service of high quality reliable products. Their brochures & website make distance ordering problem free. I can thoroughly recommend them.”

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Posted 5 years ago

“My order was delivered really quickly. The quality of the chopped moulding was superb and there was a packet of Smarties as a little surprise in the box.!! Thank you so much.”

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Posted 5 years ago

“Lion is the flag ship of the framing suppliers in my opinion The website is a delight to use and the customer service is second to none.”

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(TW1) - Posted 5 years ago

“Ordered 20m of Bare Ash moulding and 20m of Ayous fillet spacer with other framing supplies Although I talked to a representative beforehand and established that the combination of moulding, spacer, glass, artwork and backing board would fit, they clearly wouldn't work together. Now I am stuck with 20m of material that is not useful for anything.”

Helpful Report

Posted 5 years ago

Dear Customer, I tried contacting you regarding your feedback above but the number isn't recognised? Please could you give us a call back on 0121 773 1230 so we can deal with your query? Many Thanks, Lion.

Posted 5 years ago

Dear Customer, Thank you for your feedback - I tried contacting you to resolve your issue but the number wasn't recognised? Please could you give us a ring on 0121 773 1230 so we can resolve this. Best regards, Lion

Posted 5 years ago

“I get my art supplies from Lion because their prices are competitive, the quality is great and the service is the best”

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Posted 5 years ago

“Great variety of resources. Good prices. Excellent staff.”

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(SF) - Posted 5 years ago

“I am thrilled with your prompt, and informative service.”

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(CONTACTED) - Posted 5 years ago

“You can’t remember my name on the invoices”

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Posted 5 years ago

“The online ordering process is simple and easy to use. Updates on expected delivery times are very good and accurate. However I think Lion could be more flexible when it comes to ‘small orders’. £50 min order is too high and I don’t see why smaller orders/parcels couldn’t be accommodated by some other method of despatch. I recently submitted a request but my email was not dealt with to my satisfaction.”

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Posted 5 years ago

“Very pleased with both the service and the materials.”

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Posted 5 years ago

“How expensive and inflexible is the postage !”

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Posted 5 years ago

“My first order - possibly my last! Placed the order before Noon - missed next day delivery with no notification and when queried there was every attempt made to blame the courier when clearly through conversation the problem was in despatch! [unless there was a stock or stock allocation issue] Delivery made this morning and no have to commit to filling out a form and taking photographs of damaged products / poor packaging & what I suspect are a replacement product as the quality is so poor - a super white faced mount board with black core that looks a mottled grey as the white face looks so thin it shows the black surface PLUS there are dirty marks on the surface - brown dusty …. either feet or hand marks or ?? Totally unacceptable! I can go to a local major retailer of "average / basic" quality boards who manage to ship them to store, unpackage them and put them on display and let customers handle them and then me buy and transport home with less damage. This is my first Lion order and am wholly unimpressed to the point that in an emergency I purchased a sheet of mountboard from a local framing house, paid less for it and was better quality ~ maybe I should strike a deal there or checkout his supplier! [Photos of damage to be sent ASAP]”

Helpful Report

Posted 5 years ago

Dear Customer, after your feedback above we are glad to hear your replacements arrived perfectly undamaged and the colour you requested. Unfortunately we do not check each mount board sheet and after further inspection, it appears this was a 'one off'. We do ask for photos when queries are raised so that we can highlight the problem to the correct department. Thank you for your feedback. Best regards, Lion.

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,550 reviews