LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,548 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a little word of warning as the company fails to present information clearly on the product page. If you order stretcher bars or any other form of moulding you will often get a minimum quantity of about three metres. So if you order five different one metres pieces and you pay for them at checkout you will get five pieces measuring about three metres each with an invoice that has suddenly doubled. After I contacted the company the only option was to return everything all together including the lengths that I have already used. There was no understanding from the companies side at all.”

Helpful Report

Posted 4 years ago

Dear Customer, thank you for your feedback. We advise customers that we round up the length as it can vary batch to batch. We add a note to the order itself at time of ordering and also on the confirmation email. Despite this, we have offered to collect the order at our expense and arrange a credit for you. Best regards, LION.

Posted 4 years ago

“Arrived very promptly the next day and very thoroughly wrapped, to prevent possible damage. The sections were cut with absolute precision which enabled me to construct a beautiful frame. Very pleased LION thank you. Hope to use you again. Chris”

Helpful Report

Posted 4 years ago

“The issue identified in my previous review has been resolved to my complete satisfaction. Replacement moulding provided free of charge. Thank you”

Helpful Report

Posted 4 years ago

“Items arrived promptly but poorly packaged, the 3m mouldings being wrapped in a number of flimsy single sided pieces of corrugated cardboard. Before unwrapping there was clear damage as the package was not rigid as you would expect. On unwrapping two of the three mouldings were broken, one into two pieces and one into three. I believe I was reasonable in that I accepted that one of the moulding was useable as the break was close to where I would be cutting the moulding anwway. Despite two emails and photographs 10 days have elapsed without response. I will take my business elsewhere”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. I don't think we have received your original email as image files were too large. Please only send files smaller than 3MB. I have emailed you directly regarding this, aiming to resolve the issue asap for you. Best regards, LION.

Posted 4 years ago

“Efficient, helpful and prompt”

Helpful Report

Posted 4 years ago

“Excellent, fast sevice”

Helpful Report

Posted 4 years ago

“The product I ordered online appears now to be out of stock, despite receiving the dispatch information. However, Tracy has advised me of the error, so I am waiting for it to come in.”

Helpful Report

(CONTACTED) - Posted 4 years ago

“The frame came cut to perfect size in a good wrapping. However I was expecting them to slot into each other but they required glue and staple.”

Helpful Report

Posted 4 years ago

“Quality frames, good delivery, well packaged”

Helpful Report

Posted 4 years ago

“I am so happy with this company. I found them by chance and ordered some oak mouldings. It came when they said it should and the price was excellent. I will be ordering again soon. Simon”

Helpful Report

Posted 4 years ago

“Excellent. Fast and friendly service, answering questions quickly. Fast delivery from order, arrived as scheduled and items were well packed to prevent damage during transit. Highly recommended”

Helpful Report

Posted 4 years ago

“Very quick and efficient delivery thank you”

Helpful Report

Posted 4 years ago

“A very helpful company, with a good track record for deliveries.”

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Posted 4 years ago

“As usual I have been very pleased with the service that I received. Julia in the office solved my problem and the order was sent to me very quickly. My six pictures are now framed and ready to be hung. Many thanks to all concerned.”

Helpful Report

Posted 4 years ago

“Well done Lion,found required items easily on web page.Had a little problem ordering on line,but that was me not being very good with computers.Rang up and a very patient lady helped me through the pocess,and items received two days later. Thank you.”

Helpful Report

Posted 4 years ago

“Courteous staff, efficient service, good quality products - very quick delivery (unlike some suppliers I could mention!)”

Helpful Report

(TW) - Posted 4 years ago

“Excellent service. Very quick turnaround and great range of products. Thanks.”

Helpful Report

(CONTACTED) - Posted 4 years ago

“Ordered a single item which arrived quickly and in excellent condition. Very well packaged. Over the years I have purchased many items from Lion Picture Framing Supplies and find them an extremely good company.”

Helpful Report

Posted 4 years ago

“This was the first time I had supplies delivered, I usually use click and collect. I was pleased with the service, my order was delivered over two days, each one well packed and in good condition. The delivery people observing social distancing. Thank you Lion I was very impressed.”

Helpful Report

Posted 4 years ago

“Logan mount cutter as described, very quick delivery. Wish the free postage was set at half current price level, or more varied according to purchase.”

Helpful Report

Posted 4 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,548 reviews