LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,551 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the mount board holder on the website and it arrived promptly ; thank you. Unfortunately one of the welds on the framework was broken and a gasket missing . I’m still waiting for a fix from Lion”

Helpful Report

Posted 4 years ago

“The courier DPD failed to delivery of item. They managed to photograph my front door alot, but didn't seemingly knock... Hopefully I will get a refund for undelivered item.”

Helpful Report

Posted 4 years ago

“Normally an excellent service, but on this occasion no receipt given or indication of delivery notified. Parcel was left in communal entry and no one actually rang my doorbell. Had to carry heavy parcel up three flights, when I eventually discovered it by accident.”

Helpful Report

Posted 4 years ago

Good morning Margaretann, Thank you for your review and our apologies for the issues with your latest delivery. We will enquire with the Glasgow depot as to why they have 1. Not rang the bell and 2. Not tried to contact yourself before leaving the goods. The carriers aren’t required to obtain a signature upon delivery at the moment due to the pandemic and this is causing occasional problems. You should normally receive an email on the morning of a delivery with some tracking information; next time you log in could you double check the contact details on the My Account section here please -https://www.lionpic.co.uk/my-account Thanks again and apologies for the inconvenience you have experienced on this occasion. George - Lion Team

Posted 4 years ago

“Delivery was longer than usual. Package was damaged and left outside. Courier tracker stated delivery but was then delayed a day. Fortunately, mount board was not damaged. I appreciate that this is a courier issue and not Lion directly.”

Helpful Report

Posted 4 years ago

Good morning Clive, Sorry about that and thank you for reporting the issues. I know carriers are not requiring signatures at the moment due to covid but that’s no excuse to leave goods outside and open to the elements when not authorised to do so. If you ever receive a delivery with damage items you can let us know via phone, email, webchat or WhatsApp and we will look to resolve ASAP. Thanks again, George – Lion team

Posted 4 years ago

“The product I ordered online appears now to be out of stock, despite receiving the dispatch information. However, Tracy has advised me of the error, so I am waiting for it to come in.”

Helpful Report

(CONTACTED) - Posted 4 years ago

“My delivery was an item short. I phoned and spoke with a very helpful Lion rep and was told to email Lion explaining the issue. I have as yet had no response, not even an acknowledgement to say that my email has been received. I do not want to have to keep phoning to find out what is being done but I was expecting a swifter response to my problem. I do not imagine that they receive so many emails that it would take so long to address my complaint.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. We are a bit behind with our emails especially as we are working on skeleton staff due to Covid19. Apologies for the delay. I can however, see that your email has been actioned on the 24th. Please feel free to give us a call if it is anything urgent you need. Best regards, LION.

Posted 4 years ago

“Delivered to wrong address, fortunately not too far away and the person they were delivered to contacted me so I could go and collect the order.”

Helpful Report

Posted 4 years ago

“Good and bad. The pieces I ordered were a good price and come promptly, but the delivery charge was outrageous. It turned out that this was because they'd included two very heavy catalogues that I didn't ask for or want - the catalogues were free, but the postage on them wasn't ! Spoiled an otherwise good experience”

Helpful Report

Posted 4 years ago

We're happy to hear the items you ordered arrived promptly. Our delivery charges are fixed and don’t vary whether or not we include catalogues with the parcel. The packing and delivery charge on orders under £125 reflects the fact that we charge trade prices for our goods. Delivery charges are clearly displayed before the order is confirmed so that customers can factor them in when deciding whether to go ahead. We include a set of catalogues with all orders from new customers as the feedback we get from most is that they are a useful addition to the website in helping navigate our range.

Posted 4 years ago

“My recent order of foamlite boards arrived in good time but I think very poorly packed. There is no inherent strength in the boards so they need more packing than the manufactures flimsy box - consequently a couple of corners are damaged, not enough for me to complain about but it is the least best packed of any recent parcels to me.”

Helpful Report

Posted 4 years ago

“only part delivery”

Helpful Report

Posted 5 years ago

Dear Customer, Deliveries to Ireland take longer than our usual lead time. Parcels to Ireland are 3-5 working days, and ETA for your parcel is Thursday. Best regards, LION.

