LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,551 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed the order by phone. Very helpful person who arranged to have it sent out on the day I wanted. It arrived when requested.”

Helpful Report

Posted 8 years ago

“The biggest and best selection of art & framing products available combined with an expert sales staff make Lion the obvious one stop commercial choice.”

Helpful Report

Posted 8 years ago

“Prompt answer on the telephone. Quick appreciation of what I needed. Speedy delivery of the stuff I ordered just with standard delivery. Chuffed to bits with every aspect of your service. Thank you hugely. Jenny Short”

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Posted 8 years ago

“No problems with sundries. Problem is with moulding! Excessive damage in transport!!! The order before last had a lot of damage,the packaging was coming apart but wasn't entire reason for damage to moulding. Damage caused by combination of inadequate packaging and pore handling by carrier. When placing last order I asked if possible to put extra and more secure packaging around moulding,after explaining about previous delivery damage. Told no problem. I had an order for exhibition with regular customer 8 frames ,15 mts moulding required . Played safe and ordered 24 mts L2033. 26 mts arrived in very badly damaged package just the same as before!!!! NO extra packing as requested. After spending an excessive amount of time cutting frames I only have about 5 mts of useable moulding left. That's 6 mts waste or £25 ! Plus a lot of extra time cutting frames!. I don't have this problem with Rose & Hollis or Arqadia. I wouldn't object to paying extra for more robust packing. Yours sincerely Gary Coulthurst”

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Posted 8 years ago

“An extensive range of framing materials available for every for every situation. Good selection of mountboard and frame styles. The chop service is most useful and the accuracy of cutting and mitring is excellent.”

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Posted 8 years ago

“Very helpful ordering by phone and also sorted out very quickly when I realised I had ordered the wrong item. Good service thank you.”

Helpful Report

(S01) - Posted 8 years ago

“The website is easy to use and the communication for deliveries is excellent. The goods arrived on day specified , carefully wrapped in perfect condition. I will definitely use the service again.”

Helpful Report

Posted 8 years ago

“Great customer service, speedy delivery, very efficient, helpful and deliver to the Channel Islands - Impressive!!”

Helpful Report

(S17) - Posted 8 years ago

“Easy to use website. Prompt next day delivery.”

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Posted 8 years ago

“The catalogue contains a very good selection of material, and the service is always prompt and professional.”

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Posted 8 years ago

“First time I've used Lion and after having visited the trade counter and received very friendly advice, I set up an account online and telephoned to get further advice before ordering. The whole experience from enquiry to receipt of order was extremely efficient, comprehensive, friendly and bang on. So thanks.”

Helpful Report

Posted 8 years ago

“Very fast delivery service and quality product.”

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Posted 8 years ago

“I buy Lion mouldings, because I want fsc timber made in the UK. I have been very happy with all the wood I have ordered over the last year and a bit. I also buy sundry items. I recently had to specify a shade of a particular bare wood moulding, and this was fulfilled without any problems. The delivery, in my experience, is extremely quick, and the drivers and customer service people pleasant and helpful. I have just cut and used the first sheet of conservation backing board, which is lovely stuff and is not only far easier to work with, but cuts without the dust and smell of hardboard. Much healthier to have around the place, and- assuming it does the job as a backing board long-term- then it is going to be well worth the extra cost. The only thing is that the packing protection was lame, and the corners were dented- (hence 4 stars, not 5). I already expect that this is what I will use in the future, so please improver the packing! The next thing I would like to see on the site is UK-grown timber indicated. Show me UK-grown, fsc timber, UK processed, and I will be very interested indeed. Thanks very much for the great service!”

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Posted 8 years ago

“excellent service!”

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Posted 8 years ago

“Pro8mpt service. Well packaged.”

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Posted 8 years ago

“MY PACKAGE WAS VERY WELL PACKED IT ARRIVED EARLY ,SO I HAD EXCELLENT SEVICE”

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Posted 8 years ago

“Couldn't find item on website. Phone call identified product code and location on website. Service and delivery efficient.”

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Posted 8 years ago

“Really appreciated what seemed like the genuine desire to help and that made me feel important as a customer. Also I wasn't rushed through my telephone order which makes a nice change. Very good customer service from Tracey. Thank you!”

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Posted 8 years ago

“Ordered what I needed one evening and everything was delivered in perfect condition the following afternoon. How did you do that??! Thanks!”

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Posted 8 years ago

“Prompt delivery of gilt creams and polish for urgent frame repair job. Lion saved my bacon!”

Helpful Report

Posted 8 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,551 reviews