LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,550 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

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“Prompt service and good packaging and accurate mitre cutting”

Helpful Report

Posted 3 years ago

“I recently switched to you as a supplier, from Wessex pictures, because I was fed up with returning damaged or malformed sticks. My first order with you contained a malformed stick. You were very polite, helpful and apologetic in replacing it, and speedy too, but I fail to understand why there isn't some sort of quality control at your end to ensure that unusable materials aren't sent out in the first place? Simple really.”

Helpful Report

Posted 3 years ago

Hi Peter. Thank you for your review. The photograph we capture at the point of despatch shows that both mouldings on your recent order were still in the manufacturers wraps. We do not open wraps at the point of despatch as that would reduce the protection in transit. We perform checks on each batch of moulding on arrival before accepting the moulding into stock. We also log the percentage wastage being processed through our chop section. We accept a degree of wastage on our own chop service due to cutting around the imperfections that will exist in a wood based product produced to industry standard. Despite these checks, we do inevitably have some customers that receive moulding with faults that cannot be worked around and, where this occurs, we do our best to resolve these issues to the customers satisfaction as quickly as possible. Thanks again. Regards, Lion

Posted 3 years ago

“I am always delighted with the customer service at Lion. Orders arrive on time and if there is an issue with stock they always keep me informed.”

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Posted 3 years ago

“Excellent service. Fast efficient. Product packaged and delivered securely. Nothing worse than poorly packed products that arrive in a poor condition. Highly recommended”

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Posted 3 years ago

“Amazing frames. Fast delivery. Perfect packaging. The chop service for precut mitres is a life saver.”

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Posted 3 years ago

“Can’t fault Lion other than there was No Loin Bar in the pack so you owe me one DH”

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Posted 3 years ago

“great help and brilliant price”

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Posted 3 years ago

“Excellent service , will use again”

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Posted 3 years ago

“Excellent service as usual. Speedy delivery. Thank you.”

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Posted 3 years ago

“Very helpful and extremely prompt”

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Posted 3 years ago

“Everything I ordered arrived speedily in good order. I completed the frames which were cut by the chop service - great very pleased with everything - thanks.”

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Posted 3 years ago

“Very impressed with the professional service provided by the Lion team and look forward to working with them on a long-term basis. When let down by other suppliers with poor communication, false promises, and no-show deliveries, these guys came through and delivered the service that was needed.”

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Posted 3 years ago

“Good products delivered very quickly”

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Posted 3 years ago

“Excellent stock choice and very quick delivery. (one star knocked off for the slightly damaged Mounting board box - courier clumsiness probably.)”

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Posted 3 years ago

“Excellent product range, helpful and knowledgable staff, great chop-service and reliable delivery.....what more could one say or want.”

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Posted 3 years ago

“Really good service, I spoke to someone on the phone who advised me on the best product for my needs, I ordered online and it was delivered within a couple of days. Quality product, very easy to use, I’m very happy with my purchase! Thank you”

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Posted 3 years ago

“Thanks Lion , brilliant service as always. Arrived in wonderful secure packaging in perfect condition. I thought closing the trade counter would cause me a problem, but it is so much better for me having to travel from Worcester. The Sales team are so knowledgable & helful. My only problem now is finding a suitable glass supplier. Almost 25 years a dedicated Lion customer Alan Yates”

LION Picture Framing Supplies LTD 5 star review on 17th March 2021

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Posted 3 years ago

“Brilliant service. My first port of call for all framing supplies”

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Posted 3 years ago

“Frame perfectly cut and delivered very quickly - thank you.”

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Posted 3 years ago

“excellent range of materials and equipment. first class service. I have been a customer of Lion for many years and have had no complaints.”

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Posted 3 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,550 reviews