LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,551 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an amateur framer I don't buy a lot from Lions, but have found staff always willing to advise on mouldings and equipment etc which is very helpful to me.”

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Posted 7 years ago

“Had everything I needed in stock and it was all delivered very quick.”

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Posted 7 years ago

“Their service is prompt and reliable, and goods are well packaged.”

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Posted 7 years ago

“"Good clear catalogue and website. Easy to order and fast delivery. Always helpful."”

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Posted 7 years ago

“Outstanding service from order to delivery, amazing range. Thank you!”

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Posted 7 years ago

“Delivery spot on time. Found my hard-to-locate property without problem. Operative friendly. Items pleasingly packaged. All-in-all, excellent service.”

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Posted 7 years ago

“Very good website with concise explanations of products. Good chop service that is very helpful for low volume work. Reasonable delivery charges.”

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Posted 7 years ago

“Good customer service .”

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(CONTACTED) - Posted 7 years ago

“Delivery was prompt and intact.”

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Posted 7 years ago

“Quick efficient order and delivery”

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Posted 7 years ago

“Enough choices”

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(CJ) - Posted 7 years ago

“Having initially been happy with the cost and range of Lion mouldings and products, I have had a consistent period of poor quality mouldings sent to me. When contacting to resolve these issues, the process has been extremely lengthy (requiring extensive photos and explanations). Adding to this, numerous mistakes have been made by accounting when issueing credit notes and refunds. Unfortunately the attitude when calling to resolve these problems has been one of apathy from staff and no sense that they would resolve the issues promptly and efficiently; indeed some problems were never resolved and required further calls. I have also been sent the wrong moulding on 3 occasions in recent times. Having taken the matter to Director level, the attitude was that my experience is 'not typical of our service' and as such was not considered worth looking into, despite clear repetitive issues occuring that could be improved, such as constant issues with accounting procedures (misleading credit notes automatically produced and sent out by your system etc...). The result of all this is that I now consider Lion mouldings to be a false economy and too time consuming on my part to resolve the constant issues. Although the quality of the mouldings sent has generally improved in recent times, I have decided to change my main supplier of mouldings as I cannot justify the time that has been wasted having to resolve issues and worrying about the quality of what will be sent to me every time I make an order. I hope you will find this feedback constructive in helping you to improve your service. Thank you.”

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(ML) - Posted 7 years ago

“I enjoy the quality of service. There was a glitch because the wrong moulding was sent, same profile so probably put into bay by mistake, but replacement was sent immediately for nextday delivery”

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Posted 7 years ago

“Excellent customer service from knowledgeable and helpful staff members.”

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Posted 7 years ago

“Always reliable. good products. Orders correct. Customer service is good”

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Posted 7 years ago

“Helpfull and polite sales people, and excellent delivery.”

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Posted 7 years ago

“By listening to my request and giving me clear, correct information.”

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Posted 7 years ago

“Minimum fuss ordering and next day delivery.”

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Posted 7 years ago

“Excellent next day service. Few problems experienced but sorted quickly.”

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(ML1) - Posted 7 years ago

“Easy to use website and good service that kept me fully informed of the progress of my order.”

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Posted 7 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,551 reviews