Posted 5 years ago

“I’m a new customer but maybe you don’t want me. 2 orders placed so far first turned up late and damaged with sizes not asked for. Second arrived on time but again sizes wrong. Customer service was not very helpful. Didn’t try to resolve issues just offered to collect it all to go back. A manager called me a was helpful. Don’t assume new customers know your policy when sales don’t explain it”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. If there is a fault with our products we do try to collect them so we can use them to improve our quality control, internal processes and overall service to all customers. We have also passed on your feedback to our sales rep for your area who should be in touch shortly to hopefully arrange a visit. Please be assured we welcome any new business and are happy to help as much as we can. Best regards, LION.

Posted 5 years ago

“I ordered mountboard for our club. Some board was slightly damaged on receipt. One board was supplied incorrectly. Some board was substituted from what was ordered. Also charged carriage when I thought the delivery was free. All reported to Lion, but no response”

Helpful Report

Posted 5 years ago

Our sincere apologies for the issues you've experienced with this order. I believe our sales team have been in touch with you to rectify these issues. Regards, LION

Posted 5 years ago

“For the last time could someone update our email address. K Lewis Plus the mouldings are mostly damaged on arrival”

Helpful Report

Posted 5 years ago

“The product is fine and the delivery prompt but the delivery address incorrect. It arrived at my previous house despite me giving my new address when placing the order over the phone. Fortunately the courier phoned me during the evening to ascertain my new address.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. Your new address was taken correctly and the order was raised. Unfortunately our system defaulted to your old address which then caused some confusion with the carriers. We are pleased to hear, despite all of this - you received your order! Best regards, Lion.

Posted 5 years ago

“Items in first order were damaged. Emailed photo's and message to staff at Lion but still no reply 4 days later. 2 out of 5 stars.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. Apologies in the delay in getting back to you we aim to reply to customers within 24hrs but are closed after 5pm and closed on weekends. I can see our colleagues have now sorted out this for you. Best regards, Lion.

Posted 5 years ago

“Not up usual, delivery has still not arrived at time of writing.”

Helpful Report

Posted 5 years ago

“Usually Lion is brilliant. On this occasion we were not happy : two large packets of mountboard were left outside in the alley beside the house. Fortunately we got home before the rain got through the cardboard. Our neighbours would have taken it in had they been asked.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. I have contacted our external carriers to investigate why your parcel was left outside. I will be in touch once I receive a reply. I am pleased that the weather was on our side in this instance! Best regards, Lion.

Posted 5 years ago

“I ordered a picture hanging pack. The man I placed the order with omitted to send the wall fittings, even though I asked how I would affix the rails to the wall. He implied that I could put screws directly through the metal wall fitting. Thus the pack was useless, which I needed by June 10th, and the wall fittings came yesterday which was too late. I'm pretty angry!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. Apologies about the mix up, I can see replacements were sent as soon as you contacted us regarding the fittings. Please note with gallery hanging systems, videos to hang the system can be viewed here: https://youtu.be/mYMnNItPEqA. Please feel free to contact us if you need any further assistance. Best regards, Lion.

Posted 5 years ago

“Arrived impressively quickly....BUT.......Driver delivered only two pieces out of three, I had to ask him to check his van for the final piece........AND.....the roll of acetate was completely open at one end ( I have taken a photo in case damage is identified )....AND The cover wrapping to All three items was covered in a grimy dust, which I can only attribute to your warehouse or the delivery van. This is very unusual for Lion.”

Helpful Report

Posted 5 years ago

“As usual, one of the packages of mountboard was damaged on delivery. Unlike previous incidents this had not been caused in transit because the adjacent boards in the cardboard parcel were undamaged. The Value ice white sheets had been dropped on one corner whilst in the white plastic sheeting and they had all suffered identical damage. I appreciate that these large sheets are unwieldy, but whoever dropped them must have been aware that they had been damaged.”

Helpful Report

Posted 5 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,551 reviews