LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,547 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,547 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

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“Comprehensive range of products, excellent customer service, rapid dispatch and active rep support. Absolute pleasure to deal with.”

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Posted 7 months ago

“Thank you so much for helping me to work out my first order mistakes and for re-ordering the right sizes after sales helped on the phone…. with the tolerance added for tray framing! Now I know that tolerance is added for glass, not tray frames, I will be much more careful with my measuring tape! Great customer service and patience with a novice!”

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Posted 7 months ago

“Always a fast efficient service from Lion!”

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Posted 7 months ago

“Lion have an incredible range of all things pictute framing. Placing an order on-lline is easy. All items are very well packaged and arrive within a day or so. Many thanks once again.”

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Posted 7 months ago

“an excellent service and products!”

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Posted 7 months ago

“Out of 10 lengths of frame ordered only 4 where the same and only one was a complete length”

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Posted 7 months ago

“‘Lion’ the end all for all your picture frame needs and supplies! Easy to navigate website, fast delivery, great customer service. Thank you”

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Posted 7 months ago

“Once again great service quick and efficient. The courier was extremely helpful lifting it into the hallway.”

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Posted 7 months ago

“Lion Picture Framing Supplies delivers an excellent service. From the on-line ordering process to delivery, everything is extremely user friendly. Whenever I phone for advice, the staff are brilliant. I use the chop service regularly to reduce waste. It is so convenient and always to size. I would recomend Lion to everyone.”

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Posted 7 months ago

“Speedy, lovely wood. Frames now made up. Useful book on framing other items and tools required. Lion's emails have also been useful in upskilling me, an amateur framer (and painter).”

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Posted 7 months ago

“First time order from LION - the delivery arrived as promised and was very well packaged up to keep it safe. I used the Chop service, which costs a bit more but gives you a perfect size frame and with perfect 45° corner cuts. Much easier to get it cut to the exact inner picture size dimensions than I could ever have achieved. My daughter's 6,000 piece jigsaw which she had glued down piece by piece, is now safely framed. Easy to order online, and much more affordable than paying for someone else to do the framing. Would definitely use again if needed.”

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Posted 7 months ago

“I have made a couple of purchases from Lion Picture Framing, and I cannot tell you how pleased I am with their customer service when I inquire about products and their efforts to secure next-day delivery. I look forward to my next purchase with a competent and friendly team.”

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Posted 7 months ago

“This company always gets it right. Easy ordering format and very prompt delivery. As there is no company like it here in Canada, I order as I did when in UK from LIon and it is promptly delivered to a UK address where it is then shipeed to me in Manitoba. I am also always apprciative of the chocolate bar. I just wish they had a branch here!”

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Posted 7 months ago

“5 chop frames ordered at 2pm and delivered in 22 hours, remarkably quick, hope staff are working fair hours to acheive this. Frames very well cut, mm accurate and assemble perfectly, packaging excellent. Overall very pleased. Lost 1 star for the website conducting personal profiling, ad tracking and facebook reporting.”

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Posted 8 months ago

“Ordered an item on line - a simple process. The item arrived exactly as promised and we were updated as to its progress throughout . Arrived promptly and well wrapped in excellent working order . Very pleased from beginning to end with this transaction . Thank You .”

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Posted 8 months ago

“We had what amounted to a big order from Lion. We had dealt with them many times before and had always been pleased with service and back up. We had no intention of getting in to framing but like most of the planet Covid changed our direction and we had no alternative. We experienced above and beyond help from Lion and as we progressed pretty much making it up as we went along they helped us greatly. We needed to upgrade and just as we had 'boom' along came an unforeseen situation that caused both ourselves and Lion an issue and then some. After a couple of hairy days we had a conversation with Shane and explained the situation. After picking himself up we discussed things like adults and we both agreed on a path forward. I know this all sounds a bit vague but there was a health issue and that's all I can say on that. Anyway the crux of the review is this. We hit a hard bump on the road and Shane stuck with us, no shouting no panic just above and beyond service and after much sweat the situation was resolved for both parties. Oh and Will helped also ;) I can't tell you what to do or where to go for framing supplies etc but what I can tell you is this is my destination simply because in this day and age of cut throat do anything to get the deal type of industry it's reassuring to know that we're all just people trying to walk each other a little further up the road and it's greatly appreciated when others share the same view. Cheers Shane (and will)”

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Posted 8 months ago

“Very pleased with the service provided. Fast delivery and packaged brilliantly.”

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Posted 8 months ago

“I have been using Lion for many years - 2006 to date - there simply isn't another supplier that has their range + price+ service. I honestly do not think I have ever had a problem in 18 years of buying from them. They just get it right first time - every time . Many thanks Lion!”

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Posted 8 months ago

“In most ways Lion is my preferred supplier. However your use of bubble wrap is unbearable. It goes against everything that as a country we are trying to achieve. I buy from multiple suppliers and it’s only you who use this material. I suggest you place an order with DJ Simon’s and see how they do it. Perfect. All recyclable. Please do better in this area. Very disappointing.”

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Posted 8 months ago

Thanks for your review. Please be assured we are conscious of the need to reduce packaging waste but it is a balance, since inadequate protection leads to more damage in transit; in previous trials of alternatives to bubble wrap, rates of impact damage became unacceptably high and generated a lot of replacement deliveries. However, we have recently switched to a minimum 30% recycled plastic bubble wrap, which some customers re-use to wrap finished work, and we are about to start a trial of air-filled quilts which can be deflated and recycled along with plastic bags. We also have an ongoing programme to minimise the number of stock products we pack in plastic bags and use a ‘zero to landfill’ waste contractor - our waste is sorted into flexible plastic, single use plastic, metal, cardboard / paper, wood and food waste ready to be recycled or composted. Anything leftover is sent to generate green energy.

Posted 7 months ago

“Fast efficient service”

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Posted 8 months ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,547 reviews