LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,551 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service on telephone simple process excellent delivery service and prices are very competitive”

Helpful Report

(TW) - Posted 7 years ago

“Fast reliable delivery, competitive prices and sometimes a choc bar in the box!”

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(ML) - Posted 7 years ago

“brilliant friendly service”

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(ML) - Posted 7 years ago

“Long standing customer ,have seen their growth into the best framing suppliers around”

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(ML) - Posted 7 years ago

“everything delivered on time no fuss”

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Posted 7 years ago

“The product looks solid & sturdy and once painted, should look good. One criticism is that the routing left a rough edge that we had to sand down. If you could finish the routed edges using a sanding system, that would be helpful. Also, I expect like me there are customers out there who would be prepared to pay a little extra for sealed panels that one can easily paint.”

Helpful Report

Posted 7 years ago

Dear customer, Thank you for your review of the item 7700. We are aware that the item needs to be sanded down and sealed upon arrival as is explained in our catalogue on page 67 and on our website. Best regards, Lion.

Posted 7 years ago

“On time and products as requested. 👍🏼”

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(CONTACTED) - Posted 7 years ago

“Quick delivery and good customer service. The loyalty scheme giving a decent discount is also attractive and has led to me increase my purchase levels from Lion rather than go to another supplier.”

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(SF1) - Posted 7 years ago

“I have had nothing but great service from Lion over the past few years. Competitively priced and efficient with a great range of products. My only (very) slight criticism of my last order is that it was given an expected delivery date of the 11th to the 12th of October whereas it arrived on the 10th. Not a problem, you may think, except that I cannot man the workshop 5 days a week due the way my business works therefore had I not happened to check the tracking details I would have missed the delivery! If possible in the future it would be good if you used a courier who could be tracked more closely so that us smaller boys can sort out our days more presicely! Still, I will still continue to use Lion as I think that they are a great company.”

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(SF) - Posted 7 years ago

Hi Richard, thank you for your review and kind words. On the delivery date front; if when placing an order there is a day that suits you better you can request that and we will get that sorted for you. I know you tend to order online so if you just pop that in the comments section we can make sure it get's despatched at a time to suit. Thanks again, Regards Lion

Posted 7 years ago

“It did what it said on the tin”

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Posted 7 years ago

“Having looked at the website, I decided to contact the company for more information. A short telephone call clarified all I needed to find out, and the conversation was cheerful, very helpful and most polite, offering suggestions and information I had not even considered. Needless to say, I confirmed the order details, and the items arrived a couple of days later. The machine ( U200 Underpinner ) has been assembled and I am looking forward to mastering the art of producing my own frames. I would recommend Lion PFS to anyone who is involved in setting up their own framing enterprise!”

Helpful Report

Posted 7 years ago

“Outstanding product quality and service throughout. The materials are exactly what appears in the website and catalogues, the quality of each moulding is better than expected. The chop shop are legends, perfectly mitred cuts throughout and the delivery and packaging was great. To cap it all, Lion’s staff were helpful over the phone too. I will be using them from now on and would happily encourage others to do the same. Oh, and the prices are reasonable.”

Helpful Report

Posted 7 years ago

“I only have contact with the staff at Lion when I phone-in an order or collect my order and, with only one exception, I can't praise them enough. They are always friendly and helpful. I am a professional artist and do my own framing as well as for some fellow artists, so I don't order large quantities of materials. I have been purchasing from Lion since 2005 and will continue to do so although management decisions over the last few years are making it more difficult for me. Closing on Saturdays, stopping customers selecting their own moulding ( I had to return some last week) and now cancelling the free local delivery option. I don't have a vehicle to collect large glass so I now have to use one of your competitors.”

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Posted 7 years ago

“Ordered a packet of A2 printing paper; delivery was quicker than forecast, which is very good. A real effort was made in the packaging, wrapping the packet in over-sized cardboard. The paper arrived in almost perfect condition. Unfortunately, the carrier managed to mishandle the package slightly, so there was very slight bending to one corner. I will not return the goods however, they are useable. A good attempt!”

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Posted 7 years ago

“As always Lion delivered the goods on time and in perfect condition.”

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Posted 7 years ago

“Excellent quality, value and fast service. On the rare occasions when things go wrong, they are put right in double quick time. Well done.”

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Posted 7 years ago

“Well displayed brochures, clear, helpful advice on phone, materials arrived two days earlier than expected. All good!”

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Posted 7 years ago

“I was a new customer ordered on Thursday delivered next day Friday, first class company, will definitely use again, Peter”

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Posted 7 years ago

“easy online ordering, good stock levels, quality products”

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Posted 7 years ago

“Swift delivery, well packaged and all goods as expected. Good quality at reasonable prices”

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Posted 7 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,551 reviews