LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,548 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service efficace, rapide et très professionnel .”

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Posted 4 years ago

“👍 good quality and faster”

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Posted 4 years ago

“Very friendly company with a super helpful sales team. If there is a problem with a damaged moulding, it is very quickly dealt with. However, more recently, it seems to have become more aimed at the larger framer with a minimum of 10 sheets of mountboard required for delivery and only next day deliveries. Prices are pretty competitive.”

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Posted 4 years ago

“Orders are always correct, beautifully packaged and arrive very promptly. Great customer service and an A+ organisation 😊”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Great service as always... Chop service is so handy for big orders or those one off frames and delivery is super quick.”

LION Picture Framing Supplies LTD 5 star review on 25th September 2020

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Posted 4 years ago

“I received a very prompt and excellent customer service. I want to thank LION Picture Framing Supplies for their efficiency and dedication.”

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Posted 4 years ago

“Fast turnaround and excellent accurate chop service with no minimum order.”

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Posted 4 years ago

“Super fast delivery. Excellent products and protection inside the box.”

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Posted 4 years ago

“Excelent service, everything arrived in perfect condition, well packed in good order, thankyou”

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Posted 4 years ago

“In my case I can rely on the fact that my frames arrive within a day or two of placing the orders. Exceptional customer service. The range of frames on offer is exceptional and quality is outstanding.”

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Posted 4 years ago

“The website said the moulding I wanted was in stock but limited supply and I placed the order but after it gave a delivery date I got a message saying was out of stock. No info yet on when will be back in stock so very disappointed.”

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Posted 4 years ago

Hi Keith, apologies again for the issue with the stock levels and the delay to your order. As per our phone call I shall get the gloss version (9726) cut and sent out as soon as it comes into ourselves. Thank you.

Posted 4 years ago

“The Lion setup is first class and was my prime supplier of Framing supplies, however the cessation of the Collection service has forced me to look elsewhere. As a very small business that does not hold very much stock, the ability to nip down and collect 2 pieces of matboard or 2 sticks of moulding to satisfy an immediate job was essential. To obtain the same items I now have to make up an order of 10 unneeded sheets of board and also pay a delivery charge. Yes the goods arrive in 24/48 hours but any profit is now tied up in stock I do not want or need (at this time). I have had to contact pretty much all framers in the Birmingham/Wolverhampton/Cannock area to see if they can help me out at short notice. Very nearly all of them have said that they no longer predominantly use Lion but either Wessex or Centrado - this may not necessarily be for the same collection type reason as me. Both Wessex and Centrado have a collection service as well as a weekly delivery service with no minimum board requirements. I have pleaded for your assistance on a couple of occasions but you have ignored my 'Chat' requests. Very regretfully I am having to seek a supplier that will save me money.”

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Posted 4 years ago

Hi Richard, thanks for your review. I do recognise that without the trade counter our offer is less appealing to some local customers but I'm sure you'll understand we had to weigh this against changes is customer ordering habits and the need to maintain a COVID-secure workplace for our team. I know Wessex and Centrado both offer good service and I'm sure they'll look after you. I'm sorry some of your chat requests were missed, I will discuss this with the customer service team. Many thanks, Nicola

Posted 4 years ago

“An efficient business with helpful friendly staff. The website works easily, and deliveries are are expedited with all the efficiency one could hope for. Excellent!”

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Posted 4 years ago

“Whilst I had not re-ordered for sometime, the online service was excellent with a very speedy delivery.”

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Posted 4 years ago

“Good products, excellent service, friendly and efficient staff, brilliant website - what more could I ask?”

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Posted 4 years ago

“Excellent as usual, thanks very much.”

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Posted 4 years ago

“The tape that I bought arrived within just a few days and was excellent!”

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Posted 4 years ago

“Where is my order? One full week and counting and charged £14.95 for goods worth less than £100. Was told it would be here today again between 3 and 5. It's 5.20 and no surprise it's still not here.! What a pity such a great company are let down by such a dreadful delivery set-up. I expected so much more. A refund of my delivery charge really doesn't cut it at this stage. It really is hard enough to survive in business with Covid without this. Sort out your couriers Lion!”

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Posted 4 years ago

“Brilliant service. High quality materials. Items superbly packaged.”

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Posted 4 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,548 reviews