LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,551 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful. Good at sorting out problems if/when they arise. Quality of products is great. Everything you need as a framer. Having recently had a problem with Morso blades I have dealt mainly with Tracey, Lee and Jack and all have been efficient and helpful. Good job Lion!! Thanks. Ferrers Frames.”

Helpful Report

Posted 8 years ago

“I'm finding an increasing number of issues on warehouse picking errors, either wrong item or an obviously sub standard moulding being picked. Seems like there is not enough training given to warehouse staff. Problems are always corrected very quickly by the sales counter team but its normally inconvenient and must be at a cost to Lion which I think would be better spent to enhance the quality of the service. Sorry, this one is a bit picky....it's a pain to unwrap mouldings which are bubble wrapped and then taped over with clear parcel tape, life would be much easier if standard brown parcel tape was used, at least you can then see where you need to cut. One small issue on website orders for local van delivery, singe sheet options are not allowed on many items, e.g. foam lite and they have to be added to the order by way of a note in the comments section or by phone. This used to be the case with styrene sheets as well but this has been sorted. Otherwise generally excellent service and a pleasure to do business with Lion”

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Posted 8 years ago

“Great products and great customer service”

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Posted 8 years ago

“What can I say.... everything you need in one catalog, friendly helpful service, and prompt delivery. Only reason not giving 5 stars as some prices can be more than some competitors, but mostly very competitive.”

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Posted 8 years ago

“The quality and range of frames is excellent and the chop service has worked extremely well. All at reasonable cost.”

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Posted 8 years ago

“Excellent service - mostly very helpful with queries - one young lady was a bit sharp and could have been more friendly. Otherwise 10/10 - thank you!”

Helpful Report

Posted 8 years ago

“I generally frame oil paintings and use a slip to create a demarcation between the work and the frame. I find the range of slips for this application increasingly limited. I like the Bianco range and continue to use these a lot but I've had to go to DJ Simons for the gold slips which were previously available at Lion. They also carry many more gallery style mouldings but they are, of course very expensive. I think a look at the American approach to framing 'classical subject' oil paintings especially using the cassetta style, 'built up frames', would be useful for your buyers. They seem to use a lot of black or ebonized frames with gold lining slips to great effect, especially on smaller paintings where the 'valued added' is greatly increased, I suppose it's the fashion over there but the effect is extraordinarily good. I very much like the distressed/shabby chic frames Lion have introduced. all in all I find the range of supplies and service very good with Lion, the turnaround is quick and although I'm a small customer I am treated well.”

Helpful Report

Posted 8 years ago

“The delivery was very good. My problem is that the service is now available only from Birmingham (since the closure of Heathrow) with separate MOQs in relation to both mountboard and mouldings. While an overall purchase of, say, £50 would be acceptable, it is now likely that I will only be buying one category at once and I shall be looking for other sources. As a result I am likely to buy less overall from Lion. I hope this feedback is helpful. Robin Moulson”

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Posted 8 years ago

“Lion have a huge range of framing materials - I love looking though their catalogue even though my needs are rather mediocre! When ordering moulding - their chop service is really efficient and arrives quickly with good attention to time details of delivery. I will be in touch again soon as I need to order some of their mountboard.”

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Posted 8 years ago

“Been using Lion for years, and can honestly say i have never had any complaints against the company. If ever there is a problem, its always sorted immediately and any replacements required sent out over night without any question. Highly recommend this company to anyone with an interest in quality framing products and first class customer service.”

Helpful Report

Posted 8 years ago

“I have always found Lion staff very helpful, whether with initial orders or with a problem with mouldings that can occur sometimes. The range of framing supplies is second to none - I wish Lion had a delivery service for glass etc, then they would be a one stop supplier. Gold Star Framing”

Helpful Report

Posted 8 years ago

“The picture framing industry is still very much a 'cottage' industry with haphazard supply, stock availability, product information and vague pricing. We use Lion because they have non of these issues and provide a professional service from product information in their catalogue to ordering and deliveries, well done them!”

Helpful Report

Posted 8 years ago

“I'm an occasional DIY framer. Used Lion a couple of times now. Chop service is excellent. Always very well packaged and promptly processed and delivered. Highly recommended.”

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Posted 8 years ago

“Ordered online, excellent product quality and delivery as advertised.”

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Posted 8 years ago

“quite happy to order from you”

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Posted 8 years ago

“We have been using Lion for over 20 years and have found them to be incredibly efficient and a great company to deal with. Their range of products is unprecedented, and you get a free lion bar with your Christmas order. That's got to be worth it!”

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Posted 8 years ago

“Having dealt with Lion for a number of years now I cannot but praise the level of service in every respect. Extremely pleasant telephone orders staff, polite, fast efficient service and delivery when stated. Products bought to date represent excellent value for money and give me no reason to buy from anyone else.”

Helpful Report

Posted 8 years ago

“The hanging system which I have been very strong and dependable . I have found that after three years use the wire have become a little kinked ., though still perfectly robust . I have opted to use the smaller hanging hooks on the end of the wires to act as a small weight . This does two things . It helps to keep the wires straight and should one of the hanging hook slip ( which has occasionally happened it acts as a fail safe . I think little screw on weight for the bottoms of the wires is a good idea .”

Helpful Report

Posted 8 years ago

“Ever since my first order with Lion 29/9/1998 (I keep my invoices !) I have nothing but praise for Lion and its staff. The product range offered by Lion cannot be beaten. I only wish there was a Lion in Worcester. However I enjoy the journey over there and looking around to see what's new. The new Click and Collect service is excellent, and any questions I have are always answered cheerfully by the excellent Customer Services Team. Kind regards Alan Yates”

Helpful Report

Posted 8 years ago

“I use your chop service quite regularly and have noticed the reason some mouldings have to be replaced is not enough care is taken when picking the lengths, and leaving knots and other defects in the cut pieces or two different lengths which are of two different colours . It would save money in couriers to be more discerning.”

Helpful Report

Posted 8 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,551 reviews