LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,548 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service, incredibly rapid dispatch, thank you”

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Posted 4 years ago

“top class, best there is, anywhere.”

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Posted 4 years ago

“very good service and top quality products, thank you lion!”

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Posted 4 years ago

“My quote has been left without response. My email where I tried to find out the weight of the package has been left without response too.”

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Posted 4 years ago

“Disappointed in the massive size of a shoe box, shrink wrap And plastic strap padded in side with air bags for a 4cm x 3cm part. Postage £9.95 +vat whereas a PO bubble envelope would be around £2”

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Posted 4 years ago

Dear Customer, thank you for your review. We only use DX and DPD to deliver parcels. We use Royal Mail for letters only and it is untraceable, more so during Covid 19. There would be a higher risk of your parcel going missing and we would be unable to retrieve your parcel. The £9.95 carriage includes picking and packaging also. Best regards, LION.

Posted 4 years ago

“Brilliant service. Next day delivery, excellent product and even sent a bit more than ordered”

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Posted 4 years ago

“Always willing to help and offer solutions. Excellent supplier.”

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Posted 4 years ago

“Lion have always given an exemplary service which is why I am still using them after over 30 years. Their products are good quality and the staff are always helpful. I like the tweaks to the website. Now much easier to use”

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(TW1) - Posted 4 years ago

“Excellent service. Everything really well packed and speedy delivery. Frames now assembled and looking good.”

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Posted 4 years ago

“Excellent turnaround on their chopped frame service . This speed makes them so reliable when your own turnaround time Is so short.”

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(ML) - Posted 4 years ago

“Good advice on the phone, everything arrived sooner than expected in perfect order. As always.”

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Posted 4 years ago

“Excellent products Fast shipping Friendly staff Thank You”

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(CJ) - Posted 4 years ago

“It went well and I will use it again”

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Posted 4 years ago

“Super fast delivery. Very happy with product.”

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Posted 4 years ago

“Product great! 3 star rating given because the item could easily have been packed in a small jiffy bag first class post. It would have cost a lot less than the £10 delivery charged. I found that a bit steep.”

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Posted 4 years ago

“My poor review Isn’t regarding the items, it was the 1st time I’ve ordered (on-line) they were fine and did the job! The issue I had was being charged nearly £10 for carriage which when it arrived was due mainly to the 2 large catalogues in with the very small order! This was compounded by the response I got when I complained that I didn’t need, want or ask for the catalogue (If you recall my order was done on line!) To be told they always send them out to 1st time customers and the carriage was for picking etc. And although I had said I was unhappy on that I was paying for their attempt at promo at a customers expense I was also unhappy about the waste this caused, and I asked for recompense for the £10 carriage.... guess what platitudes and no mention of a refund! Personally I find this a poor response to what I believe was a genuine customer complaint and although the items were as they said I would not use them again on principle!!”

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Posted 4 years ago

Dear customer, Thank you for your email. Yes we do add catalogues to every new customer's order, the IT team were working on an option to 'opt out' which is now live. Regardless of this, the £9.95 charge is for picking and packing of your order (despite what you are ordering). Before you confirmed your order the charge of carriage is clearly shown before you confirm your order and on your order confirmation email. We wouldn't refund this due to the above. Best regards, LION.

Posted 4 years ago

“WOW.! Fantastic service from start to finish 10/10.”

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Posted 4 years ago

“Great service! Mountboard arrived in 2 days, in perfect condition.”

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Posted 4 years ago

“Always very pleasant and helpful, be it at the trade counter or over the phone. Any problems resolved swiftly. Fantastic range of items.”

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Posted 4 years ago

“Very impressed withwuality and packaging. Customer services was helpful too.”

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Posted 4 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,548 reviews